Chronomics

Hi Terry, Thank you for the great feedback. That's great to hear that Ryan gave you fantastic service! I'll be sure to pass on your feedback to him. If you need anymore help, please don't hesitate to contact the team here: https://help.chronomics.com/contact-us and we'd be happy to help. We hope you have a lovely Christmas and wishing you all the best. Kindest regards, Nicia Social Media Department.

Hi Mr and Mrs Tracy Bessey, Thank you for your 5-star review. We are delighted to hear you are a returning customer and that you will use our services again. I'll be sure to pass on your kind feedback to our customer experience team. If you need anything else, please don't hesitate to get in touch. We hope you have a lovely Christmas and wishing you all the best. Kindest regards, Nicia Social Media Department.

Hi Marion, Thank you for your feedback. I'm so sorry to hear of any issues you had when trying to register. I hope you did manage to register okay in the end and if you need any additional assistance, please let me know by replying to the email I have sent requesting your order details with us. Again, my deepest apologies for any inconvenience caused and I hope you have a lovely Christmas. Wishing you all the best, Nicia Social Media Department.

Hi John, Thank you for your feedback. We have reached out to you today via email in regards to this, so we can look into this further for you, if you could come back to me, I would be very grateful. I'll look forward to speaking with you soon. Thank you so much. Best wishes, Deborah, Social Media Department.

Hi Evelyn, Thank you for your 5-star review. I'm really glad to hear that you received your refund quickly and our team provided great service. If you need anything else, please don't hesitate to get in touch. Kindest regards, Nicia Social Media Department.

Hi Rees, Thank you for your feedback. I'm deeply sorry for the experience you have had with your order. This is not the level of service we ever strive to give our customers and for that I'm so incredibly sorry to hear about this. I have requested more information regarding your order with us and I'd be more than happy to look into this for you and make this right. I'll await your contact and I'll look forward to speaking with you soon. I can't thank you enough in advance. Wishing you all the best. Kindest regards, Nicia Social Media Department.

Hi Michael, Thank you for your feedback. We are delighted to hear that the system worked well for you. If you need any further assistance, please don't hesitate to contact our customer experience team here: https://help.chronomics.com/contact-us and we'd be happy to help. We hope you have a lovely Christmas and wishing you all the best. Kindest regards, Nicia Social Media Department.

Hi Richard, Thank you for your feedback. I'm terribly sorry for any inconvenience caused. I have requested more information regarding your order with us and I'd be happy to help resolve any ongoing issues. If you could come back to me, it would be greatly appreciated. I can't thank you enough in advance and I'll look forward to speaking with you soon. Wishing you all the best. Kindest regards, Nicia Social Media Department.

Hi M Sellers, Thank you for your feedback. I'm so sorry to hear you haven't had a response to your refund request. I'd be more than happy to look into this for you, I have requested more information regarding your order with us, if you could come back to me as soon as you can I can take a look. Again, my deepest apologies for any inconvenience caused and I'll look forward to speaking with you soon. Best wishes, Nicia Social Media Department.

Hi Ceri, Thank you for your lovely feedback. We are delighted to hear you are a returning customer and you have been happy with our services. I'll be sure to pass on the kind feedback to our customer experience team. We hope you have a lovely Christmas and wishing you all the best. Kindest regards, Nicia Social Media Department.

Hi Mick, Thank you for your feedback. That's great to hear you got your results within minutes. If you are in need of any further assistance, please don't hesitate to contact our team here: https://help.chronomics.com/contact-us and we'd be happy to help. We hope you have a lovely Christmas and wishing you all the best. Kind regards, Nicia Social Media Department.

Hi Andy, Thank you for your lovely feedback. We are really pleased to hear you were happy with our services and that you will use us again! We hope you had a wonderful cruise and if you need any further assistance please don't hesitate to contact our team and we'd be happy to help. We hope you have a great Christmas and wishing you all the best. Kindest regards, Nicia Social Media Department.

Hi David, Thank you for your feedback. I'm incredibly sorry for the negative experience you've had. I'd be more than happy to look into a refund request for you and resolve any ongoing concerns you may have with your order. I have sent a request to your email asking for your order details so we can look into this further for you, if you could come back to me, I would be very grateful. I'll look forward to speaking with you soon. Thank you so much. Best wishes, Nicia Social Media Department.

Hi Paul, Thank you for your feedback. I'm so sorry to hear of any issues you had whilst trying to register your test. I have requested more information regarding your order with us, if you could come back to me as soon as possible I'd be very grateful. I'll look forward to hearing from you soon. Thank you so much. Best wishes, Nicia

Hi Nora, Thank you for the lovely feedback. I will certainly pass this on to our customer experience team, they will be really happy to hear of the great service you received. If you need any further assistance please don't hesitate to get in touch. We hope you have a wonderful week! Wishing you all the best, Nicia

Hi Anne, Thank you for your lovely feedback. We are delighted to hear of the great service you received from our Customer Experience Team, I'll be sure to pass on the kind feedback. Please don't hesitate to reach out if you need anything else. We hope you have a great week! Best wishes, Nicia

Hi Mrs Ryall, Thank you for your feedback. I'm so sorry to hear of the issues you have experienced, and can assure you our intentions are to always give the best customer experience, and I am sorry this hasn’t been the case in this instance. I can confirm, looking at your recent contact with us that the issue has been rectified, however I have sent you a follow up email with further information regarding the circumstances of your query to help you further. Wishing you all the best. Kind regards, Deborah.

Hi Gemma, Thank you for your feedback. I'm so sorry to hear of the issues you had with your barcodes. Our intentions are to always give the best customer experience and I'm deeply sorry to hear this hasn't been the case. I can confirm, the issue you faced has now been rectified. If you are still in need of assistance, please don't hesitate to reach out to me, I have sent an email to gather more information on the tests you have purchased with us. I can't thank you enough in advance. Wishing you all the best. Kind regards, Nicia

Hi Richard, Thank you for your positive feedback! We are thrilled to hear of the great service you received from our customer experience team, I'll be sure to pass on your kind words! If you need anything else, please don't hesitate to reach out to us here: https://help.chronomics.com/contact-us and we'd be happy to help. Wishing you all the best. Kindest regards, Nicia