DeerRun US（deerruntreadmill.com）在 OK.one 的综合评分为 3.5 分（满分 5 分），基于本站收录的 62 条用户评价，属于运动的分类，口碑一般。评价两极分化：61% 给出 4 星及以上，同时 29% 打了 1 星；商家回复了 100% 的差评。数据最后更新于 2026-08-10。
该商品的体验非常糟糕，发送的商品已损坏，意味着发送前未进行检查。之前看起来也被退回了，因为盒子被贴了很多次。到目前为止，我还需要等待很长时间才能退回这件带有运输保护的损坏物品。他们似乎很难发送运输标签。
We sincerely apologize for the unpleasant experience you had with product. We will personally oversee the return process to ensure a smooth resolution for you. Your experience is important to us, and we hope to regain your trust with our improved service.
易于组装，我几乎每天都在使用它。邮件来得很快
如果我能给这家公司打 0 分，我会的。我买了一台跑步机。他们不给我交货日期，所以我告诉他们取消我的订单。然后他们开始向我做出所有这些承诺，降价 150 美元等。他们还说，一旦交付，如果我不满意，我可以退货，没有问题，全额退款。知道了。电机和皮带不工作。在给我发了 60 封电子邮件表示愿意退款后，他们拒绝退款。不要从 DEERRUN 购买！
We sincerely apologize for the unpleasant experience you had with product. Our team will review the full communication record and reach out to you via email within 1 hours. We appreciate you bringing this to our attention and will handle the matter properly based on our team’s verification results.
很棒的网站，价格优惠。快速运输。到目前为止，我的步行垫已经满足了我的期望和需求。
客户服务很棒！他们超越了我们，迅速回复了我的电子邮件并找到了解决方案！
我花了 400 美元买了一台跑步机和一张站立式办公桌。 我喜欢跑步机，但是这张桌子花了 100 美元购买，但到货时完全损坏了。 他们给了我 10 美元的退款（可笑），并一直要求我组装桌子以确保它能正常工作。 他们不太明白为什么我不想花时间组装一张损坏的桌子。 我将用我的信用卡来解决。
We sincerely apologize for the unpleasant experience you had with product. Our team will review the full communication record and reach out to you via email within 1 hours. We always strive to deliver the best support to every customer and look forward to making things right for you.
回复我的电子邮件时非常快速和高效。太感谢了。收到保修后，步行垫的更换进展顺利。我将恢复我的锻炼习惯
我喜欢在鹿润的购买体验。该网站很容易使用，我的跑步机到达这里速度非常快！
我订购了 A6 步行垫/跑步机，根据给出的时间范围，尚未收到。时间来了又去，所以我打电话给客户服务，他们告诉我，当我下订单时，现在没有库存了。我问为什么没有通知我它缺货了，为什么在有库存时没有发货，我下了订单。我被告知现在有货了，我们会加快速度，我说这些是你的标准交货时间框架，不会加快任何事情，而且为什么我没有通知我我的商品缺货了，这样我就可以在其他地方尝试而不是等待10 天才能得到答复，如果我不打电话，我就什么都没有......这是糟糕的商业行为
We sincerely apologize for the frustration and inconvenience you’ve experienced. We completely understand how disappointing this must be. Please rest assured that we will do everything possible to help resolve the situation. To move forward quickly and verify your order details, could you please provide: 1. Order Number 2. Email address used when the order was placed I will immediately escalate your case to our After-Sales team. They will review the records and work with you to find a satisfactory solution as soon as possible. Thank you for your patience and cooperation—we are committed to making this right.
不安全 价值 272 美元的跑步机被视为一次性用品 我花了 272.18 美元购买了一台 DeerRun CT05 跑步机。尽管只实际使用了大约五个月，但该皮带现在在行走时会短暂减慢或暂停，然后突然猛拉，造成严重的跌倒风险。 我遵循每一条故障排除说明，包括检查润滑、对中和皮带张力。我还提供了视频、照片、序列号和我的亚马逊订单信息。 鹿润最终书面声明，该跑步机不安全，无法通过更换零件或远程指导进行维修，不应再使用。然后，他们拒绝提供诊断、更换零件、付费维修或任何其他帮助，因为一年保修已过期。 他们的立场实际上是，价值 272 美元的跑步机在保修期结束后不久就会被丢弃。他们宣传客户支持，但当他们的机器变得不安全时，他们既不提供零件也不提供维修选项。 如果您希望设备耐用、可维修或在保修后获得有意义的支持，请不要购买 DeerRun。我已提交 BBB 投诉，如果 DeerRun 提供真正的解决方案，我将更新此评论。
We sincerely apologize for the frustration and inconvenience you’ve experienced. We completely understand how disappointing this must be. Please rest assured that we will do everything possible to help resolve the situation. To move forward quickly and verify your order details, could you please provide: 1. Order Number 2. Email address used when the order was placed I will immediately escalate your case to our After-Sales team. They will review the records and work with you to find a satisfactory solution as soon as possible. Thank you for your patience and cooperation—we are committed to making this right.
我们于2025年5月21日购买了这台机器。2026年3月，我们注意到机器上有大量黑色砂粒，并向他们写了一份技术支持请求。答案似乎来自机器人，因为它不断地一遍又一遍地问同样的问题。最后我拿起电话去跟进，却被告知1年保修期已过，他们不会采取任何措施。我花了 400 美元买了这台机器，它还不到一年。我是直接从鹿跑网站买的。这是 DeerRun Q1 Urban 台下跑步机，容量为 265 磅，带远程控制。 我技术精湛，所以我打开它并意识到我只需要更换飞轮。当我要求订购替换件时，公司给出了这样的答复：“不幸的是，我们不出售替换飞轮。 在检查我们的系统后，我们还发现您的机器已经过了保修期。”
We sincerely apologize for the frustration and inconvenience you’ve experienced. We completely understand how disappointing this must be. Please rest assured that we will do everything possible to help resolve the situation. To move forward quickly and verify your order details, could you please provide: 1. Order Number 2. Email address used when the order was placed I will immediately escalate your case to our After-Sales team. They will review the records and work with you to find a satisfactory solution as soon as possible. Thank you for your patience and cooperation—we are committed to making this right.
真是个笑话。丈夫买了一台，我们一直遇到机器在锻炼过程中中断的问题。它并不是只是减速停止，而是突然停止。我担心这会伤害他。在给客户服务发送电子邮件后，我终于接到电话，让我再次发送电子邮件。我们做到了。省去麻烦，不要购买该产品。我对加油站寿司的信任胜过对这家公司的信任
We sincerely apologize for the frustration and inconvenience you’ve experienced. We completely understand how disappointing this must be. Please rest assured that we will do everything possible to help resolve the situation. To move forward quickly and verify your order details, could you please provide: 1. Order Number 2. Email address used when the order was placed I will immediately escalate your case to our After-Sales team. They will review the records and work with you to find a satisfactory solution as soon as possible. Thank you for your patience and cooperation—we are committed to making this right.
结帐非常容易，而且运输速度非常快。
产品交货及时，而且看起来很漂亮。 我想说它没有得到 5 颗星，因为它比预期的要吵闹得多。
可怕的是，这不起作用。我还没能使用它。
We sincerely apologize for the frustration and inconvenience you’ve experienced. We completely understand how disappointing this must be. Please rest assured that we will do everything possible to help resolve the situation. To move forward quickly and verify your order details, could you please provide: 1. Order Number 2. Email address used when the order was placed I will immediately escalate your case to our After-Sales team. They will review the records and work with you to find a satisfactory solution as soon as possible. Thank you for your patience and cooperation—we are committed to making this right.
从下订单到到达，DeerRun 的频繁沟通让我了解最新状态。设置过程中没有出现重大问题，首次使用超出了预期。 从手柄的位置和材料到静音电机，这台机器使用起来很有趣。
交付了错误的物品。在联系客户服务部门询问该问题后，他们要求我通过电子邮件发送电子邮件，而不是通过电话帮助我。
We sincerely apologize for the frustration and inconvenience you’ve experienced. We completely understand how disappointing this must be. Please rest assured that we will do everything possible to help resolve the situation. To move forward quickly and verify your order details, could you please provide: 1. Order Number 2. Email address used when the order was placed I will immediately escalate your case to our After-Sales team. They will review the records and work with you to find a satisfactory solution as soon as possible. Thank you for your patience and cooperation—we are committed to making this right.
糟糕的客户服务。我的跑步机出现了 2 个错误代码，他们告诉我扔掉跑步机，然后寄送一台新的，但什么也没得到，也不会回复我的退款消息，他们是骗子和骗子。
Please accept our apologies for the time and effort you’ve spent resolving this matter. Your order details have been immediately shared with our dedicated after-sales team. We always strive to deliver the best support to every customer and look forward to making things right for you.
我没有收到安全钥匙！ 我搜遍了每一个缝隙，但没有安全钥匙。 我可以买一个吗？
订购和运输都很棒。
共 62 条符合条件的评价