Dear Ernest,
We are sorry for the difficulties encountered with your reservation.
Please note that we reached BA and it was confirmed to us that your ticket can be rebooked under BA BWC policy, meaning rebooking and travel must end before September 30, 2024.
Should you wish to rebook your ticket, please reach us back for assistance!
Kind regards,
Chatdeal Service Team
Dear Gayle,
We are sorry for the difficulties experienced with your reservation.
Please note that based on the information retrieved from your reservation, you have 2 phone numbers registered attached to your booking. Additionally, please be reminded that your names differ from the ticketed name.
The name correction request was declined by the marketing carrier due to the fact the it is a codeshare flight. The passenger was advised to reach JAL directly for assistance and an exception from the rule.
We are looking forward to assisting you with your trip again in the future.
Kind regards,
Chatdeal Service Team
Dear Suzie,
We apologize for the unfortunate experience encountered with your booking.
After carefully checking your case, we were unable to find any issues with your reservation, meaning there were no technical issues from our end with processing the information you have filled out yourself.
As mentioned on several occasions, the tickets are issued with the data the customer has inserted himself, on his own, before placing the order. Possibly, the incident could have occurred as a result of the autofill settings from your own device. Your reservation was successfully confirmed from our end and a copy of ticket confirmation was sent to your email address on August 10, 2022 along with all the details concerning your reservation. All the information related to your reservation was available for you since the ticket was issued and unfortunately, any last minute changes were not allowed in this case.
Fortunately, we managed to receive an approval for a refund from Korean Air.
You should see the refund back to your original form of payment within one billing cycle.
Best regards,
Chatdeal Service Team
M
Michael Gunter · 写过 1 条评价 · 体验于 2023-04-18 ·
★★★★★
糟糕的客户服务 - 更改了出发日期
安排了土耳其航空商务舱航班从达拉斯飞往斯洛文尼亚，然后从布达佩斯返回达拉斯。提前几个月预订，一切都很顺利。直到上周，土耳其航空取消了从布达佩斯飞往伊斯坦布尔中途停留的航班。 TA 不会采取任何措施来获得另一趟航班，并告诉我们要与我们使用的第三方核实。检查 ChatDeal 网站，它让我重新安排航班，所以我发现我们预订的航班提前起飞。
查看行程后，我发现航班已更改，但我们被收取了 1700 多美元的费用，而且他们还将我们最初的出发日期更改为第二天。他们没有理由更改日期，我们只需要更改一个航班，这是 TA 的错，所以不应该收费。
随后进行了几次聊天，他们一直说已经创建了变更单。我们不断收到问题已解决的通知，但从未解决。呼叫帮助中心会让我们浏览几个目录，直到它断开连接。我的妻子终于接通了某人的电话，他只能说我们已经批准了这一改变，没有什么可以做的。这还不够好，她要求与经理交谈来解决这个问题。她被告知经理不在，他们明天会给我们打电话。我们拭目以待，但在看到这里的其他一些评论后，我不确定是否会接到那个电话。
Chatdeal 回复2023-04-21
Dear Michael,
We apologize for the negative experience and misunderstanding encountered.
After carefully analyzing your review and verifying our internal records, we can confirm that the passenger manually initiated the voluntary exchange process and the respective charge was applied.
We noted your statements regarding the dates being incorrectly displayed for the outbound portion.
Our log indicates that the whole itinerary was repriced and the reservation was modified by the traveler on April 14th. Unfortunately, any changes in reverse are not permitted per the fare rules and airline's policy.
Your reservation is valid, confirmed and good to go.
Best regards,
ChatDeal Service Team
Dear Stoyan,
Our dedicated agent Greg will be pleased to hear of your positive review.
It will serve as great encouragement for him.
We are glad that you loved our services.
Thank you for your kind words. We sincerely look forward to serving you again soon!
Faithfully Yours,
ChatDeal Team
Dear Colin,
We thank you for taking time to leave us a review.
After verifying the records associated with your reservation, we can reconfirm that your itinerary was a codeshare flight -- the operating carrier is BA, but your tickets were issued on American Airlines' stock.
As an act of goodwill, you were refunded in full, and our agency's refund processing fee for cancellation within 24 H wasn't applied.
We are hopeful that you will be reviewing your feedback with us.
Best regards,
ChatDeal Service Team
Dear Julia,
We understand your frustration in regards to the matter and we are sorry to hear about the experience you've encountered.
ChatDeal is glad to inform you that your tickets were reissued and are valid, confirmed and good to go.
We wish you a safe and wonderful journey!
Kind regards,
ChatDeal Service Team
Dear Dustin,
We apologize for the negative experience encountered with the name correction.
We must inform you that name change is equal to voluntary cancellation for most airlines. In this case, AY didn't allow the name change on the ticket.
However, back in November '22, you were informed by our agents regarding the possibility of purchasing a completely new air ticket and so we would be able to work further with AY on a refund for the old reservation. Sadly, we did not receive the new ticket numbers from you to be able to move forward with the above mentioned.
Please note that the ticket required for purchase must have included the same operating carrier and route, which is Finnair and non-stop flight. Any other travel options purchased with AA with a stop were declined for a refund by the validating carrier.
We are looking to serve you in the future under better circumstances.
Kind regards,
Chatdeal Service Team
Dear Naveen,
We are sorry for the difficulties encountered with your reservation.
Records indicate that your booking placed on March 17th was voided and the full refund was processed back to your original form of payment. Hence, $50 USD per ticket was applied as a standard refund processing fee for cancellation requested within 24H.
Additionally, were unable to locate any inquiries or requests from your end related to tickets' exchange. Please reach us back in order to receive assistance.
Faithfully yours,
Chatdeal Team
Dear Lynda,
We are sorry for the difficulties encountered with your reservation.
Records indicate that your itinerary was affected by a flight cancellation. Since the same fare class was unavailable for rebooking for the original departure date, the next available flight option was offered.
It is worth noting that the travel option offered by our representative was available for rebooking in accordance with the airline's policy, but since it was not a fit with your plans, a refund was requested instead.
The customer was refunded in full.
Kind regards,
Chatdeal Team
Dear Andrew,
We apologize for the difficulties encountered with your reservation.
As per our records, your itinerary was affected by an involuntary schedule change from Emirates' end.
Based on the Emirates' policy, your reservation did not qualify for a refund, however, in accordance with the support bundle purchased at the time of booking, a full refund was completed for your reservation as per your request.
It is important to note that your CFAR package is considered consumed and as per our Terms of Use, it is non-refundable by default.
Best regards,
Chatdeal Team
Dear Chris,
We apologize for the difficulties encountered with your reservation.
We are confident that the security of the credit cardholder is the top priority when it comes to a sale. Please note that the credit card verification is made in order to ensure that it is the card holder who is doing the purchase.
Since the traveler declined the purchase, the booking was not placed and you were not charged.
We appreciate that you decided to write a review of our services and we are looking forward to serving your travel needs in the future.
Best regards,
Chatdeal Team
Dear Juan,
We apologize for the negative experience encountered.
Records indicate that one of our representatives reached you via email.
We are requesting from you to forward us a letter from the airline that indicates the reason behind boarding denial for re-submitting the refund request for your reservation.
Looking forward to solving this for you.
Kind Regards,
Chatdeal Service Team
Dear Kirkwood,
We apologize for the difficulties encountered for your reservation.
Records indicate that the segment LAX - SLC departing on February 21st was canceled by the airline. As per Asiana Airlines, due to the fact that no suitable option was available for rebooking this specific flight segment on OZ airline stock, the full refund option was offered to the passenger.
We act as intermediary between airline companies and travelers, thereby, we are unable to issue a ticket on a non-operational flight.
We thank you for your thoughtful review and looking forward to serve you in the future under better circumstances!
Best Regards,
Chatdeal Service Team
Dear Mike,
We apologize for the difficulties encountered with your reservation.
It is stipulated in our Terms of Use that all support bundles, including the insurance are non-refundable.
Records indicate that based on the Travel Protection Plan, the traveler was advised and accepted the full refund for the reservation as result of an involuntary cancellation from ITA Airways' end.
Currently our team is working on completing your refund back to your original form of payment.
We hope to see you back with us to foster your future travel plans!
Kind regards,
Chatdeal Service Team
Dear Eliz,
We apologize for the delays in receiving the response related to the alternative travel option.
Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays.
We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.
Thank you for taking the time out of your day to leave us a review!
Best Regards,
Chatdeal Team
Dear Bee,
We apologize for the difficulties encountered with your reservation.
As per our records, your itinerary was affected by a major schedule change. As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. You should see the amount on your statement within 20 business days.
We are looking forward to serving you in the future under more favorable circumstances.
Kind Regards,
Chatdeal Service Team
Dear Brady,
We apologize for the difficulties encountered with your reservation.
Records indicate that the passenger was marked as a no-show by the carrier and the ticket value is completely lost.
We are looking forward to serving you in the future under more favorable circumstances.
Kind Regards,
Chatdeal Team
E
Eric Eric · 写过 1 条评价 · 体验于 2023-01-19 ·
★★★★★
不要这样做
当您通过这家公司预订航班时，随着您预订的航班变得不太理想，他们会将您转至不同的航班。例如，您预订了一次行程，行程时间为 15 小时，晚上出发，但被安排到第二天凌晨 5 点出发，行程时间为 29 小时的行程，而您原来航班的机票仍在销售中。当然，您可以退款并重新购买原来的航班，但这会花费您两倍的费用。 不要让低廉的票价欺骗了您，只有在他们认为可以花更多钱预订之前，它才会为您服务。他们的客户服务很糟糕，当您提交查询时，他们只是将其作为已解决的问题关闭，而没有做任何事情。如果你设法让某人接电话（这不太可能），你将很难在背景中孩子们的尖叫声中听到他们的声音。您收到的确认号码和预订 ID 看起来不合法，因为它们本来就不合法。您的实际承运人将无法找到您的预订，无法通过您提供的任何定位器号码来帮助您。直接前往您的航空公司购买机票。
Chatdeal 回复2023-02-02
Dear Eric,
We apologize for the delays in receiving the response related to the alternative travel option.
Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays.
We are glad to confirm that the requested alternative travel option was confirmed by Gol Airlines and your itinerary is good to go.
Thank you for taking the time out of your day to leave us a review.
Best Regards,
Chatdeal Team
Dear Florin,
Thank you for such a wonderful review! We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. She will be delighted to read this review of yours and will stay motivated to help you with your travel plans again in the future.
Faithfully Yours,
Chatdeal Team
