DianhuaChina.com

Hi Shine, Thank you for taking the time to share your feedback. Indeed, the Monthly Plan is not available for purchase anymore, for now at least. This happened due to the recent cost increase for China imposed by our partners. If you are subscribed to our emails, you'll be notified if the Monthly Plan will be available for purchase again. Thank you for your understanding! DianhuaChina Team

Hi Tony, Hello and thank you for taking the time to review our services! We are sorry to see that you experienced issues while travelling to Sweden. Connection can be influenced by numerous factors, such as network selection, device capabilities or coverage. Therefore, when experiencing issues, we recommend contacting our Support Team directly, so that we can offer the necessary assistance. For any questions, they are available 24/7! DianhuaChina.com

Hi Yi Ding Yuan, Thank you for reaching out! Considering these are in app purchases, we recommend you to contact Apple, as we did not apply the taxes. If you have any other questions related to this, please contact our Customer Support Team, available 24/7: https://dianhuachina.com/contact Have a nice day, DianhuaChina.com

Hi Rico, Thank you for reaching out! Considering these are in app purchases, we recommend you to contact Apple, as we did not apply the taxes. If you have any other questions related to this, please contact our Customer Support Team, available 24/7: https://dianhuachina.com/contact Have a nice day, DianhuaChina.com

Hi Jane, Thank you for reaching out. The rates go up and down according to the costs on the local market. They reflect a certain market dynamics. If you've subscribed to our spam-free newsletter you'll be notified when rates go down. You can get a better price with a calling plan, that can be canceled when you don't need it any longer, with no penalties: https://dianhuachina.com/calling-plan Also, there are ways to get free credit: - Offers by email (bonuses and discounts) - Thank You points on every purchase, that can be converted into Voice Credit they amount to 1000 - Referral code for your friends. Every time a friend places his/her first order on the website using your referral code, you get $5 worth Thank You points in your account. Keep in touch! DianhuaChina.com

Hi Robert, We are sorry that the interaction with our Customer Support agent has left you with that impression, he was only trying to help by explaining facts and has sent the information to the Technical Support team, so they can further investigate the issue. Another acces number was provided to you, and we hope your calls are now going smoothly. Thank you for being with us! DianhuaChina.com

Hello, Thank you for reaching out. The rates go up and down according to the costs on the local market. They reflect a certain market dynamics. If you've subscribed to our spam-free newsletter you'll be notified when rates go down. You can get a better price with a calling plan, that can be canceled when you don't need it any longer, with no penalties: https://dianhuachina.com/calling-plan Also, there are ways to get free credit: - Offers by email (bonuses and discounts) - Thank You points on every purchase, that can be converted into Voice Credit they amount to 1000 - Referral code for your friends. Every time a friend places his/her first order on the website using your referral code, you get $5 worth Thank You points in your account. Keep in touch! DianhuaChina.com