Chatdeal

Hello Nicholas, We are sorry to learn of the negative experience encountered with the exchange request. According to our records, our service team has provided accurate information and assisted you accordingly. Unfortunately, exchanging the origin or the destination of your airline ticket is not permitted per fare rules. This is the carrier policy, and we act as a simple intermediary between you and the airline company. If you wish to exchange for the other travel dates, feel free to reach out to us for further assistance. Best regards, ChatDeal Service Team

Dear Gaurav, We regret the inconvenience you experienced during your recent flight with us, and we empathize with the frustration this situation has caused. Upon careful review, we confirmed that the route of your originally scheduled flight was changed by the airline, resulting in its cancellation. While we understand the inconvenience this caused, we would like to clarify that the airline did offer you an alternative flight option, which unfortunately you chose not to accept. Instead, you opted to purchase a new ticket to reach your destination promptly. Regrettably, we are unable to reimburse the cost of the new flight ticket you purchased independently. However, we are committed to addressing the cancellation of your original flight, and we can proceed with issuing a refund for the canceled flight. In addition to the refund, we sent you coupons towards your next flight booking with us. We hope this helps to alleviate any inconvenience you may have encountered. We look forward to serving you better on your future travels with us. Regards, ChatDeal Service Team

Dear Gina, We’re sorry to hear of your less than satisfactory experience with our company. As stipulated in our Terms and Conditions to which passengers agree on booking -- all tickets are being sold as non-refundable, non-exchangeable, non-transferable, and non-reroutable, by default. But in case any changes are requested -- we will address those in accordance with the airline's regulations. After carefully analyzing your case, we can confirm that the first reservation was issued as originally booked. We noted that a void and refund was requested for the reservation within 24 H of ticket issuance, however, due to the fact that it is a 'SAME DAY VOID ONLY' type of fare, the refund request was declined and an email confirming this was sent to your verified email address. The 2nd reservation shows that the tickets were fully used. Trust you had an enjoyable journey. We are confident this response addressed the matter at hand. Yours sincerely, Chatdeal Team

Dear Bahar, We understand the frustration and inconvenience you faced when the earthquake disrupted your travel plans. As your trusted travel agency, we are committed to making your journey as smooth and stress-free as possible. In this case, we would like to extend our heartfelt thanks for your patience and understanding throughout the refund process. We are pleased to inform you that, despite the non-refundable conditions outlined in your ticket, we have successfully processed a refund for your booking. This exceptional outcome is possible due to your Travel Protection Plan. According to the terms and conditions, refunds are typically allowed only in cases where the flight has been officially canceled. We understand that in your situation, your flight was not canceled but was affected by external factors, such as the earthquake. However, as a valued customer of ours, we have made an exception to our standard policy and provided you with a refund. Thank you for choosing ChatDeal, and we look forward to assisting you with your future travel needs. Regards, ChatDeal Team

Dear Elise, We are sorry to learn about the negative experience encountered. While reviewing your booking, there were multiple schedule changes on your booking, which our service team notified you via email, text or phone. There were multiple attempts to reach out to you but without any success. Since you did not confirm the proposed flights, the itinerary was not rescheduled and as a result, the negative experience concerning the booking. We are sorry to learn that you feel that we are not ticketing the reservations, but that cannot be considered true. If you believe confirmation for reissuance was given to the service team. We strongly encourage you to reach out to us at [email protected] with the data in order for us to further look into the matter. Although your initial experience did not meet the standard, we hope to serve you again under better circumstances. Best regards, CHATDEAL TEAM

Hello Sibi Joseph, We are sorry to learn of the negative experience encountered due to flight cancellations and schedule change. Indeed, due to the carrier's involuntary changes, your layover was extended. We do agree with you that passengers should get what they pay for, but unfortunately, when it comes to flight changes, it is subject to the carrier's decisions. Nowadays carriers change their schedule more often due to the change of operations. Our service team did their best to advocate on your behalf and find a suitable option, hence the delay. Although we were unable to meet your expectation, it is our hope to serve you in the future under more pleasant circumstances. Regards, ChatDeal Team

Dear Adele, We apologize for the difficulties encountered with the airline schedule changes. Records indicate that the airline has taken control of your reservation in full. In such cases, we are no longer able to perform any changes on your tickets. We acknowledge your compensation demand, however, we will not be able to fulfill it from our end. The ticket status shows 'EXCHANGED' and 'FULLY USED', hence there is no coupon left open which may qualify the passenger for any refund. Sadly, our company cannot be responsible that the airline has mishandled your luggage. All of the questions in this regard should be addressed to the Travel Supplier directly, meaning to the airline. However, as an act of appreciation, you were provided with a voucher in the amount of $100 for a future use with our company. Please be reminded that all the information concerning voucher usage and validity is indicated on your email that was sent to you on April 13, 2023. We are looking to serve you in the future under more favorable circumstances. Best regards, ChatDeal Service Team

Dear Karen, We’re sorry to hear of your less than satisfactory experience with ChatDeal. We value our customer's opinions and would like to thank you for bringing this to our attention. Please note that while reviewing the records of your reservation, we were sad to learn of the difficulties in rebooking the reservation. Allow us to inform you that the issued credit must be rebooked based on the airline's terms and conditions as well as the ticket fare rules. We are unable to fulfill your demand to rebook outside the credit validity and the new ticket must be issued on equal, or higher fare if unavailable. Hence, the additional price for rebooking. We act as an intermediary between you and the airline companies, and we're imposed to follow their rules and regulations when it comes to exchanges or refunds. Yours sincerely, ChatDeal Team

Dear AD, Thank you very much for your feedback, it is really important for us. We are sorry to hear that you have experienced a lack of follow up. Please, contact us at [email protected] so that we can discuss the details of your observations and initiate an investigation of your case if necessary. We are open for discussion and look forward to hearing from you soon. Faithfully yours, Chatdeal Team

Dear Ano, We apologize that our customer service did not meet your expectations and appreciate you taking time to share your concern with us! Review confirms a legal name change correction and an exchange request. In response, assistance was provided by the team in order for you to rebook the ticket with the allocated credit. Allow us to confirm that the airline penalty in the amount of $100 and the difference between the old fare and the new one are applicable and must be covered by you at the time of exchanging your air ticket. Please note that the support bundle added to your reservation helps waive off our Travel Agency's service fee, but it does not extend towards the Airline's policy and penalties applicable for your request. We are glad to assist you in accordance with Airline's rules and regulations and our Terms and Conditions. Best regards, Chatdeal Team

Dear Marine, Amazing feedback! We're thrilled to hear that you've had such a positive experience with Greg. We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible. Faithfully Yours, Chatdeal Team

Dear Simana, We are truly sad for the incident encountered with the cancelled itinerary and we must admit that it is indeed, unfortunate. We managed to cross check all of the information related to your reservation and it was confirmed to us that due to the system error, the return segments were cancelled in the airline's system. We realize your frustration and anxiety as a result of the situation. However, it is worth mentioning that from our end, your tickets were issued as originally booked - ORD - HYD; HYD - ORD, and we were unable to locate any issues with your round trip tickets from our side. Records indicate that the airline approved the partial refund and it was already processed back to your original form of payment. We hope we'll be able to regain your trust in the future. Kind regards, Chatdeal Service Team

Dear Prashanth, We apologize for the less than satisfactory experience encountered within the ticket exchange process. We do agree with you that the options online might be a little bit cheaper, but it is important to keep in mind that the price quoted is higher due to the fact that at the time of rebooking, the fare difference and the airline fee must be covered by the passenger. Records show that the agents are providing assistance with rebooking and exchange to you directly at the moment. Please note that our team tried to call you at the number provided, by you, but without any success. Would you please reach us from your end so that the exchange process can be finalized? Best regards, Chatdeal Service Team

Dear G.F, We’re sorry to hear of your less than satisfactory experience with Chatdeal. As stipulated in our Terms and Conditions to which passengers agree on booking -- all tickets are being sold as non-refundable, non-exchangeable, non-transferable, and non-reroutable, by default. But in case any changes are requested -- we will address those in accordance with the airline's regulations. After carefully analyzing your case, we can confirm that the first reservation was issued as originally booked. We noted that a void and refund was requested for the reservation within 24 H of ticket issuance, however, due to the fact that it is a 'SAME DAY VOID ONLY' type of fare, the refund request was declined and an email confirming this was sent to your verified email address. The 2nd reservation shows that the tickets were fully used. Trust you had an enjoyable journey. We are confident this response addressed the matter at hand. Yours sincerely, Chatdeal Team

Dear Daniel, We apologize for the delays in receiving your itinerary confirmation with ITA Airways. At the moment, it is necessary for the passenger to reach ITA directly in this case, since any technical assistance through this airline is very limited from our end. We hope that we will be able to deal with these limitation issues as soon as possible and we're hopeful that this will not dissuade you from booking with Chatdeal in the future again. The ticket status shows 'exchanged' and fully used. We trust your journey was safe and pleasant. Best regards, Chatdeal Service Team

Dear James, We really appreciate your thoughtful review. It is always in our best interest to make sure we perform all consultations in an appropriate, efficient, and productive manner. If you should ever find that you are in need of our services in the future, please don’t hesitate to reach out! Yours Faithfully, Chatdeal Team

Dear Vincent, We apologize for the delays in receiving a response from STARLUX Airlines. Our team is glad to confirm that your tickets were successfully reissued and a confirmation was sent to your verified email address. In case of any other involuntary schedule changes, we will get back to you to inform you accordingly. We wish you a pleasant journey and a memorable trip! Kind regards, Chatdeal Service Team

Dear Casey, We apologize for the difficulties encountered within the booking process. Review confirms that the customer attempted to book via us, but shortly noticed that the ticket was booked incorrectly. Our service team provided you with the requested flight option, but it was declined by the customer, and as a result, the sale was rejected and then canceled. The amount charged was voided and released back to the original form of payment. You will be able to see it credited back to you within 2-3 days. We are looking forward to assisting you with your best trip in the future. Best regards, Chatdeal Service Team

Dear Dave, We are sorry of the difficulties encountered with the name correction request. After carefully analyzing your review and checking our records, we were unable to confirm that we refused to provide assistance with your request. It is worth noting that the tickets are issued with the information the customer has filled out himself before placing the order. The tickets' status shows 'EXCHANGED' with the airline with the correct name. Allow us to confirm that we have multiple nationalities working in our company. However, this does not impede our team to be customers oriented, helpful and dedicated. We hope to regain your trust and serve you in future under better circumstances. Best regards, Chatdeal Service Team