After working with them for 4 years, I had enough.
Most of the product they list are not in stock, so if you happen to list one of them to your store and a customer orders it you are screwed.
They take a long time to even inform you that (they even generate a tracking number for a product they can't send) so you believe they are just taking their time to source and inspect the quality (which they don't because many packages came significantly different) but no, they can not send it and offer you a replacement item so they can wash their hands and put the blame to you when a customer asks for a refund. NEVER ACCEPT REPLACEMENT ITEMS. Customers want the product they saw and paid for and almost never will accept a replacement item.
You could also do the work of asking your agent if the product is in stock before ordering but that negates the entire point of using their platform, at that point just contact your seller on Aliexpress which offers better shipping times and better buyer protection + free returns (you can't return an item to CJ).
When I started scaling I simply just stopped using them, it's too risky to even consider them as an option because they get the cheapest possible item and never really inspect them (just two times I was contacted for quality issues) and when they don't have the item they may even lie to you saying the manufacturer is producing the thing (just to make you wait two weeks) to tell you later that the item is not on stock and can not be sent, with a different cheaper product as a replacement.
Just look at the mountain of fake 5-star reviews, all of them thanking some random agent from possible fake accounts.
Just avoid, their shipping times are not even that good, it's the same as aliexpress (7-15 days) but they also take an extra week processing the order so in average every product ordered from CJ will get to your customer after 15-30 days. You can't have a serious business with them.
CJDropshipping 回复2025-11-07
We are extremely sorry for the unhappy experience and we take this seriously! Could you please tell us your CJ ID and the order number? This is our contact way: [email protected]. Our agent team will double-check with the agent and will try our best to help you solve the problem.
Overall, your system works well from purchase to shipping, but the service quality has dropped. The chat often shows “online” but goes unanswered, and it closes automatically after a few minutes. I’ve been using this platform for over a year, and I’m really disappointed with the declining support. Please look into this issue.
CJDropshipping 回复2025-11-05
We are extremely sorry for the unhappy experience and we take this seriously! Our agent team will double-check with the agent and will try our best to help you solve the problem.
The worst customer service I have seen…The worst customer service I have seen
The worst customer service I have seen ,You recieve a product that not as described and 0 quality , once you decide to contact support to find a soloutions , the next day will just simply block your account , this is what happned to me with this company ,
CJDropshipping 回复2025-10-22
We are extremely sorry for the unhappy experience and we take this seriously! Could you please tell us your CJ ID and the order number? This is our contact way: [email protected]. Our agent team will double-check with the agent and will try our best to help you solve the problem.
Attention : CJDropshipping réclame des frais après paiement
Warning: CJDropshipping Charges Extra Fees After Payment
I placed an order for a client on October 14, which I paid immediately. Everything seemed normal at first — I quickly received the tracking number, which indicated that the order was being processed.
But almost a week later, I received an email informing me that the order still hasn’t been shipped, because I have to pay an additional price difference of $7.05. Without this extra payment, the product simply won’t be sent.
(Order: DP2510141708100981000)
This is not the first time this has happened with CJ. I’ve already reported this issue to their customer service, who admitted that such practices were not normal and that they would change their policy.
Result: nothing has changed.
I honestly feel that this has become a regular practice with them. They don’t care if your order is delayed or if your business is affected. Their only concern seems to be increasing their revenue, even if it means charging extra fees after an order has already been confirmed.
Another important point: their product prices are often much higher compared to other suppliers (such as AliExpress). So I strongly advise you to always compare before buying, otherwise you might be unpleasantly surprised.
J’ai passé une commande pour un client le 14 octobre, que j’ai immédiatement payée. Tout semblait normal au départ : j’ai reçu le numéro de suivi rapidement, ce qui indiquait que la commande allait être traitée.
Mais près d’une semaine plus tard, je reçois un e-mail m’informant que la commande n’est toujours pas expédiée, car je dois payer une différence de prix de 7,05 $. Sans ce paiement supplémentaire, le produit ne sera tout simplement pas envoyé.
(Commande : DP2510141708100981000)
Ce n’est pas la première fois que cela m’arrive avec CJ. J’ai déjà signalé ce problème au service client, qui m’avait confirmé que ce genre de pratique n’était pas normal et qu’ils allaient changer leur politique.
Résultat : rien n’a changé.
J’ai vraiment l’impression que c’est devenu une habitude chez eux. Ils se moquent que les commandes prennent du retard ou que votre activité soit impactée. Leur seule priorité semble être d’augmenter leur chiffre d’affaires, même si cela signifie réclamer de l’argent après la validation d’une commande.
Autre point important : les prix des produits sont souvent beaucoup plus élevés que chez d’autres fournisseurs (comme AliExpress). Je vous conseille donc de toujours comparer avant d’acheter, au risque d’être désagréablement surpris.
CJDropshipping 回复2025-10-22
We are extremely sorry for the unhappy experience and we take this seriously! Our agent team will double-check with the agent and will try our best to help you solve the problem.
They are total scam. A sure shot way to take your business down the drain. They use aliexpress/taobao for fulfillment and have no responsible agents/teams unless do you 10000/month. They use aliexpress shipping/tracking with month long delivery times with 40% failed delivery
CJDropshipping 回复2025-10-17
We are extremely sorry for the unhappy experience and we take this seriously! Could you please tell us your CJ ID and the order number? This is our contact way: [email protected]. Our agent team will double-check with the agent and will try our best to help you solve the problem.
working very slowly. My internet connection is completely fine
I’ve been using CJDropshipping for a while, but recently the platform has been working very slowly. My internet connection is completely fine, so it seems like the issue is on CJ’s side. It makes browsing products, checking orders, and managing my store quite frustrating and time-consuming. I really hope they improve the speed and performance soon because the service itself is useful, but the slow loading ruins the experience.
CJDropshipping 回复2025-09-26
We are extremely sorry for the unhappy experience and we take this seriously! Our agent team will double-check with the agent and will try our best to help you solve the problem.
The worst drop-shipping company . Avoid. I regret it so much working with them. They are not able to deliver anything to your clients. Always huge problems with them with every order. Huge problems and a lot of money lost because they are a competency mess.Avoid choose another one before start working listing your Shopify.
CJDropshipping 回复2025-09-25
We are extremely sorry for the unhappy experience, and we take this seriously! Could you please tell us your CJ ID and the order number? This is our contact way: [email protected]. Our agent team will double-check with the agent and will try our best to help you solve the problem.
I ordered a white & green striped shirt dress for a customer but very last minute after 5 days, they told me they have a totally different product instead. And on their website it states that they have more than 120000 in stock, another lie . I only found out when I asked about my order the last minute.Very unprofessional and disappointing service. I wish I can post the pictures of what I ordered vs what I got totally different…. SMH
CJDropshipping 回复2025-09-16
We are extremely sorry for the unhappy experience and we take this seriously! Could you please tell us your CJ ID and the order number? This is our contact way: [email protected]. Our agent team will double-check with the agent and will try our best to help you solve the problem.
Very good products, very very very expensive shipping, products may cos you more than your competitors selling price.
CJDropshipping 回复2025-08-28
We are extremely sorry for the unhappy experience and we take this seriously! Could you please tell us your CJ ID and the order number? This is our contact way: [email protected]. Our agent team will double-check with the agent and will try our best to help you solve the problem.
Very supportive very humble & grateful experienced
CJDropshipping 回复2025-08-28
We are extremely sorry for the unhappy experience and we take this seriously! Could you please tell us your CJ ID and the order number? This is our contact way: [email protected]. Our agent team will double-check with the agent and will try our best to help you solve the problem.
I am staying away from them. I have previously given them a higher review but that’s because I was only a couple of weeks in and they would ask you to give them a good review in the midst of them helping you. After the review everything changed, my orders will be pending for a week with no update whatsoever and TikTok will automatically cancel the order. Even though I would tell them the orders have been cancelled by TikTok therefore it should be cancelled immediately on their side, but no they will send it out anyway and tell you there’s nothing they can do since it’s shipped even though the order was pending when I informed them. And you get no refund.
I’ve lost money with CJdropshipping, orders will take two weeks before they are shipped. I have orders from the 1/08 that are only being processed now.
I’m very disappointed in their services although I like the variety of their products but having to wake up at 3 in the morning to interact with customer service with no help.
But they’re not worth the stress and the headaches.
CJDropshipping 回复2025-08-18
We are extremely sorry for the unhappy experience and we take this seriously! Our agent team will double-check with the agent and will try our best to help you solve the problem.
Déplorable !
J’ai collaboré avec CJ Dropshipping pour une commande professionnelle. Après avoir réglé l’intégralité de la facture, j’ai reçu deux demandes de paiement complémentaires, sous des prétextes variables : d’abord une « différence de prix », puis un « ajustement de poids et de dimensions » .
Le service client a reconnu que ces frais n’étaient pas normaux et m’a promis un geste commercial. Pourtant, le jour même, un nouveau supplément m’a été réclamé pour la même commande. Autrement dit : promesse d’un geste d’un côté, demande de paiement de l’autre. Incohérent et irrespectueux.
Ce qui est le plus frappant, c’est que CJ Dropshipping refuse catégoriquement de rogner sur ses propres marges, mais accepte volontiers que ce soit le client qui sacrifie les siennes. Le service client a même eu le toupet de me proposer, en guise de "geste commercial", un bon de 3 $ valable uniquement si je dépensais à nouveau 10 $ minimum sur le site. Une "offre" insultante, que j'ai refusé.
C’est à Cj d’assumer ses erreurs tarifaires, pas au client de payer à répétition une commande déjà soldée.
Trop d’incertitudes, de frais imprévus, de pratiques opaques et CJ Dropshipping vous fait perdre vos marges, votre temps, votre crédibilité auprès de vos propres clients due au retard des commandes. En effet cette commande a été passé le 21 juillet, nous sommes le 5 aout, la commande vient tout juste de quitter leur entrepôt!
Deplorable!
I worked with CJ Dropshipping on a professional order. After fully settling the invoice, I received two additional payment requests, each with a different excuse: first a “price difference,” then a “weight and size adjustment.”
Customer service admitted that these charges were not normal and promised a commercial gesture. Yet, on the very same day, I was asked to pay another fee for the same order. In other words: a promise of goodwill on one side, a new invoice on the other. Incoherent and disrespectful.
What’s most striking is that CJ Dropshipping flatly refuses to cut into their own margins, yet has no issue letting the customer sacrifice theirs. Customer service even had the audacity to offer me, as a “gesture,” a $3 coupon valid only if I spent another $10 on their site. An insulting “offer” — which I obviously refused.
It is CJ's responsibility to absorb their own pricing mistakes, not the customer’s to repeatedly pay for an order that has already been settled.
Too many uncertainties, hidden costs, and opaque practices. CJ Dropshipping will cost you your margins, your time, and your credibility with your own clients, especially due to shipping delays. This order, for example, was placed on July 21st, and as of August 5th, it just left their warehouse!
CJDropshipping 回复2025-08-11
We are extremely sorry for the unhappy experience and we take this seriously! Our agent team will double-check with the agent and will try our best to help you solve the problem.
worst company I ever worked with
don't come any near it
CJDropshipping 回复2025-07-17
We are extremely sorry for the unhappy experience, and we take this seriously! Could you please tell us your CJ ID and the order number? This is our contact way: [email protected]. Our agent team will double-check with the agent and will try our best to help you solve the problem.
This company is one of the worst companies I have dealt with. When you place an order, you must wait 1 to 3 days for them to process the order. I waited 7 days and they did not process the order. When I contact them, they say, “We will see,” and they do not solve any problems. If you want to destroy your business, deal with them.
CJDropshipping 回复2025-07-14
We are extremely sorry for the unhappy experience and we take this seriously! Could you please tell us your CJ ID and the order number? This is our contact way: [email protected]. Our agent team will double-check with the agent and will try our best to help you solve the problem.
: 🚨 DO NOT EVER USE THIS COMPANY — WORST EXPERIENCE OF MY ENTIRE ENTREPRENEURIAL LIFE 🚨
I’ve already deleted 10 one-star reviews hoping this company would redeem themselves — maybe show the slightest sign of professionalism. But after everything that’s happened, I’m convinced: CJ Dropshipping is the single worst, most incompetent, dishonest, and disastrously disorganized company I have ever worked with.
If you value your money, your time, your sanity — and most importantly, your customers — you will RUN FAR AWAY from this platform.
Let me give you a little taste of what it’s like to work with them:
$10,000 in orders that went absolutely nowhere.
I’ve waited since May 28 for orders that still haven’t shipped. We’re talking well over a month, with not even the courtesy of a realistic update. This company will quite literally take your money, promise the world, and then vanish into thin air.
They pretend products are in stock that aren’t.
Their site will show stock. You’ll place orders. They’ll take your money. Then only later — after your customers are already furious — will they casually tell you it’s out of stock. Their entire inventory system is an outright joke. They’ll even tell you “it’s okay to keep selling,” while they secretly know they have nothing to ship.
Agents like Elem? Completely vanished.
They were once quick to promise updates, investigations, solutions — then they stop replying altogether. The company will close your tickets with no resolution, no apology, no explanation. Imagine trying to grow your brand with thousands of dollars locked up, customers waiting, and your supplier simply ignoring you.
Chaotic “support” that leads absolutely nowhere.
Their live chat is either painfully slow or unresponsive. They’ll copy-paste generic nonsense about “checking with the warehouse” for days, weeks, then just stop talking to you. No accountability. No tracking down orders. No ownership.
Blatant deception.
They flood this platform with suspicious positive reviews on the SAME DAY when they get negative ones, desperately trying to drown out honest voices. I’ve seen it repeatedly — whenever I post a bad review, magically 10 glowing 5-star reviews pop up within hours. It’s laughably transparent.
They will completely destroy your business reputation.
Because of CJ, I’ve had to send countless apologies to customers, refund orders, and take hits on my brand credibility. My hard-earned customers think I’m running some backyard scam — all thanks to the negligence and empty promises from CJ Dropshipping.
I truly wish there was an option for zero stars — even negative stars.
This is not just a bad supplier. This is a black hole that will suck your time, money, trust, and peace of mind, leaving you with furious customers and a collapsing business.
I don’t even want to imagine how many other small brands like mine have been torched because of these people.
AVOID AT ALL COSTS.
If you care at all about your brand, your mental health, or your wallet — find literally ANY other supplier. I’ve never felt so cheated, lied to, and abandoned by a company that claims to “support e-commerce businesses.”
I’ll keep speaking up. I’ll keep warning people. Because no one deserves to watch their brand dreams implode the way CJ Dropshipping made mine.
CJDropshipping 回复2025-07-09
We are extremely sorry for the unhappy experience and we take this seriously! Our agent team will double-check with the agent and will try our best to help you solve the problem.
⭐ 1/5 Stars - CRIMINAL BEHAVIOR & FAKE REVIEWS
WARNING: This company engages in BLACKMAIL and has FAKE reviews
I'm writing this detailed review to warn other entrepreneurs about CJDropshipping's illegal business practices and manipulated review system.
🚨 WHAT HAPPENED TO ME: BLACKMAIL & EXTORTION
After depositing money into CJDropshipping's wallet, I experienced terrible service and requested a refund. Instead of processing it normally, they DEMANDED I DELETE MY HONEST REVIEW in exchange for my money back.
Their exact threat: "If you don't delete the bad review, they won't be able to handle it for you."
This is BLACKMAIL - threatening to withhold money unless I remove honest feedback. This is:
✅ Illegal in Netherlands (where I'm located)
✅ Illegal in United States (FTC violations)
✅ Illegal in China (their home country)
✅ Illegal internationally (extortion/coercion)
I have full documentation of their threats and have reported this to authorities in multiple countries.
🔍 THEIR FAKE REVIEW PROBLEM IS ALREADY CONFIRMED
FACT: Sitejabber has OFFICIALLY FLAGGED CJDropshipping for "suspicious review activity" stating: "Many of the reviews look fake and are currently being investigated or have been removed."
This isn't speculation - it's confirmed by another major review platform.
📊 LOGICAL ANALYSIS: Why 13,000+ Reviews Here Are IMPOSSIBLE
Let me break down why their Trustpilot rating is mathematically impossible:
The Numbers Don't Add Up:
Timeline Problem: CJDropshipping was founded in 2015. To get 13,000+ reviews in ~9 years means 1,444 reviews per year, or 4 reviews EVERY SINGLE DAY including weekends.
Industry Reality: Most dropshipping suppliers get maybe 50-100 legitimate reviews per year. Even giant companies like Amazon struggle to maintain consistent positive review rates.
Review Pattern: Look at the reviews yourself:
All praise the same "agents" (Lene, Ken, April, etc.)
Identical language patterns
Suspiciously similar structure
No specific technical complaints
No detailed operational issues
Service Quality: Read negative reviews on other platforms (Sitejabber, Capterra, Shopify App Store). Common complaints include:
Orders taking 20+ days to process
Items never shipped
Incomplete orders
Terrible customer service
Money hard to get back
How can a company with these systemic issues have 13,000+ glowing reviews?
ANSWER: They can't. The reviews are artificially inflated.
⚠️ RED FLAGS YOU SHOULD KNOW
Current FTC Investigation Territory:
The US Federal Trade Commission BANNED fake reviews in October 2024
Companies can now face civil penalties for buying/selling fake reviews
CJDropshipping's blackmail tactics violate these new regulations
Their Desperate Tactics:
Threatening customers to remove honest reviews
Using intimidation to protect their fake rating
Refusing refunds unless reviews are deleted
Operating what amounts to a review extortion scheme.
💡 BETTER ALTERNATIVES - SAVE MONEY & AVOID HEADACHES
DON'T USE CJDROPSHIPPING. Here are better options:
1. Direct From Source: 1688.com (Alibaba)
Same suppliers CJDropshipping uses
30-50% cheaper prices (no middleman markup)
Direct communication with manufacturers
Better quality control
No fake review manipulation
2. Other Dropshipping Platforms:
Spocket (EU/US suppliers, faster shipping)
Oberlo (transparent, reliable)
Modalyst (verified suppliers)
AutoDS (better automation)
3. Why 1688 is Superior:
CJDropshipping sources from 1688 then marks up 200-300%
You get same products, half the price
No intermediary taking cuts
Direct relationship with manufacturers
Real reviews from actual buyers
🎯 HOW TO PROTECT YOURSELF
Check multiple review platforms - don't trust just one site
Look for review manipulation flags (like Sitejabber's warning)
Test with small orders first
Use payment methods with buyer protection
Document all communications
Research suppliers directly on 1688.com
📢 FINAL WARNING
CJDropshipping is:
❌ Engaging in criminal blackmail
❌ Manipulating review systems (confirmed by Sitejabber)
❌ Violating FTC regulations on fake reviews
❌ Overcharging for products you can get cheaper elsewhere
❌ Threatening customers who leave honest feedback
AVOID THIS COMPANY. Your money, reputation, and business are worth more than dealing with criminals who threaten customers.
Use 1688.com directly or legitimate dropshipping platforms that don't engage in extortion.
This review is factual, documented, and serves as a public warning. I encourage others to share their experiences and help protect the entrepreneurial community from these predatory practices.
Rating: 1/5 ⭐ (Would give 0 stars if possible)
CJDropshipping 回复2025-07-08
We understand your frustration regarding the refund process. However, after reviewing your case, we noticed that your account has no order history (no consumption after deposit), and you requested a refund to a non-original payment method.
For security and compliance reasons, financial institutions flag such transactions as potential money laundering risks. CJdropshipping strictly prohibits any form of money laundering and must follow banking regulations to verify transactions.
Absolute Disaster. Do Not Waste Your Time with CJDropshipping.
I’m a co-owner of a business that’s been hustling day and night to build something real and let me just say this: CJDropshipping is a g*ddamn joke. No, actually, it’s a f*ing dumpster fire dressed up as a “service provider.”
If you value your business, your reputation, and your sanity, stay as far away from CJDropshipping as possible. I don’t even know where to begin with how badly they’ve screwed us over.
First off, their shipping is beyond slow. Orders sit in limbo for days, sometimes over a week, with absolutely no updates. When they finally ship? They often forget items, sending us incomplete orders with no explanation. Half an order shows up, and you’re left scrambling to figure out what happened. And when you try to contact support? Good luck. It’s a never-ending cycle of "we’ll check" that leads to NOTHING.
To make things worse, their inventory system is a complete disaster. Items that are listed as "in stock" are suddenly out of stock days after placing an order. This is basic stuff, yet they can’t seem to get it right. Even their support team are absolute useless. I’ve never seen a more incompetent group of so-called "agents" in my life.
Don’t be fooled by their glowing ratings. I’m convinced they’ve inflated their reviews. If you want to lose customers, burn through your time, and damage your reputation by all means, continue working with them. But if you actually give a damn about your brand, stay the f* away from CJdropshipping.
If anyone at CJ actually gives a damn, which at this point I can't trust no more, our ID is CJ763542. Seriously frustrated.
CJDropshipping 回复2025-07-07
We are extremely sorry for the unhappy experience and we take this seriously! Our agent team will double-check with the agent and will try our best to help you solve the problem.
Refund Withdrawal Not Received – Over 1 Month Delay with No Resolution
Review:
I am extremely disappointed with CJ Dropshipping’s handling of my refund withdrawal. I requested a refund to be sent to my PayPal account over a month ago, and it still hasn’t arrived.
The withdrawal shows as “processed” on my CJ dashboard, but PayPal has confirmed there was no transaction received. I have contacted CJ support multiple times and still haven’t been given:
• A PayPal transaction ID
• A confirmation of which PayPal address the refund was sent to
• Any concrete update or resolution
This experience has been very frustrating. As a business partner, I expect transparency, proper communication, and timely payouts — none of which I have received so far.
I’m posting this here publicly because all private channels have failed. I will gladly update this review if the issue is resolved and the funds are received.
CJ, please respond and help me resolve this ASAP.
I don’t know if they are trying to steal my money
CJDropshipping 回复2025-06-19
We are extremely sorry for the unhappy experience and we take this seriously! Could you please tell us your CJ ID and the order number? This is our contact way: [email protected]. Our agent team will double-check with the agent and will try our best to help you solve the problem.
Oneerlijke service - Shopify klanten zijn tweederangs
"Wasted an entire day on 'troubleshooting' only to discover they can sync store names for other platforms but choose not to for Shopify. When confronted with their own contradiction, support literally disappeared mid-conversation. Dishonest service that treats Shopify customers as second-class. Avoid at all costs."
Een hele dag verspild aan 'troubleshooting' om er uiteindelijk achter te komen dat ze winkelnamen wel kunnen synchroniseren voor andere platforms, maar bewust niet doen voor Shopify. Toen ik ze confronteerde met hun eigen tegenstrijdigheid, verdween de support letterlijk midden in het gesprek. Oneerlijke service die Shopify klanten als tweederangs behandelt. Ten koste van alles vermijden.
⭐ (1 star)
CJDropshipping 回复2025-06-19
We are extremely sorry for the unhappy experience and we take this seriously! Our agent team will double-check with the agent and will try our best to help you solve the problem.
First of all, I want to point out that all the 5-star reviews are fake. Anyone who actually works with CJ Dropshipping would give, at best, 3 stars. I have to say everything is a mess — they randomly increase shipping costs by $40, and if you don’t pay, they won’t deliver your product. It’s disgusting.
CJDropshipping 回复2025-06-10
We are extremely sorry for the unhappy experience and we take this seriously! Our agent team will double-check with the agent and will try our best to help you solve the problem.
