Certapet

Thank you so much for your positive review! Your recommendation means a lot to us, and we look forward to continuing to provide you with top-notch service.

Thank you for your wonderful feedback! Woe look forward to continuing to provide invaluable support to you and your furry companion!

Thank you for your feedback and for bringing this to our attention. I apologize for any inconvenience and frustration caused. We strive to provide clear information about our refund policies, which are detailed on our website. I understand that you feel this information was not sufficiently visible and will work on improving our communication in this area. Please note that we did our best in accommodating your needs by assigning you to a different therapist and after you decided to cancel we issued a full refund minus the $5 admin fee. If you have any further questions or concerns please let us know

Thank you so much for sharing your experience! We strive to provide a professional service and we're glad to hear that reflected in your experience with CertaPet. If you have any further feedback or questions, please don't hesitate to reach out. We're here to help!

Hi, Naomi. You have been refunded excluding the USD5 administration fee since you have not been assessed or contacted by the Licensed or Qualified Mental Health Professional. Please contact our CX team should you have any further concerns.

Thank you for this amazing feedback. We’re very grateful for customers like you and hope you stick with us for years to come!

Thank you so much for recommending us. We are happy to know that everything went well with your consultation. Please let us know if there is anything else we can do for you.

Thank you for this amazing feedback. We are glad that you had a positive experience with your therapist and the whole CertaPet team. Please let us know if there is anything else we can do for you.

We’re glad you had a good experience with us and living your best life with your furry friend. Feel free to reach out with any questions or concerns. CertaPet is always here for you.

Hi D, RObb. We sincerely apologize for any inconvenience caused. A new ruling on emotional support animals has been published by the Canadian Transportation Agency as of June 23, 2023 and will go into effect immediately. Dogs will be the only animals accepted as ESAs, and only dogs that can fit in carriers are allowed in the cabin. The animal carrier must meet the carrier’s conditions and restrictions for carriage of animal carriers in the cabin (it is the clients responsibility to research each carrier’s stipulations for sizing of carriers), and the ESD must remain in the carrier for the duration of its time in the passenger cabin. This law does not affect ESAs for housing. We hope this clarifies your concern, thank you!

We are glad that you had a positive experience with us. Please let us know if there is anything else we can do for you.

Hello, Dragonempress. We do understand your frustration and would like to help you in any way we can. If you could please provide us with your real name and contact number so we can further look into this. Thank you.

Thank you so much for taking the time to leave us a 5-star review. We are happy to know that everything went well with your consultation and will share this review with your therapist. We look forward to serving you for many years to come!

Thank you so much for sharing your experience with us. We are glad we were able to help you feel comfortable and valued. Please let us know if there is anything else we can do for you. We’re here for you anytime.

Hello T B 2. Thank you for your feedback. We do understand your frustration and would like to help you in any way we can. If you could please provide us with your real name and contact number so we can further look into this. Thank you.

Thank you for this amazing feedback. We are glad that you had a positive experience with your therapist and the whole CertaPet team. Please let us know if there is anything else we can do for you.

Thank you for your feedback, Siyue. The date and validity of a letter are legally binding and cannot be changed. This is to ensure that the letter is accurate and up-to-date. If you have any further questions please contact us directly. Have a great day

Thank you for this amazing feedback. We are glad that you had a positive experience with your therapist and the whole CertaPet team. Please let us know if there is anything else we can do for you.