Cymbiotika

Hi Egeline, First of all, we are truly sorry that your first order did not go as expected. Inventory delays like this are very uncommon for us. At the time, we were expecting to receive the product quickly, which is why we did not proactively reach out. We completely understand that, from your perspective, better communication would have made for a much better experience, and we appreciate you sharing that feedback with us. We would love the opportunity to make this right. If you are willing, please send a private message to [email protected] with your order number and our team will be happy to take another look and help however we can! Thank you again for your honest feedback. We truly appreciate it and hope we have the opportunity to provide you with a better experience moving forward.

Hi Cindy, We're truly sorry to hear about your experience and appreciate you taking the time to share your feedback. We completely understand that taste and tolerability can vary from person to person, and we're sorry to hear that our NAD+ was not a good fit for you. More importantly, we're disappointed to hear that you felt unsupported when trying to get assistance. That is never the experience we want anyone to have. While we do utilize an AI assistant to help answer questions as quickly as possible, customers can always request an gent, and those conversations are escalated directly to our team via email. We sincerely apologize if that wasn't made clear or if you felt your concerns weren't being addressed. If you're open to it, we'd love the opportunity to make this right. Please reach out to us at 855-983-8888 or [email protected] and our team would be happy to personally review your experience and explore any options available to help. Thank you again for your feedback. We genuinely wish you the very best on your wellness journey and hope we have the chance to speak with you directly soon.