Chess.com（chess.com）在 OK.one 的综合评分为 1.4 分（满分 5 分），基于本站收录的 102 条用户评价，属于爱好与工艺品分类，口碑较差。78% 的评价为 1 星，差评比例偏高；商家回复了 90% 的差评。数据最后更新于 2026-08-10。
广告可以赚取收入，但为每个博彩平台提供服务却是魔鬼的工作。
Thank you for this feedback. We understand these important concerns with gambling and advertisements for prediction markets. We're reviewing this carefully with our team and with ad partners so that we may remove any problematic ads as soon as possible.
不关心他们的用户。不要禁止我举报的作弊者，而我可以免费做游戏评论，而我必须每月支付 10 英镑进行游戏评论。我猜这个网站除了用户界面之外没有什么可做的？还喜欢发垃圾邮件让我感觉不舒服，比如什么？
We're sorry to hear this, and we want you to know that stopping cheating is one of our absolute highest priorities on Chess.com! While the vast majority of cheating is detected without even a single player report, your reports still help us to pinpoint certain cases. At the same time, out of fairness for all players we would only close an account if we're certain cheating has occurred. Some losses could come due to an opponent cheating, but the good news is that our statistics show cheating actually occurs in less than 1% of games. Giving each opponent the benefit of the doubt can help you keep a strong mindset, play at your best, and get back to a winning streak! If you're receiving more Chess.com emails than you'd prefer, you can update your notification settings to receive only the ones you want! Here is a quick link: https://www.chess.com/settings/notifications If there's anything else we can help you with, please visit: www.chess.com/support
我只是说话就被禁言了？好像我没有权力给别人发消息，“lol gg”？我确实没有违反社区准则。这是废话。 Chess.com 知道这一点，但选择不做任何不同的事情。种族主义、性别歧视、体能歧视等等都没有得到解决。 他们可能会这样回应： 在 Chess.com 上，我们希望鼓励建立一个相互尊重的社区，并且我们制定了聊天政策： [链接] 请联系我们寻求解决任何帐户限制的帮助： [另一个无用的链接]
为了学习下棋，我玩了三年，终于突破了 1000 elo 和 insta 作弊禁令。比如突破 1000 elo 是违法的吗？我已经900一年了。所以他们的反作弊就这么破了。不禁止真正的作弊者，但禁止合法的作弊者。永远不要使用。他们声称他们会查看和审查，而不是所有人工智能。他们的公关是复制并粘贴回复。广告太疯狂了，为什么我必须点击 x 3 次才能删除广告。支持是人工智能，呼吁人工智能。我玩过很多作弊者，但事实证明他们没有作弊。哦，三年后你终于突破了 1000 elo，没有被封禁。我去lichess至少他们的反作弊没有破。最后，Chess.com 删除了我的组织评论。所以 -1 为 trustpilot Chess.com 告诉我你没有在没有告诉我的情况下阅读我的评论。 AI复制粘贴。
We never wish to close accounts on Chess.com, and we only do so when a violation of our policies has been detected: www.chess.com/legal/fair-play However, if you believe your account was closed in error, you can choose the Appeal option in your email notice (Get Back to Chess > Submit an Appeal). If you have not received a notice, visit: www.chess.com/support
我注册了免费试用版，但几天来我一直在尝试取消试用版。当我去管理应用程序中的会员资格时，它说我的订阅是通过 Chess.com 管理的，当我登录浏览器时，它说我没有任何会员资格或试用活动。我多次尝试联系他们的支持人员，但这只是一个无效的机器人。看来这是人们长期存在的问题。
Sorry for the difficulties! If your membership is not displaying when signing in on Chess.com, it may be that you have multiple Chess.com accounts. Please ensure that that username corresponding to your Premium account is entered when signing in. If needed, you can reset your password using the "Forgot password" option on the login page: www.chess.com/login For more help, please submit a request to our Support Team at: www.chess.com/support In the Support chat, click on "Start Conversation" then "Get more help". After an initial search with the AI Assistant, choose the option "I still need help" or "Contact an agent". We'll get back to you as soon as possible!
Chess.com 存在黑客问题。太烦人了。但主要问题是游戏分析订阅太贵了。我不得不到处寻找替代方案。
Stopping cheating is one of our absolute highest priorities at Chess.com. We analyze hundreds of millions of games each month using state-of-the-art detection methods, and any account found to be cheating is immediately closed: www.chess.com/article/view/chesscom-update-april-2026#FairPlay We understand it's an investment, but Game Review is one of the absolute best tools to quickly improve your chess skills, since it offers personalized feedback on your games and the possibility to correct mistakes. If you'd like to try out unlimited Game Review, we offer a free trial!
我使用临时电子邮件创建了一个帐户。我尝试了他们的高级服务，但两天后取消了——仍在试用期内——所以我不会被收取费用。然而，上周五我发现我的卡被扣款了。我无法再访问该帐户，因为我使用了临时电子邮件，因此我无法通过它请求退款。我创建了一个新帐户并提交了退款请求。还是有一些希望的。
We're sorry for the difficulties! If you canceled your Premium membership prior to the end of the free trial, you should not have been billed. So that we may investigate this and issue a full refund, please submit a request to our Billing Team in the Support chat: www.chess.com/support In the chat, click on "Start Conversation", then click on "Get more help" and search: "Refund". After the AI's response, provide the requested information and confirm submission of your request. We'll get back to you as soon as possible!
要在这个网站上享受游戏是不可能的。在子弹、闪电战和快速游戏中，至少 50% 的玩家是作弊者。他们没有采取任何措施来解决这个问题。他们没有人力资源来检测作弊者，只有一种愚蠢的算法，即使是最简单的情况也无法检测，即用户在评论中承认作弊。 主要问题不是作弊本身，而是正确的玩家感觉自己对此无能为力。他们甚至可能会被骗子嘲笑，而且没有客户服务可以投诉。
Fairness in the game is extremely important to us. That's why we've invested immense resources into cheat detection and why we maintain a dedicated Fair Play Team compromised of researchers and analysts. You can find out more about this here: www.chess.com/cheating At times, it can feel like cheating is overwhelming prevalent in games. However, the good news is that our statistics show cheating actually occurs in less than 1% of all games. Giving each opponent the benefit of the doubt can help you keep a strong mindset and play at your best!
我正在玩比我差得多的朋友，我被踢出了游戏，并且我失去了很多评分，因为我被踢出了游戏
Sorry for the difficulties! So that we may investigate the issue in more detail, please contact our Support team or submit a bug report at: www.chess.com/support
网站设计极其烦人，我实际上认为它比 Tinder 更差，因为他们不断试图引诱玩家付费订阅。 您将收到一条消息，内容类似于“您今天准备好上课了吗？”当您点击它时，系统会提示您购买订阅，与拼图一样，该网站上的大多数内容都是这种时尚的某种陷阱。 另外，在手机上玩时，它会消耗大量的电池，而且“退出按钮”被放在页面底部，很难点击，往往会导致页面最小化，导致您因“放弃”游戏而自动退出。 Lichess 只会将你直接送回到任何正在进行的游戏，但 chess.com 不会，相反，它们会让你几乎不可能找到你的游戏，当你最终这样做时，它已经因为被“放弃”而丢失了。 该网站的功能非常有限，并且具有令人难以置信的烦人的分析模式 - 他们可以采取一切措施来限制并使该网站尽可能烦人，以便向玩家推送订阅。 每天我都会收到一封自动邮件，内容是“检测到作弊者，这里有一些 ELO 作为补偿”，该网站实际上爬满了作弊者，这很遗憾，因为在联盟中玩实际上很有趣。 我要回到《lichess》，在那里你可以免费获得所有的提示、技巧和分析，并且很少遇到任何作弊者。
Thank you for this detailed feedback, and we're sorry for the negative experience you've had on Chess.com. Practice notifications should not display if you don't have a free Lesson or Puzzle available for the day. We'll look into this! Game abandonment can occur if the app is minimized or if a disconnection occurs during a game in progress. The idea is to prevent players from waiting whenever one player has left the game: https://support.chess.com/article/338-how-does-game-abandonment-work However, we'll keep working on optimizations, since it should still be possible to reconnect to your game within 10% of the initial game duration. Cheating in chess is a major concern for any online chess platform. The good news is that on Chess.com, we have the most advanced detection methods in the world! Part of our anti-cheating system involves rating adjustments to ensure opponents of cheaters are not unfairly affected. However, we know that this doesn't fully make up for the experience of facing a cheater, and with that in mind we're doing more than ever in terms of research and innovation in expanding our detection to ensure that cheaters are caught and banned as quickly as possible. In many cases, we can stop them within a single game and prevent any cheating in the first place. We want you to have the best experience possible on Chess.com, and we would be glad to discuss these concerns more with you. Please feel free to submit feedback or to get in touch with our Support Team at: www.chess.com/support
这个应用程序是一个骗局，就这样。这么多骗子和骚扰你的人。 Chess.com 没有采取任何措施来阻止这种情况。联系客户支持时，您会收到一些 AI 生成的消息，但没有任何反应。
We take both cheating and chat abuse very seriously. Using automated systems as well as expert analysts and moderators, we work to remove such accounts as soon as possible. You can report problematic players by tapping their avatar. For more information, visit: www.chess.com/cheating Our AI Support assistant can answer a lot of questions instantly, but if you need to contact our Support Team, you can make the request in the Support chat: www.chess.com/support After an initial search, choose the option "I still need help" or the option "Contact an agent", so that your request may be sent to our Support Team.
他们向我收取了我取消的试用费一年的费用，在我看来这是欺诈，他们的取消系统被操纵以重新打开，即使您取消订阅，他们仍然会向您收取费用。我被收取了 100 美元，但尚未退款。
If you canceled your Premium membership prior to the end of the free trial, you should not have been billed. So that we may investigate this and issue a full refund, please submit a request to our Billing Team in the Support chat: www.chess.com/support In the chat, click on "Start Conversation", then click on "Get more help" and search: "Refund". After the AI's response, provide the requested information and confirm submission of your request. We'll get back to you as soon as possible!
国际象棋很好，但 chess.com 却不好！ Chess.com 就像精制食品，您在使用它时会变得“更病”和“更胖”（不太好）。这些锦标赛获胜者大多数是低排名玩家，700-1200 评级的玩家的表现/获胜比 1600-1800 评级的玩家更好......？纯粹作弊和/或人工智能垃圾？整个设置非常“忙碌”，有时甚至令人困惑。 归根结底，这大约是（不是那么）漂亮的一分钱！不能改进，就是为了利润！ 我相信没有完美的地方，但有更好的地方来“喂养”和享受！再见 chess.com你的人工智能反应将证明你的网站有多糟糕，甚至人类都不会阅读或观察批评者并尝试理解和纠正错误和错误行为......
Thank you for this feedback. New players may need a few games to have their rating adjusted to the right level. However, if you feel someone is purposefully misrepresenting their rating, you can tap on their avatar and report it. We have both automated systems and devoted analysts that work to remove these accounts. We offer Premium subscriptions, but with a free account you'll still have limited access to Puzzles, Lessons, and Game Review, and playing chess on Chess.com will always be free. There is a also a free trial if you'd like to test out unlimited training features!
Chess.com 突然变得缓慢且不可预测。 我就不在这里玩了！ 在这些故障开始之前，它非常棒，我正在考虑订阅 - 绝对不会再在这里玩 - 它一直冻结 。
Thank you for this feedback. We're working on optimizations to ensure that Chess.com works quickly. If you're experiencing any errors with specific features, please submit a bug report at: www.chess.com/support
这是一个很好的网站，虽然有点包罗万象，有太多的选项和工具分散在各处。然而，我质疑他们的作弊检测系统。它必须有效，但它太有效了，以至于在极少数情况下，无辜的玩家会被禁止。显然，这就是我的处境。我试图找到有证据支持的解释。但他们没有给我。如果我能像总经理一样打球而不是做我自己就好了——但事实并非如此。我只是想知道他们的推理，因为我必须说，这让我感到困惑。我认为我被禁止是因为我不知名并且不参加真正的比赛。很遗憾，这就是为什么我给它一个平均评分。
We never wish to close accounts on Chess.com, and we only do so when a violation of our policies has been detected. However, if you believe your account was closed in error, you can choose the Appeal option in your email notice (Get Back to Chess > Submit an Appeal). If you have not received a notice, visit: www.chess.com/support
相当糟糕的社区，几乎所有其他游戏的聊天中都有极其有毒的人。我刚刚注册了高级会员并要求退款。我花了近 1 个月的时间才联系到真正的支持人员，因为他们的整个网站都是人工智能聊天机器人，然后又花了一个月的时间才得到退款。有很多更好的免费选择。
We're sorry to hear this. Abusive messaging is not tolerated on Chess.com, and we ask that you report such players by tapping on their avatar. In addition to automated measures, our moderators will take action to promptly restrict or remove any accounts that are breaching our community policies: www.chess.com/legal/community We're also very sorry that it took longer than expected for you to be able to get in touch with our Support Team. It should be possible to submit a refund request by simply searching "Refund" in the Support Chat: www.chess.com/support We'll review this with our team, since we want it to be as easy as possible for players to get in touch for such important requests.
该网站存在令人难以置信的设计缺陷。我从来没有遇到过一个平台的音频设置被如此遥远地删除 - 这还会导致您在访问时玩的游戏崩溃。当您重新加入 chess.com 时，您正在玩的游戏不会出现。 这就是总结，但还有很多其他令人困惑的功能，例如搜索游戏时（有时）缺少取消按钮；以及黑色背景上几乎黑色的滚动条。
Sorry for the difficulties! So that we may investigate these concerns in more detail, please contact our Support team or submit a bug report at: www.chess.com/support
问题很简单：我没有收到更改帐户电子邮件地址所需的确认电子邮件。当我尝试联系 Chess.com 支持时，他们自动回复说“不会回复这封电子邮件”，并将我推入一个无法理解我在说什么的聊天机器人。 我已经告诉他们一百万次我没有收到确认邮件，但他们仍然什么也没做。该机器人只是循环一般的废话，没有人为升级，而且实际上没有可行的方法来解决这个问题。 Chess.com 建立了一个系统，您无法收到更改电子邮件所需的电子邮件，然后拒绝在其他任何地方与您交谈。这不是客户支持；而是客户支持。这是一个诈骗级别的帐户陷阱。
Sorry for the difficulties! Our AI assistant can answer a lot of questions instantly, but if you need to contact our Support Team, you can make the request in the Support chat: www.chess.com/support After an initial search, choose the option "I still need help", so that your request may be sent to our Support Team.
我不太喜欢这个，你必须为谜题的游戏评论甚至课程付费，而且我不断地遇到有大约 200 elo 的人，而我有 134 elo，大多数时候我输了，这是因为他们把我和这些比我更好的人放在一起，这是不公平的
Thank you for this feedback. We know it's an investment, but we truly believe in the value of our training tools for players who are serious about improving their chess skills. If you'd like to test out all Chess.com has to offer, make sure to take advantage of the free trial! Using the Custom game option, you can set a rating range to limit your matchups to players closer to your own rating: https://support.chess.com/en/articles/8598433-how-do-i-choose-what-rating-my-opponents-are
那么多作弊者，那么多总比分0-0的玩家摧毁了你和你的胜利，然后为了你的理智，你得到了+5分的补偿。废话平台。
Thank you for this feedback. Whenever we detect cheating, the account in question is immediately closed, and rating points are returned to opponents. We're exploring potential alternate ways to compensate players who have been impacted by cheating, since we know that it can also impact stats, game history and loss of time. If you have suggestions or input on this, please let us know by contacting our Support Team or by submitting a feature request at: www.chess.com/support
共 102 条符合条件的评价