We are extremely sorry for the unhappy experience and we take this seriously! Could you please provide us with your CJ ID and order number? This is our contact way: [email protected]. Our agent team will double-check with the agent and will try our best to help you solve the problem.
We are extremely sorry for the unhappy experience and we take this seriously! Could you please tell us your CJ ID and the order number? This is our contact way: [email protected]. Our agent team will double-check with the agent and will try our best to help you solve the problem.
The shipping prices are extremely high, and many of their products can be sourced from other suppliers at much lower costs. They seem to be selling their listings to dropshippers with significant profit margins for themselves, leaving little to no room for dropshippers to make a profit. It’s hard to understand how anyone can generate a reasonable income using their services.
CJDropshipping 回复2024-12-23
We are extremely sorry for the unhappy experience and we take this seriously! Could you please tell us your CJ ID and the order number? This is our contact way: [email protected]. Our agent team will double-check with the agent and will try our best to help you solve the problem.
Balance 3k+ Frozen, Account Blocked 20+ Pending Order
It started 3 months ago!
CJ has frozen all deposited funds since 2-3 months ago. My agent said that I might need some historical data to apply for the funds to be unfrozen. To address this, I deposited additional funds, and over the last 10 days, I have placed orders worth around $300+. However, no order has been shipped out yet, despite my continuous communication about the products and their progress. For some products that are not available in stock, I was asked to either accept alternatives or request refunds for the order amount.
All of this is happening because of the $3,900 USD that was suddenly frozen by CJ. To reapply for the funds, I may need some order history. CJ suspected I was involved in money laundering because I tried to withdraw $1,000 a week or so after the funds were deposited. The reason I made the withdrawal was that some items had very high shipping costs, and I needed a shipping agent to assist by providing a warehouse to receive the products from CJ. This agent would then forward all packages to my country.
However, CJ stopped my $1,000 withdrawal. Later, when I inquired about the withdrawal progress, they questioned why I had deposited funds and then tried to withdraw them shortly after. The reason was their high shipping costs for my country compared to lower costs for shipments within China. I didn’t anticipate this issue when I initially deposited funds. If I had known, I would have only deposited the necessary amount to cover orders, as I planned to use a shipping agent. This became clear to me when I saw a $2 item showing a shipping cost of $12 or more. I can provide proof of this in the attachments.
This is what happened months ago. Now, as I am trying to recover the frozen funds, I needed to place some orders to prove that I am a legitimate customer intending to source products for my dropshipping business. However, this led to my account being blocked!
When they finally blocked my account, I was left with no way to check whether the recently purchased products were being shipped, whether I needed to accept alternatives, or whether the products stored in their CA warehouse are in good condition.
CJDropshipping 回复2024-12-16
Thank you for sharing your feedback. We value every customer's concerns and strive to ensure fair and transparent service for all.
Upon reviewing your account activity, we would like to clarify some important points:
1. Account Review and Fund Freeze:
The funds in question were initially frozen due to repeated actions involving credit card cash-outs through the CJ Wallet, without any associated transactions. These activities triggered bank compliance concerns and required us to initiate a freeze as part of our regulatory obligations.
2. Order Disputes and Refund Requests:
After being notified of the situation, you placed multiple payments followed by disputes and refund requests, which appeared to follow a similar cash-out pattern. This repeated behavior led to the decision to terminate the account to protect the integrity of our platform.
We understand that this situation has caused frustration, but our policies are in place to prevent misuse of our system and ensure a safe and reliable experience for all users.
CJdropshipping Team
Stay away from CJ.
All the 5 star reviews are from new people who CJ's agents prompt into leaving a review right after they answer one question.
Their customer service is very poor - terrible communication skills, they'll forget/not do things you've asked for, very poor English, and a whole heap of problems.
Shipping - Shipping times & processing times are HORRIBLE. I've had so many orders with processing times taking anywhere between 5-13 days (this is on top of shipping) and they'll just say "im sorry for the delay".
Shipping prices are well above market rate, switching to a private supplier after how terrible they are.
If you actually value good shipping times, customer service, quality pricing, and want to have a good experience for your customers do NOT use CJ.
They also don't answer their support email, already tried to get in touch.
CJDropshipping 回复2024-12-12
We are extremely sorry for the unhappy experience and we take this seriously! Our agent team will double-check with the agent and will try our best to help you solve the problem.
The worst of all supplier. Dont even try to work with them they're gonna ruine your business and give all kind of excuse. Many time they will send the fullfill your order within 10 to 14 days without telling you nothing and give you stupid excuse or give you a 2 $ discount for you next order but the coupon have to be used within 6 day 🤡. I give them many chance but always the same pattern.
Hi with zendrop, auto ds, hola Dropshipping,
CJDropshipping 回复2024-12-10
We are extremely sorry for the unhappy experience and we take this seriously! Could you please tell us your CJ ID and the order number? This is our contact way: [email protected]. Our agent team will double-check with the agent and will try our best to help you solve the problem.
Worst customer service I have ever faced.
The agent did not answer my questions properly and told me to wait since she had two clients at the same time.
And once she replied, it was off-topic completely.
The agent's name was: Seema Wang
CJDropshipping 回复2024-11-29
We are extremely sorry for the unhappy experience and we take this seriously! Our agent team will double-check with the agent and will try our best to help you solve the problem.
There is a learning curve with using CJ for dropshipping. Especially when ordering directly from China. Lots of details need to be made clearer on the website prior to placing inventory orders, be mindful of shipping timelines and calculate for an equally long processing time. Orders can’t be canceled even if they haven’t left the China warehouse yet.
However the five stars is for my Agent Roxane. Who has been VERY helpful in explaining everything and providing quick and detailed responses. She is making this process as smooth as possible at this point. Looking forward to my items landing in the US.
I will update this review when my order has been completed.
CJDropshipping 回复2024-11-29
We are extremely sorry for the unhappy experience and we take this seriously! Our agent team will double-check with the agent and will try our best to help you solve the problem.
Super bad use experience
Just support one way to contact the customer support!Cannot believe that.
CJDropshipping 回复2024-10-28
We are extremely sorry for the unhappy experience and we take this seriously! Could you please tell us your CJ ID? This is our contact way: [email protected]. Our agent team will double-check with the agent and will try our best to help you solve the problem.
We are extremely sorry for the unhappy experience and we take this seriously! Could you please tell us your CJ ID and the order number? This is our contact way: [email protected]. Our agent team will double-check with the agent and will try our best to help you solve the problem.
They never have the listed items, it's so frustrating when someone is buying something and you can't fulfill their order
CJDropshipping 回复2024-10-18
We are extremely sorry for the unhappy experience and we take this seriously! Could you please tell us your CJ ID and the order number? This is our contact way: [email protected]. Our agent team will double-check with the agent and will try our best to help you solve the problem.
I made $3,000 worth of product purchases, then they TELL ME TODAY that they cant furfill it becuase it's not in stock even though I bought it September 25th... Absoltley unbelievable all the 5 star reviews are fake btw they give free discounts for it.
ONTOP of that they told me if I want to get it shipped out i'd need to pay $1.40 per item for a product that looked NOTHING like the original....
I opened a CB with paypal I really hope this works out.
CJDropshipping 回复2024-10-06
We are extremely sorry for the unhappy experience and we take this seriously! Our agent team will double-check with the agent and will try our best to help you solve the problem.
We are extremely sorry for the unhappy experience and we take this seriously! Could you please tell us your CJ ID? This is our contact way: [email protected]. Our agent team will double-check with the agent and will try our best to help you solve the problem.
On a 'certain platform' I sell only two items of theirs (due to prices, competition etc).
Item #1: Sold seven of these until a customer returned theirs - to me at my expense as per platform's auto-acceptance of return request. Reason = specs were not what CJ's merchant stated in the description. My application for a refund was knee-jerk refused with 'Correct item sent'. FOUR weeks on and I'm still awaiting an escalated resolution.
Item #2: Three of these. The first of these was completely wrong item and took two weeks before they received the correct one - I had to re-order that one. The second unit sold has not even been despatched after TWELVE days yet CJ order page states 'Completed'.
All in the space of four months.
Conclusion: Two items listed for ten orders total with a 3/10 failure rate. Too much hassle and apologising to my customers AND I'm out of pocket though using 'Chronic Jerky Dropshipping'.
Those for whom it works: Good for you.
For the rest of us however, I wonder how many horror stories are out there though from people who've just given up and abandoned them and in my case, LOST money!
Update: 20th Sept: Tried to synchronise an order only to find that the very same item had conveniently disappeared from availability (previously 100 in stock) - with paying for two over as many weeks and NOT ONE has been despatched.
My ID? Certainly = CJ3297045
Orders:
Aug 28th Dispute Order Number: SH1828814352934244352
The order itself of course was much earlier! UK voltage 220-240v wattage is 1.5-1.8 Kw and NOT 1Kw as in description (That would be 110v for N. America). Therefore 'Not as described' and my customer filed a dispute. 22nd Sept still no refund.
Next customer - DP24090708291409635001 CJ shows completed but tracking JJD0002210674900945 was checked - Yodel never received it. CJ agent: 'Sorry sir, scan issues' - 14 days and still no delivery!
Next customer - DP24091311521309792001 with very same item still 'pending' since 13th Sept.
Now this evening I try to synchronise an order - yes same item. Guess what, it has conveniently disappeared from CJ despite previous stock level of 100.
EXACTLY the same issues as illustrated in those YouTube videos
Yet more apologies to my customers and my reputation on the platform (it's ebay by the way) is shattered. FOUR orders out of eleven in total is worse than abysmal. I amend my 'Trade at your own risk' to:
AVOID! AVOID! AVOID!
Five star reviews are clearly fake (I won't even trust FOUR stars either). After tonight, changed my two stars to minimum. A pity that ZERO stars is not possible.
Don't take my word for it though, plenty of evidence here too - youtube.com /watch?v=gWO9kobS4hE and innumerable other videos.
CJDropshipping 回复2024-09-20
We are extremely sorry for the unhappy experience and we take this seriously! Could you please tell us your CJ ID and the order number? This is our contact way: [email protected]. Our agent team will double-check with the agent and will try our best to help you solve the problem.
I worked with CJ for over a year. Orders are accepted and then not despatched, then when asked they say that the main supplier has run out of stock and they are looking for a replacement.
You only get this kind of information if you ask why the customer's order has not been dispatched for a week.
Three shipments arrived incomplete, I opened the tickets for them on 02.09.2024, until 12.09.2024 there was unnecessary back and forth writing. It was about cent items for forwarding.
The support is a disgrace and I will no longer work with them in the future.
Update 16.09.2024:
Support contacted me after this review and offered a satisfactory solution. It would have been nice to have this kind of support right from the start and not just after a negative review.
I hope they work on their support for the future.
CJDropshipping 回复2024-09-16
We are extremely sorry for the unhappy experience and we take this seriously! Could you please tell us your CJ ID and the order number? This is our contact way: [email protected]. Our agent team will double-check with the agent and will try our best to help you solve the problem.
I dont know where it comes all these good revews, it might be they are fake, the website it's pretty bad for shipping times, prices to the UK and also they post products on their website after ypu make a purchase they say it is not available and looking for replace it for another even cheaper( that's scam ) how can you even trust to send garbage to customer ??? And wait for it 3 weeks there's not point people who want buy from China can do it by themselves retails easily without problem snd the shipping fee cheaper. This website it's very bad for dripshippimg or to make any purchase from them, perverse for Europe
CJDropshipping 回复2024-08-30
We are extremely sorry for the unhappy experience and we take this seriously! Could you please tell us your CJ ID and the order number? This is our contact way: [email protected]. Our agent team will double-check with the agent and will try our best to help you solve the problem.
Totally unreliable dropshipping platform. They take ages to process an order and they charge for products that are out of stock which takes ages to inform you and give a refund. So, because of their incompetency, you lose clients and reputation.
CJDropshipping 回复2024-08-23
We are extremely sorry for the unhappy experience and we take this seriously! Could you please tell us your CJ ID and the order number? This is our contact way: [email protected]. Our agent team will double-check with the agent and will try our best to help you solve the problem.
the most unreliable dropshipping service, they allow you to select and pay for products which are not in stock, destroying the reputation of my store 😡
PS
all the positives feedbacks are fakes, they push you to write it
CJDropshipping 回复2024-08-19
We are extremely sorry for the unhappy experience and we take this seriously! Our agent team will double-check with the agent and will try our best to help you solve the problem.
Sorry to alert anyone reading this, but the only legitimate reviews of CJ are 1-star reviews. All the 5-star reviews are AI-generated, autobot reviews saying the same BS. I have filed a dispute with my credit card company and will no longer be doing business with this company.
CJDropshipping 回复2024-08-16
We are extremely sorry for the unhappy experience and we take this seriously! Could you please tell us your CJ ID and the order number? This is our contact way: [email protected]. Our agent team will double-check with the agent and will try our best to help you solve the problem.
We are extremely sorry for the unhappy experience and we take this seriously! Our agent team will double-check with the agent and will try our best to help you solve the problem.