Thank you for your review. We appreciate your patience, and we hate to hear your experience did not meet expectations. Please follow up with your information regarding the request we sent, and we will assist with your claim.
Good morning,
Thank you for your feedback. We're sorry to hear about your experience. We're unable to locate your account and require additional information.
Once we receive this information, we will help you with your claim.
Contract Number
Claim Number
Phone Number
Thank you
Thank you for your review. We appreciate your patience and hate to hear your experience did not meet expectations. A Team Lead called you to address any concerns but we did not receive an answer. Please follow up with us for further assistance. We value your feedback and are committed to improving our customer's experience.
Thank you so much for your five-star review! We're thrilled you chose to purchase the extended warranty for your refrigerator. Whenever you're ready, we're here to help with any claims you may have in the future. Your satisfaction is our priority!
C
Cici Oceguera · 写过 3 条评价 · 体验于 2026-02-23 ·
★★★★★
更新我的评论
更新我的评论。经过几个月的来回，公司给我寄了一张支票来更换我的洗衣机。
Centricity 回复2026-02-24
We're glad to have had the opportunity to assist you with your washer. Thank you again for updating your review, and please reach out if you need any further assistance.
Good morning,
Thank you for your feedback. We're sorry to hear about your experience. We're unable to locate your account and require additional information to assist you.
Once we receive this information, we will help you with your claim.
Contract Number
Claim Number
Email Address
Phone Number
Thank you
Good morning,
Thank you for your feedback. We're sorry to hear about your experience. We're unable to locate your account and require additional information to assist you.
Once we receive this information, we will help you with your claim.
Contract Number
Claim Number
Email Address
Phone Number
Thank you
J
Joe Lair · 写过 1 条评价 · 已认证 · 体验于 2026-02-09 ·
★★★★★
他们处理得很好并且……
他们处理得很好而且很专业。
Centricity 回复2026-02-17
Good morning,
Thank you for the Five-Star Review. Your feedback is greatly appreciated, and we are glad that your customer service experience was excellent.
Thank you
V
VAl PAGE · 写过 1 条评价 · 体验于 2026-02-17 ·
★★★★★
如果这家公司是你的保修“对不起”“你被骗了
BBB 阅读所有内容然后评论这家公司是骗局mmmmmm
Centricity 回复2026-02-18
Good morning,
Thank you for your feedback. We're sorry to hear about your experience. We're unable to locate your account and require additional information to assist you.
Once we receive this information, we will help you with your claim.
Contract Number
Claim Number
Email Address
Phone Number
Thank you
Good afternoon,
Thank you for your feedback. We're sorry to hear about your experience. We're unable to locate your account and require additional information to assist you.
Once we receive this information, we will help you with your claim.
Claim Number
Contract Number
Email Address
Phone Number
Thank you
*Update*
Thank you for taking the time to share your experience, and we truly appreciate your patience while we carefully reviewed your claim. We understand how frustrating it can be to deal with appliance issues, especially when it involves something as essential as your refrigerator.
After a thorough review, our claims team worked to provide assistance by offering a concession through GE Monogram to replace your refrigerator. In accordance with the terms and conditions of your agreement, coverage decisions and resolution options are handled at our discretion. When the replacement option was declined, we extended a cash settlement offer in the amount of $5,825.42 as an alternative resolution.
We understand that this was not the outcome you were hoping for, and we’re sorry that we were unable to reach a resolution that met your expectations. At this time, the replacement option or the cash settlement offer remains available should you choose to move forward with either.
S
Sean Segal · 写过 1 条评价 · 体验于 2026-02-09 ·
★★★★★
有史以来最糟糕的公司
有史以来最糟糕的公司。他们在时间表上撒谎。主管说：“是的，我知道你会投诉，你去吧！没问题。”
Centricity 回复2026-02-10
Good morning Mr. Segal
Thank you for your feedback. We're sorry to hear about your experience. Also, we sincerely want to apologize to you for the amount of time it has taken to process your claim.
Mr. Segal, Centricity will continue to keep you updated on the claim process.
Please don't hesitate to call us at (800) 345-6282 or email us at [email protected] for further questions and concerns.
Thank you
R
Ralph Schmitz · 写过 1 条评价 · 已认证 · 体验于 2026-02-09 ·
★★★★★
当我...的时候他们非常有帮助。
当我查看发电机时他们非常有帮助
Centricity 回复2026-02-10
Good morning Mr. Schmitz,
Thank you for the 4-Star review. Your feedback is greatly appreciated, and we are glad that your customer service experience was excellent.
Thank you
Good morning,
Thank you for the Five-Star review. Your feedback is greatly appreciated, and we are glad that your customer service experience was excellent.
Thank you
Thank you for taking the time to share your feedback. We sincerely apologize for the delay with your dishwasher claim and understand how frustrating this experience has been. Please know that we are actively checking with our claims department to expedite the review, and we will follow up with you as soon as we have a final resolution. We appreciate your patience and the opportunity to make this right.
*Update*
Great news! Our claims department has approved Grand Appliance and TV to take care of replacing your dishwasher. Our Vendor Supervisor has already reached out to you with the update. If you have any questions or need any more help, just let us know! We're here for you and happy to assist.
Good morning,
As of January 29, 2026, the claim for Mr. and Mrs. Bristow remains under Economic Repair Review.
We sincerely apologize for the ongoing delay and deeply regret the inconvenience, stress, and disruption this situation has caused in their daily lives.
We understand how challenging it is to be without a properly functioning appliance, and we truly appreciate the patience and understanding they have shown throughout this process.
Please know that their claim continues to be actively reviewed, and we are committed to keeping the Bristow's informed every step of the way as we work toward a resolution.
Good Morning,
Thank you for your feedback. We're sorry to hear about your experience. We're unable to locate your account and require additional information to assist you.
Once we receive this information, we will help you with your claim.
Contract Number
Claim Number
Phone Number
Email Address
Thank you
Good morning,
Thank you for the Five-Star review. Your feedback is greatly appreciated, and we are glad that your customer service experience was excellent.
Thank you for the five-star review. Your feedback is greatly appreciated, and we are glad we were able to resolve your refrigerator claim. If you ever need any help, please don't hesitate to reach out to us.
Thank you for taking the time to share your honest feedback—we truly appreciate it. We’re glad to hear that you received your check and that your claim has now been fully resolved. Your review helps us improve our service, and we appreciate the opportunity to earn a better experience with you moving forward.
