DeerRun US

Fits perfectly inside.

Horrible experience

Horrible experience, i received a used treadmill that was missing parts in an open box. Customer service was awful. I will be sharing my experience in social media and with anyone that asks me about DeerRun. I pain over $400.00 for something i cant use and now have to spend time on trying to resolve DeerRun's mistake. Very disappointed and will be contacting the B&B if this is not resolved. Horrible company.

The buying experience was relatively…

The buying experience was relatively easy and shipping was fast. I wish the website was clearer on the description as far as the visible display. That is the one thing that was important to me and it was not as I expected. The unit is fine and quite.

Fast shipping

Fast shipping, easy set up thus far and I’m able to start back jogging after an injury a couple of months ago. Look forward to seeing what the incline will do!

The site is very user friendly

The site is very user friendly. It was easy to place my order

I think your product is amazing

I think your product is amazing, well built and was shipped quickly without any problems. The only problem I had was centering the belt. It's a little confusing.

This treadmill is PINK and so easy to…

This treadmill is PINK and so easy to use. I Love everything about it!!! It is so nice that I don't take it down when I am not using it.

Customer service is the ABSOLUTE WORST!

Product Broke and Customer service is the absolute worst!!!! I wish I could give 0 stars. I called and spoke with someone several times and emailed a dozen times. I feel like I am in the twilight zone. They talk in circles, and wont answer/help with the current issue. I asked to speak with a supervisor multiple times and was always told one is not available. I wish I can post all my emails and their ridiculous responses. I think they try to frustrate you so badly that you will just give up. PLEASE DO NOT BUY FROM THIS COMPANY!!! EDIT: Order # DR446796 I spoke and emailed with the "After Sales Team" many times. Hope you can find me someone that will actually help. ***email addresses are not allowed in posts -- please reveiw my email address on my order and reach out to me. Although I prefer a phone call which my phone number is also on the order. I will edit my review if anything is resolved or if I even hear from them. If this is not edited again, I have not been helped.

Love it

Love it! Fits perfectly under my standing desk. Getting my steps in for the day in 1 hour. Definitely get the mat that goes under it if you have carpet it does get warm.

I received the treadmill with some…

I received the treadmill with some broken parts and sent photos as evidence. I just wanted to replace the three broken pieces, but instead of sending me new ones, they are offering me $10. None of the parts cost $10.

It’s such a great functional treadmill

It’s such a great functional treadmill. I’m a jogger so I probably shouldn’t have gotten a bigger one, but once I pay this off, I’ll get the bigger one. I’m really glad I got it.

Undocumented Password Lock Turned Setup Into a Headache

I really like the treadmill itself. It fits perfectly in my space, feels solid, and has the features I was looking for, including auto incline, handrails, and a compact footprint. My issue is with the setup process and documentation. The treadmill arrived with a notice stating: "Your treadmill is currently unable to start properly because you have not yet activated your warranty benefits." This wording made it sound as though the treadmill required activation before it could be used. The QR codes directed me to the PitPat app. I downloaded the app, but decided I did not want to create an account and provide personal information simply to use a treadmill. When I powered up the treadmill, the display showed "LOC-d" and would not run. There was no mention anywhere in the manual, quick-start guide, or setup materials that the treadmill ships password protected. I contacted support and was initially sent instructions for a different treadmill model that uses a remote control, even though my treadmill does not have a remote. After a phone call, I finally learned that the treadmill was password locked and had to be unlocked using a button sequence that is not documented anywhere in the materials provided with the treadmill. Once unlocked, the treadmill worked properly. DeerRun should clearly disclose that the treadmill is password protected and provide the unlock instructions in the manual. The warning notice about warranty activation only added confusion and made it appear that customers needed the PitPat app in order to use the treadmill. The treadmill itself is very nice. The documentation and onboarding process need significant improvement.

Good little treadmill

For the price point, it is a good walking pad/treadmill. I didn't want anything high-end and wanted to be able to move it easily to other locations. Set-up was quick and the instructions were easy to follow. You need to download the app to use it, which is fine since everything is online. All necessary tools were provided. It was made clear that Customer Service was available if you needed it.

Satisfied!

This treadmill is exactly what I was looking for. Small (Space saver) easy to set up and very functional for my running needs!

Z10 Pro Muse - Defective

I purchased a DeerRun Z10 Pro Muse treadmill directly from DeerRun's website on May 17, 2026. The order was delivered on May 23 after I had to proactively call customer service just to get shipping information. The package arrived with torn cardboard and broken styrofoam packaging. While the treadmill itself appeared undamaged, the experience immediately raised concerns about quality control. Unfortunately, the bigger problems started after setup. The two most important safety and usability features did not work right out of the box: • The safety key/latch did not function at all. • The top control panel was completely dead with no lights or display. I contacted customer support and was asked to provide video evidence, which I sent immediately. Instead of helping troubleshoot or diagnose the issue, support initially told me they would send a replacement and that I would not need to return the defective unit. The very next day, I received a contradictory email stating that I would have to return the treadmill before receiving a replacement. This inconsistency was extremely frustrating and significantly reduced my confidence in the company. I followed up again on May 31 seeking clarification and received no response. On June 2, I called customer support again and requested a full refund along with return instructions. As of the time of writing this review, I am still waiting for the promised follow-up email and return instructions. My biggest disappointment is not that a product arrived defective—manufacturing defects can happen with any company. The real issue is the lack of consistent communication and the confusing, contradictory responses from customer support. At this point, I cannot recommend DeerRun based on my experience. I hope the company resolves this refund promptly and improves both quality control and customer service processes.

Customer service is horrible

Customer service is horrible! I have tired to cancel an order I made with this company for over a week now. I ordered the incorrect item and sent an email on the same day of the order to explain id like to cancel because I ordered the incorrect item. This company has tried everything under the moon and stars to get me to keep my order. I’ve declined each time and then they come back asking again. I will never in life purchase anything from this company ever again. It shouldn’t take a week to cancel something you don’t want and as of right now my order still isn’t canceled. 😡

It’s great

It’s great. I would’ve given five stars but then that would mean it’s perfect and has no room for improvement. It actually gets the job done and I do love using it.

Extremely satisfied.

Ok, so besides getting almost $150 off, it also arrived 2 days earlier than it had estimated. The product is amazing. I was honestly really worried about track issues and having to constantly adjust it. I haven't had an issue yet. I think it's about how you walk on it though. I faced it perpendicular to how I usually use it (so sideways) and I was having CONSTANT track issues. So I recommend just figuring out different positions if you're having this issue.

Very happy with this treadmill

Very happy with this treadmill! I use it every day and the incline and speed both work great. The only minor downside is that the buttons are a little loud, but it’s nothing unbearable or a deal breaker. I’m really glad we purchased it. It’s also compact and not bulky, which is a huge plus.

This has been the absolute worst…

This has been the absolute worst experience I’ve ever had with online retail. I spent over three hours on the phone with customer service to get a 10% compensation on damage to the product that occurred when it was being transferred over and each portion of the three phone calls that were required were more difficult than last. You should be ashamed of yourselves.