I wish 0 starts was an option. This company has not been responsive, and did not include a return slip with the costume. I paid extra for fast shipping and recieved my costume a month later. My order is #23181 and I will be reporting this comany to the FTC as it is a scam and should be shut down.
Costumescenter 回复2021-11-13
Dear customer,
We are sorry for the inconvenience caused. If you need to return, please contact our customer service team, thank you.
Best regards
Costumescenter
I received my sons Halloween mask, of course after Halloween but I honestly was surprised I received it! He would have loved to have worn it with his costume. But I wanted to update my last review.
Costumescenter 回复2021-11-13
Hi Jessica,
Thank you for your feedback for Costumescenter. We hope your son will like this halloween mask. Thank you again.
Best regards
Costumescenter
I would give this a zero if I could. Ordered a costume on October 3rd for Halloween. Followed up 2 weeks later and it hadn’t shipped yet. (Took them days to respond to my follow up as there is no number). I asked them to cancel the order as I wouldn’t receive it in time. They didn’t and instead shipped it to me. And even though I paid express shipping (which they still sent standard) it arrived a day after Halloween so useless to me. It was also some bootleg version of the costume I ordered. I wound up purchasing the same one through amazon so she’d have it in time and it wasn’t at all the same product they sent. Now I’m trying to get refunded and they’re ignoring my emails now.
Costumescenter 回复2021-11-26
Hi Darcey,
Thank you for bringing this to our attention. We’re sorry you had a bad experience. Due to the impact of the pandemic, shipping was delayed. We will continually strive to improve the service we offer, and provide our customers with a better shopping experience.
Best Regards
Costumescenter
This company is terrible. I reported them to the FTC. I ordered from them and shortly after (like 10 mins) I placed my order I cancelled it because I realized I would not receive it on time. Their website states they will refund 100% within 24 hours of purchase. I emailed them (since they do not provide a phone number). They responded they are preparing it. Nothing about cancelling. I continued to email them with no response back. I threatened to report them to the FTC and they wrote back stating I will get a refund in 10 days. Well 10 days came and went and still no refund. I have emailed them multiple times and they are not replying. Horrible horrible company.
Costumescenter 回复2021-11-05
Hi Mandy,
We are sorry that our customer service team is overwhelmed by emails during this special time so we may reply late, we apologize for the inconvenience caused. Could you please provide the order number or email used for placing the order, so that we could help check the relevant information? Thank you.
Best regards
Costumescenter
I would leave 0 stars if possible. Truly horrendous costumer service. I ordered costumes September 11th. I was told they would be there by October 2nd. When they weren’t I was assured they would be there by the 12th and offered a 30% discount that I never received. On the 20th I received 2 of the 4 costumes I ordered and they were the wrong size. The other half of my order shipped the day after Halloween. The costumer service reps have just decided to ignore me entirely at this point. Seriously never use this site. It’s horrible.
Costumescenter 回复2021-11-05
Hi Christy,
Thank you for your review. I’m sorry to hear you had a frustrating experience, let me explain the situation to you, our customer service team was overwhelmed by emails during Halloween, and workers were working day and night to ship orders, but due to the impact of the pandemic, shipping was delayed. We’ll strive to do better.
Please accept my sincerest apologies on behalf of everyone on the team.
Best regards
Costumescenter
I would give 0 if possible. Ordered back in October. Promised they would make it. Never received anything and can’t get an email back to get my money refunded. SCAM
This website is a scam. DO NOT order through this site. I wish I had read the rip-off reports and reviews before I gave them my CC information. They’re based out of China, you won’t receive your items and when you “contact” them- no phone number and fake email address.
Costumescenter 回复2021-11-02
Hi Perry,
We are sorry that our customer service team is overwhelmed by emails during this special time so we may reply late, we apologize for the inconvenience caused. Could you please provide the order number or email used for placing the order, so that we could help check the relevant information? Thank you.
Best regards
Costumescenter
I ordered my daughter's costume Oct 1st. Still not here a day before Halloween. I'm reporting them to the FTC. Since they are taking American money I'm sure something can be done with these thieves. They don't respond to emails. They just take our money and we get screwed. Scam.
Costumescenter 回复2021-11-05
Hi Sheri,
We apologize that our service did not satisfy your expectations, Could you please provide the order number or email used for placing the order, so that we could help check the relevant information? Thank you.
Best regards
Costumescenter
I ordered a Halloween costume from here it was nothing like the picture and when i wanted a refund they said that the picture on the website only beautified what I received like what does that even mean? Horrible quality and horrible customer service they said it would cost me way more to ship it back only offered 15% refund but only towards another item on their website they also told me it would be better just to give it to somebody that I know I will never shop from here again awful.
Costumescenter 回复2021-11-05
Hi Given,
Kindly note that the item is a bit of different from the picture beacuse of the shotting angle and sunlight. We are very sorry but hope we could give you a good service. If you have any questions, please feel free to contact [email protected]
Best regards
Costumescenter
Just like all the other reviews stated this place is a total SCAM I would give negative Stars if possible! I placed my order on Oct 10th, and paid for expedited shipping because the site said that would ensure it would get here on time. It is now 2 days before Halloween and my costume yes shipped from China yesterday and is now in Japan at the service center waiting to be processed. There is no way it will be here on time. I've emailed them several times with no reply. Please learn from my mistake DO NOT ORDER from this company!!!
Costumescenter 回复2021-11-05
Hi Alison,
We apologize that our service did not satisfy your expectations, our customer service team was overwhelmed by emails during Halloween, may reply you late, we will continually strive to improve the service we offer, and provide our customers with a better shopping experience.
Best Regards
Costumescenter
I never dealt with such poor service in my life. This website is a scam I placed my order October 1st with expedited shipping never got the package! They completely ruined my whole plans for my holloween theme divorce party! I had to scramble last minute for costume and settled! I think the company should be shut down! It’s not fair to the customers
Costumescenter 回复2021-11-05
Hi Yemi,
Thank you for bringing this to our attention. We’re sorry you had a bad experience. Due to the impact of the pandemic, shipping was delayed. We will continually strive to improve the service we offer, and provide our customers with a better shopping experience.
Best Regards
Costumescenter
Extremely disappointed.
Ordered my costume September 1st for Halloween and it still hasn’t arrived ( October 30th) and no reply from emails and tracking hasn’t moved from China location as well as the expected delivery date has been removed. I don’t recommend this site to anyone. Waste of 140$
Updated***
Over two months to get order, and didn’t get it in time for Halloween and no response until after package finally arrived. All reviews popping up have the same theme.
Avoid site and use another vendor
Costumescenter 回复2021-11-05
Hi Bryston,
We are so sorry that you had a bad shopping experience on Costumescenter. Kindly note that some merchandise are very popular and in high demands, so we may need more time to process it. Due to the impact of the pandemic, shipping was delayed. We are so sorry for keeping you waiting for so long.
Best regards
Costumescenter
SCAM. They never ship what you order, they just take your money!
Costumescenter 回复2021-11-05
Hi Mert,
Could you please provide the order number or email used for placing the order, so that we could help check the relevant information? Thank you.
Best regards
Costumescenter
I ordered my little girls Halloween costume in plenty of time around 1st week of October! I totally regret it because I never received it!!!
Don’t order from these people, they are thevies! I feel like I have been scammed out of my money!!!!! DON’T ORDER FROM HERE!!!
Costumescenter 回复2021-11-05
Hi Jennifer,
Thank you for your review. We are sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention, we will contact the logistics company to inquire about the goods.
Best regards
Costumescenter
I received a copy cat of the genuine costume i thought I was ordering. Do not order from here, I was puzzled when the order address from section on package said Joe doe and ny , it's actually shipped from China. What a scam. The product was not what I thought I was getting this is a poorly constructed copy cat costumes. Very disappointed.
I placed my order 10 days ago and I can’t get an update. It hasn’t shipped and no one will answer my emails. Worst customer service.
Costumescenter 回复2021-11-05
Hi Sonia,
We apologize that our service did not satisfy your expectations, we will continually strive to improve the service we offer, and provide our customers with a better shopping experience.
Best Regards
Costumescenter
Item never ships and they do not respond to emails. They are thieves!!!
UPDATE- this fake response is STILL the only response I have got from them. They stole my money. They are the most ridiculous, unprofessional thieves I have ever dealt with in my life. DO NOT PURCHASE FROM THIS COMPANY!!!!
Costumescenter 回复2021-11-05
Hi Amy,
We apologize that our service did not satisfy your expectations, we will continually strive to improve the service we offer, and provide our customers with a better shopping experience.
Best Regards
Costumescenter
TOTAL SCAM. Do not order from these people. Neither the phone or the customer service email work. DO NOT ORDER.
Updated: see reply from company below- such utter nonsense- still haven’t refunded my $$$. Criminals!!!!
I have reported you to the FTC.
My order number is ORDER #27262
$70.24. I expect a full refund.
Costumescenter 回复2021-11-05
Hi,
We apologize that our service did not satisfy your expectations, we will continually strive to improve the service we offer, and provide our customers with a better shopping experience.
Best Regards
Costumescenter
After my purchase, I was emailed 5 days later telling me the costume I bought had just sold out after having paid for it already on Sept 30th AND expedited shipping. $102 dollars total and obviously the site did not list this item as SOLD OUT upon purchase. I emailed them first originally asking what the deal was & their response was the “sold out” excuse. They told me they would “refund” me and I could “choose another costume from their site.” However that for me was not possible (which I informed them of) as I need my costume before a very specific date & they had already wasted a week of my allotted time to wait. Thus I’d need to make my own costume and make purchases to do this. It is now October 14th & I have not received my refund NOR have I received a response in regards to my 6 emails sent to them SINCE the last one I received. This site is NOT WORTH YOUR $$ OR TIME. DO NOT CHOOSE THEM. I may very well have been scammed out of my $102. As a single parent with limited funds, this is pretty devastating.
Costumescenter 回复2021-11-02
Hi Kristina,
We are so sorry that you had a bad shopping experience on Costumescenter, please be assured that we have refunded the payment to your account through Paypal. We will continually strive to improve the service we offer and provide our customers with a better shopping experience.
Thank you and have a nice day!❤️
Best regards
Costumescenter
Ordered a costume for my son on September 23. Still haven't received it. The tracking number they sent didn't work. I emailed the company for a refund and they have yet to respond. This all feels like a scam at this point.
Costumescenter 回复2021-11-02
Hi,
We are very sorry that our customer service team is overwhelmed by emails during this special time so we may reply late, the shipping process may take longer than usual due to Coronavirus we apologize for the inconvenience caused.
Best regards
Costumescenter
The Costume Chest
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Costumechest
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BABEYOND
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Katiadesigns
N/A