Fusing fashion and function, shop the best outdoor menswear brands on the market today, so you can stay dry and warm while looking your best.Cotosen is the leading online store that combines function with fashion, convenience with comfort.
Most reviewers were somewhat happy with their experience overall. Customers frequently mention that they really like the attractive styles available on the site, noting that items such as hoodies and casual wear look nice and provide good comfort for daily use. Consumers also share that browsing the online store is straightforward, pointing out helpful product photos and a simple ordering process that makes shopping easy.
Some reviewers were not happy with unexpected shipping charges applied at checkout, alongside very long delivery delays that left buyers waiting weeks for their packages. Others noted frequent issues with sizing inconsistencies across different garments, as well as fabric quality that felt significantly thinner or cheaper than anticipated.
I'm looking forward to seeing the jackets I bought for work. They look warm. I didn't see any in the women's section though. I don't remember paying for shipping on my other order. Wasn't expecting the shipping charge at checkout.
Cotosen 回复2026-01-26
Hi Michelle Sohm-Stoughton,
Thank you for taking the time to share your positive feedback. We truly appreciate your support. Please don't hesitate to reach out if you need any assistance in the future.
Really disappointed with this company as I’ve emailed several times as per their guidance requesting a refund on an item I received which is too small. No return address provided so you have to email. As of today and three emails later and still no response from the company.
Cotosen 回复2026-01-23
Hi Gillian Williamson,
We sincerely apologize for any inconvenience we may have caused. To help us resolve your case and since we can't provide your order details here in public for security reasons, kindly provide your order details (email and order number) through any of the following methods:
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
I appreciate your cooperation!
Web site is good; photos of product and pricing are helpful. Only problem is that there is no indication of delivery date after order is placed!!!
Cotosen 回复2026-01-23
Hi Anthony,
Thank you for taking the time to share your positive feedback. We truly appreciate your support. To get assistance about the updates of your order, kindly provide your order details (email and order number) through any of the following methods:
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
I appreciate your cooperation!
It said free shipping and a 12% discoubt. If I am going to be charged for shipping I want the order canceled
Cotosen 回复2026-01-23
Hi customer,
We sincerely apologize for any inconvenience we may have caused. You can try to place your order. If you encounter any issues, please don't hesitate to contact us, and we will do our best to assist you. Just kindly provide your order details (email and order number) through any of the following methods:
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
I appreciate your cooperation!
Love my hoodie. Have a jacket on order. Communication is great, and shipping times are better than average.
Cotosen 回复2026-01-22
Hi Tommy Watson,
Thank you so much for taking the time to leave such a positive review! We're absolutely thrilled to hear that you're enjoying our items. Your kind words truly mean a lot to us and serve as a motivating force to continue delivering the best products.
Have a great day!
XL coat was way too small, stitching looks ok, but materials very odd feel/cheap, pullover sweater salmonish color instead of beige,
Stitching on the collar was obviously hurried and looks cheap. Also got a woman’s “Carhart” coat and the fluff is shedding from the hood. Cheap knockoffs, should’ve known better. Will be returning if possible.
Cotosen 回复2026-01-20
Hi Allie,
We sincerely apologize for any inconvenience we may have caused. To help us resolve your case and since we can't provide your order details here in public for security reasons, kindly provide your order details (email and order number) through any of the following methods:
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
I appreciate your cooperation!
I would give this website a zero if I could. I ordered the wrong size and it wouldn’t let me cancel the order to get a new size, the website told me to email at a certain address and they would respond within 72 hours… I did exactly that and never got a response so I figured once I received the product I could just exchange it for the correct size… fast forward 3 weeks once I finally received it and it was completely a fake Carhartt shirt. I reached out yet again to customer service through an email and they never responded so now I’m stuck with a fake shirt 2 sizes too small for 60 bucks. This place sucks and they need to be shut down. Do not order from here.
Cotosen 回复2026-01-19
Hi Alexis,
We sincerely apologize for any inconvenience we may have caused. To help us resolve your case and since we can't provide your order details here in public for security reasons, kindly provide your order details (email and order number) through any of the following methods:
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
I appreciate your cooperation!
I order XXL shirt but i recieve XL size. I contect with customer service and they cooperate accordingly. They replace it..
Cotosen 回复2026-01-19
Hi Jason Parker,
Thanks so much for your positive review! We're delighted that you have a wonderful experience. Please don't hesitate to reach out if you need any assistance in the future.
I ordered a dark brown coat and was sent a red one instead. This was clearly their mistake, yet they have given me nothing but the runaround when I asked for an exchange or a refund.
To make matters worse, the coat is poorly made. The zipper does not work, and several zipper teeth are missing, making it unusable.
This was a complete waste of money — $126 down the drain.
Do not waste your time or your money with this company.
Cotosen 回复2026-01-16
Hi Lena Thillet,
We sincerely apologize for any inconvenience we may have caused. To help us resolve your case and since we can't provide your order details here in public for security reasons, kindly provide your order details (email and order number) through any of the following methods:
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
I appreciate your cooperation!
I wish I would have read the reviews before I ordered. It has been a miserable experience dealing with this company. I ordered two XL blue flannel shirts and received two 2Xl black polyester shirts. I was instructed that I have to return at my cost. I followed their instructions precisely and they refused the delivery. I don’t want the shirts any more I just want a refund and for this nightmare to be over. I do not recommend buying from them.
Cotosen 回复2026-01-16
Hi Karie,
We sincerely apologize for any inconvenience we may have caused. To help us resolve your case and since we can't provide your order details here in public for security reasons, kindly provide your order details (email and order number) through any of the following methods:
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
I appreciate your cooperation!
Good afternoon to the people who are reading this. BEFORE you think about buying something from the "COTOSEN" Company. Please read this!!!! I swear, lol I have to do this every time I purchase something online anymore... I bought two jackets and 1 sweatshirt from the Cotosen company. Now for starters. I spent over $100 on these three objects, I waited for two months for this product to arrive via mail even after paying for fast delivery, an extra $50 and some change. Well today was the day I recieved the product which came from Jamacia. I opened my packages and too my absolute horror, I received some bio hazard products they call clothes. My god, the jackets were as thing as paper, the color was so disgusting, it looked like someone whiped there ass after diaherra with the jackets I ordered. The damn jackets didnt even fit and I ordered an size up from what I usually do wear just to be safe. The product was so badly designed and put together that when I went back to my order online to verify everything, the items i held were not even close to the items that I bought. Im so disgusted by this I am writing a bad review, even telling people everywhere that this company is out here to steal your.money and give you shit in return. Im in the process of making a legal battle with these people, shutting it down for good.
Cotosen 回复2026-01-19
Hi Seth Roy,
We sincerely apologize for any inconvenience we may have caused. To help us resolve your case and since we can't provide your order details here in public for security reasons, kindly provide your order details (email and order number) through any of the following methods:
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
I appreciate your cooperation!
Hi Adam Ashton,
Thank you so much for your wonderful review! It's gratifying to know that our products have met your expectations. We take great pride in crafting items that not only meet but also exceed our customers' needs and desires.
Have a great day!
I'm really enjoying most of your product selection, even though the shipping cost and wait time has prevented me from buying more, I am disappointed my promo code JAN12 didn't get applied and I am not sure why, so if that got added It will make me happy
Cotosen 回复2026-01-19
Hi Derek Pahl,
Thank you for taking the time to share your positive feedback. To help us assist you with your concern and since we can't provide your order details here in public for security reasons, kindly provide your order details (email and order number) through any of the following methods:
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
I appreciate your cooperation!
The items look good but the tracking and the time limit to get your items so far seems long. The order is still being prepared. I ordered since the 10th and the tracking is saying being prepared. I’ll raise up the stars if I see it comes quickly and how good the product is itself when it arrives.
Cotosen 回复2026-01-16
Hi Butta,
Thank you for your feedback. For us to assist you with your concern, and since we can't provide your order details here in public for security reasons, kindly provide your order details (email and order number) through any of the following methods:
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
I appreciate your cooperation!
I MADE A ORDER ON DECEMBER 29 2025 AND IT CAME LIKE IN 10 DAYS I BOUGHT 3 PIECES AND THE QUALITY WAS GOOD HEAVY FOR THE WINTER AND THE SIZE FIT WELL
Cotosen 回复2026-01-15
Hi Adam,
Thank you so much for your wonderful review! It's incredibly rewarding to know that our products have met your expectations and have brought joy to you. We take great pride in crafting items that not only meet but also exceed our customers' needs and desires.
Have a great day!
This company supplied me with return address. Cost me $21 to send to California. No such address cause its been returned back to me. WORST COMPANY I EVER DELT WITH ONLINE. Cost me $21 to just get the item in first place. They say they take returns, its a false advertisement LIE. Don't buy from them you've been warned!!!!
Cotosen 回复2026-01-15
Hi Chip Kroener,
We sincerely apologize for any inconvenience we may have caused. To help us resolve your case and since we can't provide your order details here in public for security reasons, kindly provide your order details (email and order number) through any of the following methods:
Contact email: [email protected]
Service number: +852 800 931 299 (All customers, service in English only)
Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ]
I appreciate your cooperation!
Hi Dontrell Williams,
Thanks so much for your positive review! We're delighted that you enjoyed the product. Please don't hesitate to reach out if you need any assistance in the future.