Chronomics

Hi Louise, Thank you for your feedback. I'm so sorry to hear of the issues you have had with your order. Our intentions are to always give the best customer experience and I'm deeply sorry to hear this hasn't been the case. I have sent you an email to gather more information regarding your order. If you could come back to me I would be very grateful. Thank you so much and I'll look forward to speaking with you soon. Best wishes, Nicia

Hi Cheryl, Thank you for your feedback. I'm so sorry to hear of the issues you had whilst trying to register. I'm really glad to hear that you managed to register okay in the end and that the instructions were clear for you. If you need anything else, please don't hesitate to reach out to a member of the team here: https://help.chronomics.com/contact-us and we'd be more than happy to help. Wishing you all the best. Kindest regards, Nicia

Hi Graham, Thank you for your feedback. We are delighted to hear of the great service our team has provided you with! If you ever need any further assistance, please don't hesitate to reach out. Have a lovely weekend! Best wishes, Nicia

Hi Andrew, Thank you for your feedback. I'm so sorry to hear about this, I can assure you I am here to help you. I have asked for more information regarding your order on an email, if you could come back to me with your details, I can get this looked into. Again, my deepest apologies for your experience and I'll look forward to hearing from you soon. Wishing you all the best. Kind regards, Deborah.

Hi Caroline, I can't thank you enough for taking the time to leave us some valuable feedback. We are delighted to hear of the great service you have received from us, please don't hesitate to contact us if you are in need. You can reach us here: https://help.chronomics.com/contact-us and a member of the team will happily help. We hope you have a wonderful week! Best wishes, Nicia

Hello Paul, Thank you for taking the time to leave your review. I'm terribly sorry for the trouble you had with registering your test online and the stress this must have caused I am glad the test did work and allowed you to eventually complete the registration of your test. However, should you need anything further please do get in touch. Feel free to quote 'FAO Albert' and I'll personally handle your query. The contact us form can be found here: https://help.chronomics.com/contact-us Again, I'm sorry you found the service unsatisfactory on this occasion. All the best, Albert

Hello George, Thankyou for taking the time to leave your review. I'm terribly sorry for the trouble you had with your Barcode and the long wait time to speak with an advisor. I trust the new barcode worked, enabling complete the registration of your test. However, should you need anything further please do get in touch. Feel free to quote 'FAO Ryan S' and I'll personally handle your query. The contact us form can be found here: https://help.chronomics.com/contact-us Again, I'm sorry you found the service unsatisfactory on this occasion. All the best, Ryan S

Hi Richard, Thank you for your lovely feedback. We are really glad to hear you got a quick response from our team. If you need anything else, please don't hesitate to contact us here: https://help.chronomics.com/contact-us and the team will happily help out. Thank you so much. We hope you have a great week ahead. Kindest regards, Nicia

Hi Christine, Thank you for your feedback. I'm so sorry to hear about this. I'd be more than happy to look into getting a replacement test sent, I've had a look on our systems for your contact and unfortunately, I couldn't find an email from you, so I have sent an email to you requesting your order information and I will get this looked into and give you an update later today. Again, my deepest apologies for any inconvenience caused with your order. Please get back to me when you can and I'll look forward to speaking with you soon. Thank you so much. Best wishes, Nicia

Hi Helen, Thank you so much for leaving us this wonderful feedback. I will certainly pass on your feedback to our customer experience team. If you need help with anything else, please don't hesitate to reach out to us here: https://help.chronomics.com/contact-us and a member of our team will happily assist. I hope you have a great week ahead. Thank you so much! Kindest regards, Nicia

Hi Laura, Thank you for your feedback. I'm really sorry to hear you have had a negative experience with our company. I can assure you, I am going to do my best to take all the appropriate steps to make this right. I have sent you an email in order to gain more information on your order. If you could come back to me when you can, I can get this looked into as soon as possible. I'll look forward to hearing from you soon. Thank you so much. Best wishes, Nicia

Hi Mr Hall, Thank you for your feedback. I'm so sorry to hear of any issues you had when uploading your photo. Please be assured we take customer satisfaction seriously and are committed to improving our service using your valuable feedback. I have sent you an email in order to gain more information on what has happened, if you are still in need of assistance with your test, I'd be more than happy to help. I'll look forward to hearing from you soon and I hope you have a wonderful day. Wishing you all the best, Nicia

Hi Linda, Thank you for your lovely feedback. We are delighted to hear of the great service you have received from our customer experience team and I will certainly pass on the kind words to the team. If you need anything else, please don't hesitate to get in touch! We hope you have a wonderful cruise! Wishing you all the best. Kind regards, Nicia

Hi Steven, Thank you for your feedback. I'm terribly sorry to hear of any issues you encountered with your test. We take all feedback very seriously and we will do our best to make any ongoing issues right and resolve them as quickly as possible. I have requested more information regarding your order and experience. If there is anything I can help you with please do let me know by replying to my email. I can't thank you enough for taking the time out to leave this feedback for us and I'll look forward to speaking with you soon. I will certainly pass this on to the relevant department so we can improve our services for the future. Wishing you all the best. Kindest regards, Nicia Service Specialist Lead.

Hi Vera, Thank you for your feedback. I'm so sorry to hear your order wasn't cancelled in time. I'd be more than happy to look into this for you today, I have requested more information regarding your experience and order with us, if you could please come back to me I'd be very grateful. I will look out for your contact and I'll look forward to speaking with you soon. I can assure you, I will do everything I can to make this right. Thank you so much. Best wishes, Nicia