DeerRun US

The rep was knowledgeable and we got…

The rep was knowledgeable and we got the job done quickly.

Good but needs help

The walking pad was. Good investment. I purchased 2 (one for me and one for my husband), but the remote control for my walking pad is operating both mine and my husband’s. So if I want to speed up, he ends up having to speed up if I stop and he wants to keep going, he would have to turn on the machine again. I also used the app and have a great Wi-Fi and Bluetooth connection. However, when I went to pause on the app, it did not stop and I was going significantly fast, which was scary because I could’ve fallen. Overall, the concept and idea is good, but some of the features need help. I would give it 3.5 stars.

Everything went well but the remote…

Everything went well but the remote control's display doesn't work. Order# DR446467.

The machine had black smudges on the…

The machine had black smudges on the side railings and there is a noise that occurs on the right side of the walking pad when in use at 2.0mph. I have now used four days in a row and the sound has only gotten louder. At the price point I expected more.

So far so good!Only had the chance to…

So far so good!Only had the chance to use it once since getting it delivered this past Saturday! Love having the 6% incline!

Your customer service representative…

Your customer service representative was very helpful and extremely nice.

I had an extremely frustrating…terrible experience

I had an extremely frustrating experience dealing with DeerRun’s warranty and customer support process. My Z10 treadmill failed within the warranty period after developing a burning smell and completely shutting down during normal use. While the company eventually agreed to process a replacement/refund, the process took several days of repeated back-and-forth communication across email, phone, and chat support.Throughout the process, I received conflicting information regarding: - replacement availability, - preorder inventory, - alternative color options, - refunds, - and whether the treadmill was actually in stock. At the same time, the treadmill continued appearing online for preorder/purchase with shipping estimates shown, which made the entire situation even more confusing.I spent days trying to get consistent answers while my funds became tied up in refund processing, leaving me temporarily without a treadmill and unable to immediately order a replacement model.While support eventually clarified their exchange policy, the overall experience was stressful, time consuming, and handled far more poorly than it should have been for a straightforward warranty issue. I strongly recommend DeerRun improve its inventory transparency, warranty communication, and escalation process moving forward. UPDATE: Unfortunately, the situation has gotten even worse. After several days of repeated back-and-forth communication regarding my defective treadmill warranty claim, conflicting information about inventory/preorders, refunds, and replacement options, DeerRun has now canceled my most recent treadmill order despite the fact that I never authorized or requested cancellation of that order. I specifically contacted support asking what accommodations or assistance could be offered after the extensive inconvenience this process caused. Instead, my active order was canceled, once again leaving me without a treadmill entirely while my funds remain tied up in refund processing. At this point, what should have been a straightforward warranty replacement turned into: - conflicting information from multiple support channels, - preorder and inventory confusion, - delayed refund issues, - repeated escalation attempts, - and now cancellation of an order I did not ask to cancel. I have now formally escalated the matter through the Better Business Bureau and consumer protection complaint channels due to the continued mishandling of this situation. strongly encourage anyone considering purchasing from DeerRun to thoroughly research the company’s warranty and customer service process beforehand. UPDATE #2: The contradictions and confusion with DeerRun customer support are continuing. After previously being informed that my order had been canceled, I checked the DeerRun website and my account still showed the order as active/processing. Because of the ongoing confusion and frustration throughout this entire situation, I emailed support again to confirm whether the order had actually been canceled. I then received another contradictory response stating that the order had NOT yet been canceled, but that they “would” cancel it. At this point, the biggest issue throughout this experience has been the constant inconsistency between what different support representatives are saying regarding: - inventory availability, - preorder status, - refunds, - replacement handling, - and now even order cancellation status. What should have been a straightforward warranty replacement for a defective treadmill has turned into days of repeated conflicting information, delayed resolutions, preorder confusion, refund delays, and inconsistent communication across multiple support channels. I strongly encourage potential buyers to carefully research DeerRun’s customer support and warranty process before purchasing. May 19, 2026 final update after 68 painful emails multiple phone calls chat support conversations BBB complaints. Trust pilot update attorney general complaints and nearly a full month of back-and-forth communication. I finally received my refund ironically my bank informed me the refund that actually been credited on May 18 over 10 days after the refund was originally requested despite the constant confusion and contradictory information I continue receiving to be completely fair. The treadmill is great when it worked one of my biggest concerns was being instructed by two separate representatives to provide my banking information after I repeatedly explained I no longer have access to the original payment card despite being told this information was needed for the refund. They still ultimately sent it back to the card

Misleading order shipping times and inconsistent communication

Misleading order shipping times. You have to contact them as they will never let you know that their items are on a 1 to 2 month shipping delay. Then they make you wait up to 10 days to get your refund. This delay in shipping happened 2 times now, I thought the 1st time was just a mistake on their part but in reality this is their normal way of doing business. The walking pad itself seemed to be of decent quality. Further downgraded to a 1 a star..... Still waiting for my refund after they've told me that they issued it ....they haven'. The follow up emails just continued to contradict what the prior email states. This company makes nonsense. Update: 5/15/26 Apparently my order still hasn't been canceled and neither has my refund been processed. They sent me an offer for an $80 voucher to keep my order as the item is suddenly now available. They cleverly wrote on the bottom of the email that if I do not respond they will proceed with my order thus disregarding my cancellation request which has been sent multiple times. This brand is also owned by Joyfit Inc and they have a one-star review on trust pilot.

Fast Setup, Smooth Walks—Highly Recommend!

I bought this for a few reasons. Mainly because while I love walking outdoors- especially the fresh air and changing scenery, time and weather don’t always cooperate. I am a little surprised how much I've grown to enjoy walking/running indoors on a pad. I typically shoot for 4-6 miles a day and it can feel a little monotonous being on a walking pad. However, if you put on your favorite comfort show or listen to music (my go-to), the boredom melts away and time flies. The shipping was speedy and the packaging was very well done and secure. It took about 10 minutes to set up between getting it out of the box and downloading the app to get started. I did see comments about it being squeaky, which is what made me hesitate for a bit before purchasing. I did play around with it to start and noticed a squeak if I got too close to the rear roller. It seems very well put together and sturdy. I don't think the app is super user friendly; it kind of has a lot going on. However, I feel it's fairly easy to get the hang of and you don't have to use it much unless you join a group or competition. I am very happy with my purchase and would recommend!

Affordable and good quality

Affordable and good quality. Doesn't take a lot of space.

Quick delivery and easy setup!

Loving this product

Loving this product! You can even earn money while running when you join an event! 💰🏃‍♀️ #product #money #running #event

I love my treadmill

I love my treadmill. Ordering was so easy and was awesome my insurance paid for it.

Came in a timely manner

Came in a timely manner. Easy set up. Exactly what I was hoping it to be. I'm 5'9 i have a long stride, the Treadmill is perfect length and hight.Easy to use.

I like the treadmill

I like the treadmill, it arrived quickly! It is taking a little getting used to because the surface area is definitely smaller compared to a full size treadmill. The incline and speed are great. There is a blemish on the walking pad but it doesn't affect the usability of the product. Overall very happy with my purchase!

Fast delivery

Fast delivery. Very well packaged and safe for delivery. Super easy set up.

Quick delivery

Quick delivery. Product well packaged. Love the color!

Easy to setup

Great buy! Easy setup!

12 holes is perfect golf

12 holes is perfect golf, good vibes all around the place! Food is unreal aswell!

This has been the experience from hell

This has been the experience from hell. They have been absolutely no help. Period to make matters worse I bought a second unit in hope to have a working unit.. And it’s been even more of a problem. I’ve contacted the BBB and all they do is say that they’re gonna do something but no one has ever done anything. I’m looking for a way to go above and beyond to make sure that no one else goes through this and that I am compensated for not one but two units that do not work and no replacement was sent.