我以前从未在任何金融平台上有过这样的经历。
我为合法雇主工作，我的账户已经过验证，我收到的每一块钱都是合法收入。尽管如此，几乎每次我尝试提取工资时，付款都会被冻结以进行另一次合规审查。
最让我沮丧的是验证过程似乎永远不会结束。
首先，他们想要一张我的护照和一张显示当前日期的手写纸的自拍照。我做到了。
然后他们让我去买东西并将收据寄给他们。他们甚至建议使用报纸。一份报纸？谁还买报纸？如果可以在哪里找到呢？？？我还是去商店买了一些我不需要的东西，然后把收据寄给他们。
然后他们又想要一张自拍照，这次是拿着收据。
他们要求我的银行对账单。
我已经多次证明了我的身份。通过我的电子邮件和 Deel 帐户进行的每次登录均受到 2fa 保护。那么，为什么我不断被要求一次又一次地证明我是我呢？
支持团队很有礼貌，但这就是积极的一面。回复总是一样的，没有真正解释为什么我的提款总是被标记，或者可以采取什么措施来阻止这种情况在未来发生。
最糟糕的部分甚至不是延误本身，而是感觉每个发薪日都伴随着另一次调查的风险。我不是简单地收到我已经赚到的钱，而是想知道他们下一步会要求什么文件。
日常生活中已经有足够的压力了。我不明白为什么获取自己的薪水必须成为每月焦虑的根源。
我配合了每一个要求，提交了他们要求的每一份文件，通过了每一次身份检查，但仍然没有任何变化。
如果您依赖按时领取工资，请在选择 Deel 之前仔细考虑。我的经历是一再拖延，反复进行身份检查，并且不相信我的下一次提款会有什么不同。
昨天是发薪日，但我再次无法获得自己的工资，因为迪尔再次推迟了提款。
Deel 回复2026-07-15
Dear Roman,
Thank you for sharing your concerns. We apologize for any disappointment caused. Your feedback guides our improvements, and we’re actively addressing the issues raised.
To better understand your experience and work toward a resolution, please schedule a call here: https://deel.cal.com/customer-support/support-reviews-and-complaints
Thank you for helping us enhance Deel services.
Best regards,
Deel Team
Hi Sari,
Thank you for your positive review! We're thrilled you had a great experience with Deel. Your feedback is invaluable, and we look forward to assisting you again soon.
Hey Shirley,
Thank you for your positive review! We're thrilled you had a great experience with Deel. Your feedback is invaluable, and we look forward to assisting you again soon.
我很少留下负面评论，但我在 Deel 的经历非常令人失望。
我在一个多月前报告了一个有关银行转账丢失的问题，尽管进行了无数次后续行动，但仍然没有解决方案。每次交互都以相同的方式结束：通用的复制粘贴响应，没有问题的所有权，并且绝对没有明确的解决时间表。
更令人沮丧的是，支持请求通常会被关闭而没有真正解决问题。他们没有正确调查问题或提供有意义的更新，而是简单地发送标准回复并将票证标记为已解决。这会造成一种支持的错觉，同时让客户完全陷入困境。
当你处理人们的钱时，这种水平的客户服务是不可接受的。专业公司清晰沟通、提供现实的时间表并承担责任。就我而言，迪尔没有做任何这些事情。
如果您正在考虑使用 Deel，请注意，如果出现问题，您可能会发现自己等待数周，但没有答案、没有责任、也没有解决方案。
非常令人失望的经历。我对一家在全球支付领域运营的公司抱有更好的期望
Deel 回复2026-07-14
Hi Zeeshan,
We’re sorry for any inconvenience you’ve faced. To better understand your experience and work toward a resolution, please schedule a call here: https://deel.cal.com/customer-support/support-reviews-and-complaints
We’ll review your support history beforehand and ensure your concerns are addressed promptly.
Best,
Deel Team
Hey Luka,
Thank you for taking the time to leave a positive review!
We're delighted to hear that you enjoyed using Deel.
Your feedback means a lot to us!
Best,
Deel Team!
Hey Ngochorai,
Thank you for taking the time to leave a positive review!
We're delighted to hear that you enjoyed using Deel.
Your feedback means a lot to us!
Best,
Deel Team!
We're so glad to hear that you had a positive experience with Deel. Thank you for your kind words and for choosing us. We look forward to helping you in the future!
We're so glad to hear that you had a positive experience with Deel. Thank you for your kind words and for choosing us. We look forward to helping you in the future!
Hi Om,
Thank you for taking the time to share your feedback! We appreciate your review and want to get even better. What can we do to reach an ideal score?
Please schedule a quick call here: https://deel.cal.com/customer-support/support-reviews-and-complaints
We’d love to turn your great experience into a perfect one by addressing any concerns you might have. ^_^
We're so glad to hear that you had a positive experience with Deel. Thank you for your kind words and for choosing us. We look forward to helping you in the future!
Hi there,
We’re sorry to hear you experienced some issues and apologize for any inconvenience. Unfortunately, we couldn’t find your account to assist directly, but we’d love to help.
Please schedule a call with us here: https://deel.cal.com/customer-support/support-reviews-and-complaints
We’re committed to improving your experience and look forward to connecting with you soon.
