Hey there,
We hope all is well,
Thank you for your wonderful feedback!
We're delighted to hear that you're enjoying the games and that you've found them fun and easy to understand. We truly appreciate your support and hope you continue having a great experience with us.
Best of luck, and happy gaming!
Support team
Davincis Gold
Hey there,
We hope all is well,
Thank you for your kind feedback! We're delighted to hear you're enjoying our free spins. We wish you the best of luck and hope you continue having fun!
Support team
Davincis Gold
Hi Richard,
We hope this finds you well.
As we mentioned in our last email to you, it seems like you are unaware of our general T&Cs and the T&Cs of the bonuses claimed. As you mentioned, in the past, you received 2 withdrawals (4 total actually) in a few days timeframe, and we made sure to request from the finance department and allow you to receive more than your deposit was eligible for (see T&Cs).
Same goes for your last withdrawal request. Once you request to cash out more than you are eligible by the T&Cs, we sent a special request to the finance department to receive a green light for it. We are truly sorry that this is unappreciated, and we wish you nothing but the best!
VIP Support Team
DaVinci's Gold
Hey there,
We hope all is well,
Thank you for your feedback! We're glad to hear you're enjoying your experience. We appreciate your support and hope you continue having a great time with us.
Support team
Davincis gold
Hey there,
We hope all is well,
Thank you so much for your kind words! We're thrilled to hear you're enjoying our game selection. We'll continue working hard to bring you the best gaming experience possible.
Support team
Davincis Gold
Hey there,
We hope all is well,
Thank you for your feedback.
We're sorry to hear that you were disappointed with our customer support. Could you please let us know what happened or provide a few more details about your experience? We'd appreciate the opportunity to better understand your concerns and see how we can improve.
Support team
Davincis Gold
Hey there,
We hope all is well,
Thank you for your feedback. We apologize for the frustration and delay regarding your withdrawal. We previously requested verification documents in order to proceed, however we have not yet received them.
Please resend the requested documents so our team can continue with the verification process and move forward with your withdrawal as soon as possible.
Support team
Davincis Gold
Hey there,
We hope all is well,
Could you please elaborate a little more on your experience so we can better understand your review and assist you further if needed?
Support team
Davincis Gold
Hey there,
We hope all is well,
Thank you for your feedback. We’re sorry to hear you feel this way. We always strive to provide the best possible customer service and support to our players. If there is anything specific we can assist you with or improve on, please let us know and we’ll be happy to help.
Support team
Davincis Gold
Hey there,
We hope all is well,
Thank you for your feedback! We’re really glad to hear you’re enjoying the no deposit promotions. We hope you continue having a great experience and get the chance to try out the withdrawal process soon as well.
Support team
DavincisGold
Hey there,
We hope all is well,
Thank you for your feedback. We understand your concern. The promotion you mentioned included a 50x wagering requirement, which is standard for that type of bonus and is clearly stated in the promotion terms and conditions before acceptance. We always encourage players to review the bonus terms in advance so they are fully aware of the requirements.
Support team
Davincis Gold