short walking space
I've had my Z10 walking paid for a few days and am considering returning it. The instructions to increase the incline don't seem to work, I end up just pushing buttons and eventually it starts to move. I am a shorter person 5'1" and I find the walking pad length to be short. The unit is very heavy to move around. The brand I had before, I would just lift it up and set it against the wall when I wasn't using it. This one is a struggle for me to lift it up
We sincerely apologize for the trouble and inconvenience you have experienced. We fully understand the disappointment this has caused you. Please rest assured that we will do our utmost to assist you in resolving this issue. To expedite the processing of your request and verify your order details, could you please provide the following information: 1. Order Number 2. The email address used when placing the order I will immediately escalate your issue to our After-Sales Service Team. They will carefully review the relevant records and contact you as soon as possible to work together toward a satisfactory resolution. Thank you for your patience and cooperation—we are committed to handling this matter properly and making things right for you.
