We care deeply about keeping the game fair, and we've dedicated more resources and personnel to detecting cheating than any other organization in the world! We're never complacent about cheating, and we're constantly expanding our detection methods. You can find out more at:
www.chess.com/cheating
However, forced draws in chess are an important strategic concept and are not cheating. Unexpected draws can often arise due to threefold repetition or stalemates. To read more about these unique rules of chess, please visit:
www.chess.com/terms/draw-chess
Chat restrictions may be imposed if profanity is used or if you accuse opponents of cheating:
www.chess.com/legal/community
The reason for this is to prevent false accusations, since very often honest players are accused. Instead of writing a message to your opponent, simply report your suspicion by clicking on the opponent's username or avatar. While the vast majority of cheating is detected without even a single player report, your reports still help us to pinpoint certain cases. At the same time, out of fairness for all players we would only close an account if we're certain cheating has occurred.
For more help, visit:
www.chess.com/support
Sorry for the difficulties! Our AI assistant can answer a lot of questions instantly, but if you need to contact our Support Team, you can make the request in the Support chat.
www.chess.com/support
In the chat, click on "Start Conversation", then click on "Get more help". Next search: "Refund", and provide the requested information to submit your request.
We know ads aren't ideal, but they are what allow us to keep the game free, to innovate, and to create major chess events. You can always remove ads by signing up for any of our Premium plans, and we also offer a No Ads Plan where you can remove all ads for a very low fee! To sign up, visit:
https://www.chess.com/no-ads
Combatting cheating is something we're never complacent about, and we're constantly researching and implementing new detection methods to stay on the cutting edge of fair play. Keeping the game as fair as possible is extremely important to us! You can read more about this here:
www.chess.com/cheating
We never wish to close accounts on Chess.com, and we only do so when a violation of our policies has been detected. Please check your email inbox for a closure notice with an explanation about your Chess.com account status and how to proceed. If you haven't received a notice, please visit this link for help:
www.chess.com/support
To submit a refund request in the Support chat, click on "Start Conversation", then click on "Get more help". Next search: "Refund", and provide the requested information to complete your request.
Sorry for the difficulties! We completely understand if you prefer not to renew your Premium membership, and we will assist you with a refund as soon as possible.
Our Billing team typically responds within only a few hours, so there may have been a problem with submission of your request.
Please submit a refund request in the Support chat by visiting: www.chess.com/support
In the chat, click on "Start Conversation", then click on "Get more help". Next search: "Refund", and provide the requested information to submit your request. Please ensure to complete the steps until the AI Assistant confirms that your request has been sent to our Support Team. We'll get back to you as soon as possible!
As new methods to cheat are developed, so too do we expand our detection methods! We're able to very quickly detect cheating in the vast majority of cases, regardless of the method to cheat that has been used. For a glimpse into our efforts, visit:
www.chess.com/article/view/chesscom-update-june-2026#FairPlay
In terms of getting white and black in games, color is selected randomly. However, canceling games frequently with one color will result in the system pairing you with that color more often. You can choose your color in unranked games, games versus Friends, or in games versus the Bots. For more help, please visit:
www.chess.com/support
Sorry for the difficulties! We never wish to close accounts on Chess.com, and we only do so when a violation of our policies has been detected. However, if you believe your account was closed in error, you can choose the Appeal option in your email notice (Get Back to Chess > Submit an Appeal). If you have not received a notice, visit:
www.chess.com/support
You can also submit a refund request in the Support Chat linked above. In the chat, click on "Start Conversation", then click on "Get more help". Next search: "Refund", and provide the requested information to submit your request. We'll get back to you as soon as possible!
Sorry for the difficulties! We're working on major expansions of our automated moderation systems to help prevent players from wasting time in losing games. This matters a lot to us, and we'll keep working to make the game the best it can be!
Sorry for the difficulties! Please submit a refund request in the Support chat by visiting:
www.chess.com/support
In the chat, click on "Start Conversation", then click on "Get more help". Next search: "Refund", and provide the requested information to submit your request.
Our team will also investigate these concerns related to acceptance of the updated Terms and Conditions. We're here to help!
Thank you for this feedback. In Game Review it's still possible to display move variations to explain why a certain move was a mistake, and which moves were best. You can also make alternative moves while in Analysis mode. Please check out this quick article for the steps to do so:
https://support.chess.com/en/articles/8584089-how-does-game-review-work
To make Variants easier to find, we're keeping them all in one place! We have some big ideas for the future on how to promote variants so that even more players can enjoy them. If you have suggestions, please let us know. We value your input!
Lastly, if you need help with a refund, please submit a request to our Support Team at:
www.chess.com/support
We're here to help!
j
jibrohni · 写过 3 条评价 · 体验于 2026-06-30 ·
★★★★★
偷东西
偷东西。 我一年前取消了,他们自动续订了。
Chess.com 回复2026-07-01
Sorry for the difficulties! If your membership was canceled, no further renewal should have taken place. In rare cases, membership concerns may arise through third-party vendors. So that we may investigate and help you obtain a refund as soon as possible, please submit a refund request at:
www.chess.com/support
In the Support chat, click on "Start Conversation", then click on "Get more help". Next search: "Refund", and provide the requested information to submit your request. We'll make sure this gets sorted out for you!
Thank you for this detailed feedback. We appreciate your support for Chess.com!
We also want you to know that we're looking into potential new membership offerings as well as more discounts and sales for the future, so that even more players can enjoy all the chess training tools we have to offer.
A
Andrea Bertolotti · 写过 20 条评价 · 体验于 2026-06-29 ·
★★★★★
充满了作弊者和国际象棋不禁令。
Chess.com 回复2026-06-29
We analyze hundreds of millions of games each month, and any account found to be cheating is immediately closed! You can get a glimpse into our moderation efforts through account closure stats in monthly reports like this one:
www.chess.com/blog/FairPlay/fair-play-update-may-2026
We know there are a lot of conflicting opinions online, but we truly care about stopping cheating in chess, and we are doing the most to keep the game fair! You can read about this and see real stats in our monthly updates:
www.chess.com/article/view/chesscom-update-may-2026#FairPlay
K
Karim El Masri · 写过 3 条评价 · 体验于 2026-04-06 ·
★★★★★
该网站上的配对系统...
一旦您达到一定的 ELO 级别,该网站上的匹配系统就会变得非常令人沮丧。每当我接近最高评分时,我都会与准确性可疑的全新帐户配对。感觉作弊检测团队没有有效地处理这些沙袋配置文件。
Chess.com 回复2026-06-25
Thank you for this feedback. As you play more games and your account becomes well-established, you should pair more often with other veteran players. If there seems to be an error with matchmaking, please reach out to us or submit a bug report at:
www.chess.com/support
We want you to know that we care deeply about keeping the game fair, and we've dedicated more resources and personnel to detecting cheating than any other organization in the world! We're never complacent about cheating, and we're constantly expanding our detection methods. You can find out more at:
www.chess.com/cheating
As new methods to cheat are developed, so too do we expand our detection methods! We're able to very quickly detect cheating in the vast majority of cases, regardless of the method to cheat that has been used. For a glimpse into our efforts, visit:
www.chess.com/blog/FairPlay/fair-play-update-may-2026
Thank you for this feedback. Whether someone uses a second device, a second window, a browser extension, or any other means to cheat, we can detect it and we immediately close the account!
We're constantly researching and expanding our detection methods to keep the game as far as possible. We're also looking into more ways that we could address the after-effect for the opponents of cheaters, beyond rating adjustments. This matters to us!
In terms of latency or disconnection in games, we also want you to know that we have major server expansions underway to help ensure stable connectivity for all our players around the world. For assistance, please visit:
www.chess.com/support
Q
QuantStats · 写过 1 条评价 · 体验于 2026-06-20 ·
★★★★★
这是一个骗局
这是一个骗局。利维被用来用他绝对垃圾的评论来掩盖真正发生的事情。你有没有看到他前几天发布的 500 ELO Bull 废话(这是为了掩盖真正发生的事情而采取的策略)为什么你们都认为自己无法再晋级了?他们不能100%证明一个人在作弊。想想为什么他们在法庭外与汉斯和解而他仍然打球?它们肯定会被使用,而且系统也会受到审查。再次观看 Netflix doco。另外,如果你已经在俱乐部了,你可以有任何准确性,那就没问题了。想想吧……人们醒醒吧。你有没有想过为什么你每场比赛的准确度都是 80-90,但 ELO 却是 1100?然而,2500 多名玩家/主播的准确度却高达 70 岁出头 80 岁出头。哦,另外,尝试用另一种方法/计算机/LICHESS 分析你的游戏,你会发现甚至准确性都是不正确的。咳咳。不要听蹩脚的回复/1% 骗子的废话。这是一个从你身上赚太多钱的骗局。另外,看看 YouTube 上的一些 Levy(Gotham chess)游戏,阅读用户 ID 并做一些研究……我就到此为止。 (还有更多)。
这是事实!涉及的钱太多了。不要成为金钱的棋子。和平。