Most reviewers were let down by their experience overall. People frequently complained that customer service was unhelpful, unresponsive, and difficult to reach when trying to resolve various order problems. Consumers also experienced extremely frustrating return processes, noting that they had to jump through many hoops and struggle extensively just to secure their refunds.
Some reviewers were happy with the overall quality of the clothing, mentioning that the fabrics felt great and were wonderfully made. A few other people also felt that certain purchased items fit well, offering a comfortable and genuinely flattering experience during daily wear or workouts.
Bought a size extra small set top and leggings and they were huge!tried to return and the return policies are a joke. Had to pay for my return and even gave evidence to the return they have not given me any money back! Do not order from here super shady!
Do not buy from this company. I spent £5 on delivery, was told delivery would be within 6-8 business days but its now been a month and there's no sign of my order. The tracking link hasn't been updated in over 2 weeks and their customer support just keep saying 'be patient'. They refuse to cancel my order and issue a refund. They also refuse to just refund the delivery fee while I keep waiting for the order.
Worst experience this year: shipment from china and worst customer service I've ever had. I had to pay for returnes and didn't get my money back for returned pices. I would not recommend to buy there. Still, I was quite lucky, that I payed with paypal and got my money partially back instead to pay directly to crzyoga.
I would rate no stars if I could. Customer service is horrible, I ordered a pair of leggings and they apparently use Amazon for delivery. Supposedly the package was delivered to my UPS store mail box, when the business/UPS store was closed. Although the amazon delivery says it was handed to a receptionist, which would be impossible since the business was closed. They would do nothing to replace the legging or offer any kind of credit, despite the package never being delivered.
Fraud Alert! Returning Items — No Refund Received! Zero Accountability
Returned Items, No Refund Received — Zero Accountability
I returned items worth around £100 after being advised by customer service to place a new order in a different size. I paid for the return shipping myself, the parcel was successfully delivered back to them, and proof of delivery was shared. Despite this, I still never received my refund.
Very disappointing experience. Be careful ordering from this company, especially if you may need to return anything.
The products took a very long time to arrive when they did they are of very poor on pair of trouser so thin you can see though it. I am trying to return but its very difficult issues with my statutory rights and waiting for emails where they supply the address to return to.
If I could give 0 stars, I would.
My order took 10 days to arrive and came in three separate deliveries. When the items finally arrived, the quality was extremely poor and nothing like expected.
Trying to arrange a return was just as frustrating. It took around 5 days to get anywhere, despite repeatedly stating that I wanted to return all items for a full refund. Instead, I kept being offered discounts rather than proper help, it felt like deliberate stalling tactics.
I was dealing with someone called Fidelia Lan via email, and responses would always arrive very early in the morning, meaning any reply from me resulted in waiting another full day for further correspondence.
I eventually sent the parcel back via Royal Mail to an Amazon return address provided by the company, only for delivery to be refused. Royal Mail are now having to attempt delivery again.
From placing the order on 03/05 to still trying to complete a simple return, the whole experience has been an absolute nightmare.
Poor communication, delayed deliveries, difficult returns, poor-quality clothing, and terrible customer service throughout.
Do not buy from this company, a complete waste of time and money.
This company is a scam. Do not order from them. First - the clothing quality was incredibly bad and not at all consistent with the photos. Second - the scam on returns. They give complex instructions for a return (intended to discourage you). Despite the cost and complex process, completed the return. Have proof it was received and they did not refund. Scam. Do not order.
Terrible customer service. They don't offer free returns despite being an online company. The leggings I ordered fell down when I took a few steps,even though I followed the companies size guide when ordering. I asked to return they said they would give me 30% back or replace the leggings in smaller size free of charge. I accepted the smaller size option obviously because why would I spend more money on a return and why would I accept 30% refund when the product is not fit for purpose. They only replaced one pair even though I had ordered 2. Then said they only offered me one pair when I asked where the 2nd pair were. I would never shop with them again.
CHINESE RUBBISH
I purchased four different styles of yoga pants in the extra large. I'm a size 14 to 16 and usually find the extra large in puma for example starts to get a bit loose. These arrives about three four weeks after I ordered them I had to ask about them. None of them fits they're far too small and the cheap yucky material. I only spent 45 dollars on all three - but it's obviously a bit of a scam. They came from Hong Kong despite having an AU address and then they sat in an outer Brisbane suburb for a couple of weeks before being sent to me. So I presume somebody is importing them from some cheap place in China and passing them off as an Australian brand.
I didn't find this site unfortunately until after I purchased
Go to Kmart or target you be better off.
I would recommend not buying directing from this retailer unless you are certain you won’t need to return any items. You need to email a representative to return the items and they will not respond to you unless you threaten to dispute. They will then claim your messages went to spam and ask you to pay shipping charges to return the items. I spent a lot of my time disputing the charge and emailing them and in the end they fought my dispute with my credit card, so basically a lot of my time is wasted and I still end up paying for everything. I would have just returned the item like you do with normal retailers where you get a code and send it back. Beyond disappointing. I will never shop with this brand again either through Amazon or at their direct site. Do better!
If I could give this 0 stars I would. The WORST company. They are refusing to give me a refund despite me returning my goods on time and providing evidence that they have received the package. I am seeking legal advice.
Bought a few yoga tanks on Amazon with success and tried to buy a swim tank on their website...HORRIBLE customer service & product. Defective stitching, only offered a 30% discount or sending back for another one that could also be defective, and if so, tough luck. The they said they ran out in my size even though it showed available when I replied - but they don't return emails for 24 Hours. If you buy, purchase on Amazon and you can return for full refund & no shipping charges.
I’ve never had to deal with customer service—I only placed an order, and everything went smoothly. The items are very nice, the sale prices are 10/10, the material is great, and the clothing fits true to size. Delivery took less than a week to BC, Canada. I’m very happy with this shop.
Do not buy from this company. Ordered 2 bathing suits They came packaged wet. Started a return, They sent a label i had to pay for return and take a picture of usps tracking slip. usps tried delivering to the address on labe l it did not exist. So far no refund no help.
Absolute WORST customer service I have ever experienced. THEY sent me the wrong length pants (2 pairs) and refused to let me return them. Even after a long back and forth though email. Also, there is no contact number. They’re $30 pants and they act like they’re Gucci. The product itself is good, but GOOD LUCK ordering - they can send you anything they want and refuse to fix their error, blaming it on the customer.
Terrible customer service and returns process. As in no process. Items are shipped from china it would seem and then given some random address in Surrey or offered a 30% refund to keep the items! To cheapen the product even more. I returned with tracked postage. Still yet for anyone to confirm receipt even though I know it’s received and no refund!!! Shame as the clothes are ok but terrible process if something isn’t right