Cicinia offers a complete assortment of bridesmaid dresses, accessories, and personalized gifts for the bride, all reasonably priced. Make your wedding more memorable with gorgeous, trendy and high-quality gowns.
以上内容由商家自行提供，未经平台核实。Cicinia（cicinia.co.uk）在 OK.one 的综合评分为 3.4 分（满分 5 分），基于本站收录的 416 条用户评价，属于购物与时尚分类，口碑一般。评价两极分化：59% 给出 4 星及以上，同时 30% 打了 1 星；商家回复了 60% 的差评；近 12 个月新增 17 条。数据最后更新于 2026-10-24。
Beautiful design and colour. Unfortunately the four year old’s dress side seam split the first time she tried it on. The fit was fine it was the stitching that came apart so I had to repair it before the wedding. In fairness I didn’t contact them because I didn’t believe they would be able to do anything about it in time.
I still haven’t received this and it’s for a wedding this Saturday I’m very disappointed and require a refund please
The return policy is not good. The quality was poor for £145. Try to return offered £30 !!!!!! Finally got £80. Don't buy.
Dear customer, Thank you for your feedback. We are sorry to hear that you were not satisfied with your shopping experience with us. We checked the email and we have two options for you, refund or return. And you offered £ 80 for a refund, so we refunded it for you. If you insist on returning the goods we also mentioned in the email we will send you the address. We're sorry it didn't satisfy you Thank you for your cooperation in advance. Looking forward to serving you better next time!
I ordered my bridesmaid and maid of honour dresses using the custom sizes and can’t fault Cicinia. They double checked my measurements to ensure they were correct before starting to make the dresses kept me up to date throughout the process and arrived promptly. The colour, material and finish in the dresses is gorgeous great value for money I would order again and recommend them to others.
I really like the dress, my daughter said it was very good on me and worth the price.
Customer service was brilliant and the dress is such good quality and exactly as it looks in the photos!
Dear Cicinia Customer Service, I am writing again regarding my unresolved refund request. I have checked all my email folders, including spam, and can confirm that I have not received any reply or resolution to date. I’ve also noticed that in response to complaints on various platforms, your follow-up often states that you have replied or resolved the matter. In my case, this is simply not true — I have not received any communication or refund. I am not trying to be difficult; I just want this matter resolved fairly and promptly. Once this issue is fully resolved, I will be happy to update my Trustpilot review accordingly to reflect the outcome. Please respond with a clear resolution as soon as possible. Despite carefully following the size chart and taking precise measurements, the dress arrived far too long and much too big. I was devastated and emailed the company immediately upon receiving it—but weeks have passed with no response or acknowledgement. They had no issue taking payment before delivery, yet have shown no accountability since. In the end, the dress was never worn. We had to turn to a local bridal shop, which the bride now wishes she had chosen from the beginning. Their service was professional, and the dress fit perfectly. I am still waiting for a full refund, though I’m not hopeful given their continued refusal to respond to my emails.
Dear customer, Thank you for your feedback. We are sorry to hear that you were not satisfied with your shopping experience with us. We replied to your email on April 26th, could you please check to see if it might be in spam. If you need more assistance, please contact us by:[email protected]. Thank you for your cooperation in advance. Looking forward to serving you better next time!
The item I purchased was lovely, the fabric and style were spot on, however two pieces of the three part suit were too big. I asked for a return address and a refund but was offered a percentage reduction of the cost of the outfit and an offer to keep it and have alterations done locally. After some negotiations I realised I had no choice. I am out if pocket by around £60, I have a suit that I can’t find a seamstress to alter. I will donate it to charity a learn a valuable lesson about on line clothes shopping.
After receiving my order the returns policy changed and I wasn’t able to get the full amount back without a lot of hassle. I had to accept £50 refund despite spending about £160. Not happy about it at all.
Dear customer, Thank you for your feedback. We are sorry to hear that you were not satisfied with your shopping experience with us. We are willing to provide you with a better solution. And we have contacted you by mail:[email protected]. Thank you for your cooperation in advance. Looking forward to serving you better next time!
Happy with the dress which was made to measure and delivery was very good.
Hassle to return. Not worth it. Will not buy from this company again.
Dear customer, Thank you for your feedback. We are sorry to hear that you were not satisfied with your shopping experience with us. We are willing to provide you with a better solution. And we have contacted you by mail:[email protected]. Thank you for your cooperation in advance. Looking forward to serving you better next time!
It’s great quality I will buy other one
Disappointing. The ‘shawl’ was not the same as in the picture - it was narrower and shorter, like a scarf rather than a shawl. Taking into account the postage, it was rather expensive for what it was. Not good value for money.
Dear customer, Thank you for your feedback. We are sorry to hear that you were not satisfied with your shopping experience with us. We are willing to provide you with a better solution. And we have contacted you by mail:[email protected]. Thank you for your cooperation in advance. Looking forward to serving you better next time!
Cheap quality clothing and shockingly bad service. Their returns policy is not fit for purpose. Take my advice and order elsewhere.
Dear customer, Thank you for your feedback. We are sorry to hear that you were not satisfied with your shopping experience with us. All our chiffon fabrics are uniform and have professional quality inspectors to take care of them. If there is any fabric broken please provide pictures to our after-sales department. Thank you for your cooperation in advance. Looking forward to serving you better next time!
My outfit wasn’t for me. Returned but only got back £60 of my total outlay of £120 However I put it on Vinted and sold for £39
Very poor service. Paid £36 for expedited delivery but still waited 10 days for the dresses to arrive. When I contacted the company to complain, all I got in return was a sentence full of grammatical errors, saying items would be delivered soon. No apology or offer of recompense. Unable to return any products due to the ridiculous returns policy, which doesn’t allow returns if you buy different sizes of the same product. I bought 4 bridesmaid dresses for my daughter, 2 styles and 2 sizes in each style. We kept one dress and wanted to return the others. This cannot be done. Neither can items be returned if you change your mind, so if you purchase an item and it doesn’t suit you, you cannot return it. Even if the company agrees to a return, they charge return postage plus they deduct an additional 10% of the purchase cost. A total rip off. I am now left with three dresses that I cannot return, having spent over £200.00 at Cicinia. I will never use this website again.
Customer service was amazing. They listened to what I wanted and met my requirements. Well done
I paid £109 for a Floral Chiffon Mother of the Bride Dress Pant Suit. The quality wasn't great, the chiffon jacket crackled with static electricity and clung to everything. The vest and trousers are lined with cotton. Whilst the top and jacket fitted ok, the lined trousers were too tight in the leg, so no good to me. I requested a return within the stated time frame, knowing there was a 10% restocking fee and I was responsible for return postage, which would be around £17 tracked and signed through the Post Office, 5-7 day delivery. I received a reply offering me £30 and to keep the suit. When I complained that this was not in line with their return policy, this was upped to 55% or £59.95, which I also rejected. It is clear that they don't want the goods back, nor to honour their stated return policy. I received a further offer of 60% or £65.40 to NOT return the suit. My son's wedding is looming and, quite frankly, I could do without the stress, so I accepted, reluctantly! I do not recommend this company. If you buy 2 sizes or colours and expect to return one for a 90% refund, don't bother. You will be stuck with the outfit and out of pocket. The exact same designs can be found on Amazon for half the price, with free returns on some colours. Wish I'd realised sooner! This is their policy from their own website:- "Cicinia will offer you a 90% refund if there is no quality problem but you are not satisfied with the product or you change your mind. We will take a 10% restocking fee, which will automatically be deducted from your refund. Please notice we still charge the shipping fee and rush fee (if there is) under this circumstance even if your order is free shipping order."
Dear customer, Thank you for your feedback. We are sorry to hear that you were not satisfied with your shopping experience with us. Chiffon fabric has static electricity is a very common phenomenon, you can wash by water to solve this problem. The size, because it's a stander size, may not fit everyone perfectly. Our return policy is stated on our website. Thank you for your cooperation in advance. Looking forward to serving you better next time!
Both of the outfits did not fit, which is not a problem. This happens sometimes. The problem was when I wanted to return them for a refund. I had to answer multiple emails and threats. I was forced to send pictures of myself in the outfits. It was humiliating. I realize there might be a restocking fee, but Cicinia refused to return the rest of my money. They kept making low offers. Just awful. I will NEVER order from this company again. I will also let all of my friends and family know that this company CANNOT be trusted.
Dear customer, Thank you for your feedback. We are sorry to hear that you were not satisfied with your shopping experience with us. According to the website policy, returns need to include a picture of the item with the label removed, or you can tell us exactly where it doesn't fit, and our tailors will provide better suggestions. Thank you for your cooperation in advance. Looking forward to serving you better next time!
The company is a scam. The outfit cost me £121 and it was cheap material and very poorly made. When I said I wanted my money back I was only offered £30 and told to keep the outfit. It is not wearable and I threw it in the bin. I will tell everyone I know NOT TO BUY FROM Cicinia and I NEVER will.
Dear customer, Thank you for your feedback. We are sorry to hear that you were not satisfied with your shopping experience with us. We are willing to provide you with a better solution. And we have contacted you by mail:[email protected]. Thank you for your cooperation in advance. Looking forward to serving you better next time!
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