Cicinia offers a complete assortment of bridesmaid dresses, accessories, and personalized gifts for the bride, all reasonably priced. Make your wedding more memorable with gorgeous, trendy and high-quality gowns.
Refund & returns policy a scam. DO NOT USE THIS ONLINE COMPANY UNLESS YOU ARE 100% SURE OF SIZES!! They assure you that they will refund 90% of your money, however, I have just been offered 25%!! I will be reporting to ombudsman/ consumer rights. Appalling service.
Cicinia 回复2025-08-26
Dear Customer
Thank you for your feedback. We sincerely apologize for any confusion regarding our refund process. We would like to clarify that it is never our intention to refuse returns or the 90% refund as stated in our policy.
In some cases, we first offer a partial refund while allowing the customer to keep the item, as many find this a convenient alternative to returning the product. However, we fully respect your preference for a return and refund.
If you would still like to proceed with the return, please kindly provide us with your order number. We will immediately send you the return address and further instructions. Upon receipt of the returned item, we will process your 90% refund without delay.
We value your satisfaction and are committed to resolving this matter for you.
Best regards,
Return policy not honored despite poor quality issue
I purchased dresses for use as bridemaid dresses and they were unwearable. The heavily molded, very large cups (much larger that than then listed measurements) are sewn into the waist band. I requested a return and refund, and was met by several emails denying that request. The company also repeatedly asked me to take a small percentage refund and resell the dresses locally - again, they are unwearable by someone with a human female anatomy. This company is borderline a scam, and certainly does not produce quality clothing or treat its customers well. Unfortunately, I have been left with little choice but to go through the credit card dispute process instead.
Cicinia 回复2025-08-13
Dear customer,
Thank you for your feedback.
We are sorry to hear that you were not satisfied with your shopping experience with us. Could you please provide the order number, or with a screenshot contact our after-sales customers, we will upgrade your after-sales service.Our mail:[email protected].
Thank you for your cooperation in advance. Looking forward to serving you better next time!
Dress wasn’t the size as advertised and could not get an address to return it
Cicinia 回复2025-08-06
Hello，
Sorry for the inconvenience with your order.The size of the standard is fixed. We are sorry to hear that you were not satisfied with your shopping experience with us. We are willing to provide you with a better solution. , if you need to return or exchange can contact our mailbox.mail:[email protected].
Thank you for your cooperation in advance. Looking forward to serving you better next time!
We bought two bridesmaid dresses based on their measurements. The dresses we received were labelled as the ordered sizes but the measurements were much larger than those listed in the site's size chart. The quality was also quite poor and the chest was heavily padded and oddly mishapenned. I attempted to return through their customer service who refused the return, despite their own stated return policy. After explaining that it was indeed an issue of quality, the customer service agent offered me a 25% refund and told me to sell the dresses locally. I unfortunately ended up having to do a dispute with my credit card company. This company is at least scam-like - you will get a dress but the quality will be poor and the customer service will lie and bamboozle you even when faced with the quote from their own return policy.
Update 7/30. After the companies reply I reached out again and was once again refused the stated return policy. She asked me to accept a 45% refund and sell the dresses locally (which are so poorly made they are unwearable). The policy per the website states total refund in issues of quality and, even if the issue weren't with the dress, "For issues (e.g. fit issue, don't like the upper body effect, event canceled, etc.) that are not caused by us, the buyer should bear forth and return shipping cost. We offer a 90% refund for standard-size dresses. We will take a 10% restocking fee since all dresses are made-to-order." THEY WILL NOT HONOR THEIR OWN POLICY and at every contact have been cagey about the return and refused to offer me an appropriate refund.
Cicinia 回复2025-07-29
Dear Customer
Thank you for bringing this matter to our attention. We sincerely apologize for the disappointment caused by the sizing discrepancies and quality issues with your bridesmaid dresses.
All sizes are quality tested by us before being sent out. The sizes are marked with a dummy model for fitting, so there are no sizes that are not the same as the website.
And we never force to keep the items without returning them. If you insist on returning them, you can contact our customer service. We'll send the address information.
We deeply regret the inconvenience and appreciate your patience as we resolve this. Your feedback helps us improve.
Best regards,
Customer Support Manager
Cicinia
Update：
Could you please contact when you provide your email address or order information, so that we can better solve for you. （Because the comment is posted anonymously）Usually considering the distance and return postage, many customers are happy to keep the refund. When we don't know the details, we make it a priority to ask the customer. If we don't know your information, it is difficult for us to locate which order is yours. Looking forward to hearing from you.
Asked about delivery time before I ordered was guaranteed if o paid for special postage it would arrive in time for prom but wasn’t even sent from them until day before it was needed from china to England took over a month then they didn’t want to refund after numerous emails I got half back even though I had had to buy another dress already
Cicinia 回复2025-07-14
Dear customer,
We sincerely apologize for the delay and the stress this caused, especially for such an important event as prom. We understand how disappointing this must have been, and we truly regret that we fell short of your expectations.
Regarding the refund, we aim to be fair—our standard policy offers full refunds for undelivered items, but we also try to accommodate partial refunds when customers choose to keep delayed items. However, we recognize that this wasn’t sufficiently resolved for you, and we’d like to make it right.
We’ve also taken steps to prevent similar issues in the future, including:
Improved logistics tracking to avoid last-minute delays.
Clearer communication if delays arise.
Revised refund policy for time-sensitive orders.
We value your feedback and hope you’ll give us another chance to serve you better. If there’s anything else we can do, please don’t hesitate to reach out.
Gorgeous dress. My daughter looked fantastic in her dress on her prom. Customer Service was great, they respond swiftly when I contacted them and the dress was delivered on time. I would recommend them.
Ordered a dress for a wedding for my granddaughter who is basically size 10 on the top and size 14 on the bottom so I have a lot of trouble getting a dress to fit. I sent all measurements to Cicinia and received a beautiful, perfectly fitting ball gown within a week. Fits perfect and looks stunning. The price is amazing and I've told all my friends about them. Certainly be using them again.
Do not try to return anything to Cicinia - it's a scam
Returning dresses/getting a refund from Cicinia is a nightmare. Do not trust their policy as it is clearly a scam. I ordered a bridesmaid dress in two different sizes and was going to send one back - according to their policy this would mean getting a 90% refund and I'd have to pay for the returns, which I was willing to do. However, when I emailed the website to arrange the return, they offered a 25% refund and for me to keep both dresses. They also mentioned how I would need to pay to ship it back to China, even though they shipped from the UK! I refused this and was then offered a 55% refund and to keep both dresses, which I've begrudgingly done, as I will then sell the other dress elsewhere to get some money back. Clearly a scam!
Cicinia 回复2025-07-04
Dear customer,
We sincerely appreciate your feedback and apologize for any confusion or frustration caused during the return process. We want to clarify our policy and address your concerns transparently.
Our standard return policy does offer a 90% refund for items returned in unworn, original condition (with tags and packaging), with the customer covering return shipping. However, because our warehouse is located in China (complete logistics can be checked via the website), international returns can incur high shipping costs and delays. To provide a more convenient alternative, we sometimes offer partial refunds for customers who prefer to keep the items—this avoids return logistics and helps you recoup some cost without the hassle of shipping.
In your case, we initially proposed a refund as an option to keep both dresses, but after further discussion, we increased this to 55% to better accommodate your situation. We never intended for this to feel misleading, and we regret that our communication didn’t make this clearer.
We’ve taken your feedback seriously and will review our policy explanations to ensure future customers have a smoother experience. If there’s anything further we can do to resolve this for you, please don’t hesitate to reach out.
Thank you for giving us the opportunity to improve.
DO NOT BUY FROM CICINIA. RETURNS POLICY IS A SCAM!
The dresses are good quality. But that is where the positive notes start and end. This company are con artists! First you have to pay nearly £50 for delivery and then they scam you with the returns. Their return policy says 90% refund as long as you return in 14days. But what they fail to mention is that you have to ship them to China so will pay easily £100 shipping to get them back to them and that it will take longer than 14 days so will be outside of their returns policy. Even though they did not send the dresses from China originally! This is a professional con as backs you into a corner of keeping the dresses to avoid the shipping costs (which they even try to advice you to do when you email asking to return dresses!) so that their sales look better! Not to mention that their original returns policy of 90% is illegal anyways as it goes against UK consumer law that states a UK consumer has the right to a100% refund including original standard delivery costs. Even if you tell them this multiple times in email they will continue to refuse to comply. I am having to raise a payment dispute with my credit card company and have a filed a complaint to Citizens Advice Ombudsmen who are looking into this company's fraudulent and illegal trading. Do not use this company! Report them to trading standards and get them shut down!
Cicinia 回复2025-06-18
Dear customer,
Thank you for your feedback.
We are sorry to hear that you were not satisfied with your shopping experience with us. However, we need to state one thing: our policy is to require 15 days to contact the after-sales, not the processing time of the whole incident. Once the after-sales process is underway, no matter how long it takes for the returned parcel to arrive, it is still within our service scope. And with the tracking number, you can see the whole shipping process. We ship from our warehouse in China. And as for trial orders, we have mentioned in our policy that all dresses are made to order, not stock. All we also suggest in policy that buy the one you like the most before deciding whether you want to buy other styles, you choose to buy one time, all we will follow the return policy.
Thank you for your cooperation in advance. Looking forward to serving you better next time!
Dear customer,
Thank you for your feedback.
We are sorry to hear that you were not satisfied with your shopping experience with us. We note that we have refunded you, if you need a better resolution you can contact us at:[email protected].
Thank you for your cooperation in advance. Looking forward to serving you better next time!
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