CREALITY-3D Printing Evangelist Founded in 2014, Shenzhen Creality 3D Technology Co., Ltd. focuses on the design, research, production of 3D printers and 3D printing related products. The company’s R&D investments on 3d printing cover FDM/resin 3D printers, 3D scanners, filaments, resin, as well as 3D printed drones and robots that back up STEAM education.
Most reviewers were unhappy with their experience overall. Customers experienced extremely poor customer support, noting long delays, unhelpful responses, and severe difficulties when trying to resolve warranty claims. Many people frequently reported defective hardware, broken components, missing items, and software that failed to function properly right out of the box.
Some people were satisfied with the fast shipping and found the machines powerful, reliable, and easy to set up for daily use. Reviewers also mentioned that when everything functions correctly, the printers deliver exceptionally clean prints and exceed expectations. Buyers appreciated these helpful features and expressed satisfaction with the performance during successful print runs.
I bought an ender 3 V3 less than 2 months ago. I've already replaced the nozzle once and now I need to replace it twice along with the heat dissipation block. When I had to replace the nozzle I had to get customer support because I could not find the nozzle for my unit which is one of their better ender 3 units. Now I need to go to customer support again just to find the heat distribution block but I cannot get any of them to help me. I've sent an email I've called and I've used their web page. The company is garbage and their products keep failing.
Ordered a 3D printer in July 2024 with no delivery and the 90 day acceptance window timed out. I have been asking for months for a refund and they respond that they are always closed and / or on vacation. I started a dispute with aliexpress.
-Hello, please don't worry. We are currently investigating and if you haven't received it, we will give you a full refund. Thank you for your understanding, if you still not receive it, we will apply to refund you 05:20
You are at work now. Time has run out. Give me a refund today. "dear we refund you 17/09 09:16"
Read 08:29
-My friend, I apologize for any inconvenience caused. Please cancel the dispute and we will provide a full refund. Looking forward to your reply. Thank you 12:01
Please give me your details: Business name, Owners name, full address, business registration number, email address, aliexpress contact name and address. Asking for a cancellation means this is a fraud and I will report you to local authorities and police. Fix it now!
So 3 months has passed and I wonder why they want me to cancel the dispute?
Yesterday 07:17 dear we will check it with the logistics
Yesterday 15:10 I have publicly posted negative feedback and it appears that 72% give you 1 star as you cannot be trusted. You did not ship in the 3 months and stole my money. You know where you can put your logistics so tell aliexpress that you are a fraud and should be shut down. Refund now!
31/10/24 Aliexpress refunded today after being told of the dispute a few days ago. Creality begged me to cancel the escalation and I think that Creality should be blocked. The aliexpress policy of having to wait 90 days or the expiration in order to escalate is ludicrous. There should be a help button on each page to talk to them. My questions to Creality took 2 entire months before ali got involved.
i've had no problems with my Ender 3, and didn't experience any issues with their customer support as I see many people complaining. Actually, I had to purchase a couple of fans because I damaged mine. The printer is still under warranty but the fans weren't defective. I'm guessing that this trend of bad reviews is mostly people trying to get something for free.
Bought creality falcon2 laser and enclosure pro. Shipped in 4days. Very satisfied and customer support answered next day about vat questions via mail. Idk why so many people whining here. My local postoffice made mistake. Absolutely gonna order again :)
Basically, they make decent printers. They use other's research and development as "inspiration" and build an almost identical printer and call it their own.
I don't have a problem with that (too much), but I will say I am rating them upon their HORID customer service. It is HORRIBLE.
If you can afford it, go to Prusa instead. FAR superior.
If you can tinker with your printer (constantly) yourself, you may be OK with their printers.
Basically, they make decent printers. They use other's research and development as "inspiration" and build an almost identical printer and call it their own.
I don't have a problem with that (too much), but I will say I am rating them upon their HORID customer service. It is HORRIBLE.
If you can afford it, go to Prusa instead. FAR superior.
If you can tinker with your printer (constantly) yourself, you may be OK with their printers.
Bought my K1C at the EU storefront of this company and i'm very happy, all went very well and swiftly, within the shipping period i received my K1C Bayern Edit, in perfect order and all went super smooth.
The EU section off this company does what it says and i'm happy with that...
I purchased a Ender-3 S1 from store.creality.com and I had an awful time printing with it.
I couldn't get the first layer to adhere consistently.
I tried multitude of solutions I found online and had varying amounts of success, but there were spots in the print bed in which it wouldn't adhere. There was too much bed warping and severe dips it seems.
I ended up writing an email to customer support (the european support email) with little to no hope, since I had flashed the firmware for some open source replacement that offered more control over the printer in the hopes of fixing my printer.
Much to my surprise, despite indicating that I did flash the firmware, the support team was very straightforward and only requested a video of the issue happening (which was not hard to provide), and later on a picture of the bed mesh.
After some days, they replied that they would send me a hotbed replacement kit, and so they did, with no charge, not even for shipping.
The replacement kit arrived and it works GREAT.
I am so positively surprised, especially because I read quite a few bad reviews and was worrying I would have to just eat it, but I have now a working 3D printer and couldn't be happier.
The printer itself is a base-entry model, is pretty simple and now works great. There is available third party firmware that allows for great control of the printer's functionality, and so far so good.
Also knowing there are parts available to purchase is great in case anything breaks.
Oh and replacing the hotbed was very simple since they have many servicing guides online at the creality cloud website.
Placed my order on the 24/11 tracking number sent 2 days later and had my new printer by the 28/11. Can't fault them, I see other people have had problems and hopefully they've learnt from that because the delivery speed I got was spot on.
Actually arrived quicker than the resin I ordered with my amazon prime, which still hasn't arrived and is holding me up from actually using my printer!
10/10 service. I received my package at the expected delivery date. It was fairly simple to assemble and it works perfectly!
Edit: Printer came destroyed, I'd give this a zero if I could. DO NOT use the SD card reader that comes with the package. IT WILL BURN. Power supply made an explosion noise and started smoking. SD card slot started bringing smoke and the Micro USB slot is busted. The LCD screen is also frozen.
Edit: Recieving a replacement (I think)
Have bought a Creality - SERMOON V1 PRO through store.creality.com, have only had positive experiences with the product and customer service has been very helpful and accommodating.
Excellent costumer service!
I bought a used resin printer, Halot one pro (still under warranty).
After some prints, the LCD print surface broke, I contacted costumer support, and they shipped a new one, no questions asked -but they send an LCD touch screen (I haven’t been clear enough about what screen it was) l.
I let them know that I meant the other LCD, and they just send the right one, still no questions asked.
Nice and fast support, thanks!! 👏🏻😃
After reading all of the negative reviews I was dubious about placing an order but I did (Ender-3 S1 Plus 3D Printer) and it arrived in only a few days, with no problems and it's an awesome 3D printer! The delivery was via DPD which I think is one of the better delivery companies in the UK.
Purchased a brand new Ender 3 V2 from their site which took 2 weeks to arrive. All well and good, till I put it together and one of the axes didn't work.
So they made me plug and unplug this and that and they then tell me they have to send me a new cable. So I thought heck I'll find one in the meantime so I can print. To no avail as the printer still didn't work.
So again back and forth on chat and this time, it's the motherboard. So I am now 19 days in from when I placed my order and I now have to wait another 7-15 (more likely to be 15) days to receive a new motherboard.
Something that could have easily been avoided if they did a quick set up and checked everything worked before sending them out.
UPDATE 21/04/2023: A new motherboard was sent within a couple of days of posting this and it is now working.
