DeerRun US (deerruntreadmill.com) has a 3.5 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Sports and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 29% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Very bad experience with the item, sent a damaged item, means it wasn’t checked before sending. It also looked returned before because the box was taped many times. It is so far a very long waiting to return this damaged item with shipment protection I purchased as well. It seems very hard for them to send a shipping label.
Reply from DeerRun US2026-08-05
We sincerely apologize for the unpleasant experience you had with product.
We will personally oversee the return process to ensure a smooth resolution for you.
Your experience is important to us, and we hope to regain your trust with our improved service.
L
Lena · 1 review · Experienced 2026-08-04 ·
★★★★★
Easy to put together ive been using it…
Easy to put together ive been using it almost everyday. It came fast in the mail
If I could give this company a 0 I would. I purchased a treadmill. They wouldn't give me a delivery date so I told them to cancel my order. Then they started making all these promises to me $150 price reduction etc. They also said once it was delivered and if I was not satisfied I could return it NO PROBLEM full refund. Got it. motor and belt don't work. They are refusing to refund me after 60 emails of saying they would. DO NOT BUY FROM DEERRUN!!!
Reply from DeerRun US2026-08-04
We sincerely apologize for the unpleasant experience you had with product.
Our team will review the full communication record and reach out to you via email within 1 hours.
We appreciate you bringing this to our attention and will handle the matter properly based on our team’s verification results.
R
Rob · 1 review · Experienced 2026-07-28 ·
★★★★★
Great website
Great website, good price. Fast shipping. So far my walking pad has met my expectations and needs.
Customer service was great! They went above and beyond, quickly responded to my email and found a solution!
M
Megan Silva · 1 review · Experienced 2026-07-31 ·
★★★★★
I spent $400 and received a treadmill…
I spent $400 and received a treadmill and a standing desk. I love the treadmill but the desk was $100 of the purchase and arrived completely damaged. They offered me a $10 refund (laughable) and kept asking me to assemble the desk to make sure it worked. They couldn't quite understand why I didn't want to spend my time assembling a damaged desk. I will be taking it up with my credit card.
Reply from DeerRun US2026-08-04
We sincerely apologize for the unpleasant experience you had with product.
Our team will review the full communication record and reach out to you via email within 1 hours.
We always strive to deliver the best support to every customer and look forward to making things right for you.
Very fast and efficient when answering my emails. Thank you so much. The walking pad replacement from the warranty went smooth once I get it. I will be back to my exercise routine
S
Shannon Moore · 1 review · Experienced 2026-07-24 ·
★★★★★
I love my purchasing experience with…
I love my purchasing experience with Deerrun. The website was easy to use and my treadmill got here super fast!
K
Kenny · 2 reviews · Experienced 2026-07-26 ·
★★★★★
I order a A6 walking pad/treadmill…
I order a A6 walking pad/treadmill haven't received it yet based on the timeframe it was given. Time came and went so I called customer service and they told me when I placed the order it was in stock now it's not.I asked why wasn't I notified that it became out of stock and why didn't it ship when it was in stock and I placed the order.I was told its back in stock now and we will expedite,I said those are you standard delivery time frames that is not expediting anything amd furthermore why wasn't I notified that my item became out of stock so I can try somewhere else instead of waiting 10 days to get a answer and if I didn't call I wouldn't no anything....THAT IS BAD BUSINESS PRACTICE
Reply from DeerRun US2026-07-27
We sincerely apologize for the frustration and inconvenience you’ve experienced. We completely understand how disappointing this must be. Please rest assured that we will do everything possible to help resolve the situation.
To move forward quickly and verify your order details, could you please provide:
1. Order Number
2. Email address used when the order was placed
I will immediately escalate your case to our After-Sales team. They will review the records and work with you to find a satisfactory solution as soon as possible.
Thank you for your patience and cooperation—we are committed to making this right.
Unsafe $272 treadmill treated as disposable
I purchased a DeerRun CT05 treadmill for $272.18. Despite only approximately five months of actual use, the belt now briefly slows or pauses while walking and then suddenly jerks, creating a serious risk of falling.
I followed every troubleshooting instruction, including checking lubrication, centering, and belt tension. I also provided videos, photos, the serial number, and my Amazon order information.
DeerRun finally stated in writing that the treadmill is unsafe, cannot be repaired through replacement parts or remote guidance, and should no longer be used. They then refused to provide a diagnosis, replacement part, paid repair, or any other assistance because the one-year warranty had expired.
Their position is effectively that a $272 treadmill becomes disposable shortly after the warranty ends. They advertise customer support, but when their machine becomes unsafe, they offer neither parts nor repair options.
Do not buy DeerRun if you expect durable, repairable equipment or meaningful support after the warranty. I have filed a BBB complaint and will update this review if DeerRun provides a real resolution.
Reply from DeerRun US2026-07-27
We sincerely apologize for the frustration and inconvenience you’ve experienced. We completely understand how disappointing this must be. Please rest assured that we will do everything possible to help resolve the situation.
To move forward quickly and verify your order details, could you please provide:
1. Order Number
2. Email address used when the order was placed
I will immediately escalate your case to our After-Sales team. They will review the records and work with you to find a satisfactory solution as soon as possible.
Thank you for your patience and cooperation—we are committed to making this right.
J
James Sutton · 3 reviews · Experienced 2026-07-22 ·
★★★★★
Deer Run's 1-year Warantee is a sham and you cannot buy replacement parts - Machine bought May 2025 died 8 months in
We bought the machine May 21 2025. In March 2026 we noticed a large amount of black grit from the machine, and wrote to them a request for technical support. The answers seemed to be from a bot, as it kept on asking the same questions over and over. I finally picked up the phone to follow-up and was told that the 1-year waranty is over and they will do nothing. I spent $400 on the machine and it was less than 1 year old. I bought it directly from the Deer Run website. It was the DeerRun Q1 Urban Under-Desk Treadmill 265 Lbs Capacity with Remote Control. I am pretty technical, so I opened it up and realized I just need a replacement flywheel. I was given this response from the company when I asked to order a replacement: "Unfortunately, we do not sell replacement flywheels.
Upon checking our system, we also found that your machine is already out of warranty."
Reply from DeerRun US2026-07-26
We sincerely apologize for the frustration and inconvenience you’ve experienced. We completely understand how disappointing this must be. Please rest assured that we will do everything possible to help resolve the situation.
To move forward quickly and verify your order details, could you please provide:
1. Order Number
2. Email address used when the order was placed
I will immediately escalate your case to our After-Sales team. They will review the records and work with you to find a satisfactory solution as soon as possible.
Thank you for your patience and cooperation—we are committed to making this right.
What a joke. Husband bought one and we have been having issues with the machine cutting off mid workout. Its not like it just slows down to a stop it just abruptly stops. I am afraid it will hurt him. After emailing customer service I FINALLY got someone on the phone who told me to email AGAIN. We did. Save yourself the hassle and don't buy this product. I trust gas station sushi more than I trust this company
Reply from DeerRun US2026-07-23
We sincerely apologize for the frustration and inconvenience you’ve experienced. We completely understand how disappointing this must be. Please rest assured that we will do everything possible to help resolve the situation.
To move forward quickly and verify your order details, could you please provide:
1. Order Number
2. Email address used when the order was placed
I will immediately escalate your case to our After-Sales team. They will review the records and work with you to find a satisfactory solution as soon as possible.
Thank you for your patience and cooperation—we are committed to making this right.
It was super easy to check out and the shipping was pretty fast.
A
Annie · 2 reviews · Experienced 2026-07-17 ·
★★★★★
Beautiful product, but noisy
Product was delivered timely and it looks beautiful. I will say it doesn’t get 5 stars because it is much noisier than anticipated.
T
Taylor Riley · 1 review · Experienced 2026-07-17 ·
★★★★★
Horrible
Horrible, it doesn't work. I have not been able to use it.
Reply from DeerRun US2026-07-18
We sincerely apologize for the frustration and inconvenience you’ve experienced. We completely understand how disappointing this must be. Please rest assured that we will do everything possible to help resolve the situation.
To move forward quickly and verify your order details, could you please provide:
1. Order Number
2. Email address used when the order was placed
I will immediately escalate your case to our After-Sales team. They will review the records and work with you to find a satisfactory solution as soon as possible.
Thank you for your patience and cooperation—we are committed to making this right.
C
Customer review Tom Scott · 2 reviews · Experienced 2026-07-15 ·
★★★★★
Quality, attention to detail…
From the time the order was placed until arrival frequent communication from DeerRun kept me updated on the status. No significant issues arose while set up and the first time use exceeded expectations. From the placement and materials used for the handles to the whisper quiet motor, this machine is a joy to use.
J
Jesus Torres · 1 review · Experienced 2026-07-11 ·
★★★★★
Got the wrong item delivered
Got the wrong item delivered. After contacting customer service about the issue, I was asked to email email instead of helping me over the phone.
Reply from DeerRun US2026-07-15
We sincerely apologize for the frustration and inconvenience you’ve experienced. We completely understand how disappointing this must be. Please rest assured that we will do everything possible to help resolve the situation.
To move forward quickly and verify your order details, could you please provide:
1. Order Number
2. Email address used when the order was placed
I will immediately escalate your case to our After-Sales team. They will review the records and work with you to find a satisfactory solution as soon as possible.
Thank you for your patience and cooperation—we are committed to making this right.
Terrible customer service. My treadmill faulted 2 Error codes they told me to dispose of the treadmill and they would ship a new one haven’t got nothing and they won’t reply to my messages for a refund they are cons and crooks.
Reply from DeerRun US2026-07-15
Please accept our apologies for the time and effort you’ve spent resolving this matter.
Your order details have been immediately shared with our dedicated after-sales team.
We always strive to deliver the best support to every customer and look forward to making things right for you.
M
Mary Roidt · 3 reviews · Experienced 2026-07-11 ·
★★★★★
I did not receive the safety key!!
I did not receive the safety key!!! I searched in every crevice, but no safety key. Could I get one?
L
Linda P · 2 reviews · Experienced 2026-06-28 ·
★★★★★
Setting it up was a little more complicated than I thought it would be. It’s a good height for me at 5’3”. It’s set up in my LR, so I can use for short periods, multiple times per day.
