DianhuaChina.com

Hi Jin, Thank you for your feedback. For connection problems, please contact our Customer Support agents right when it happens, so they can investigate and help you out. Also, the rates go up and down according to the costs on the local market. They reflect a certain market dynamics. If you've subscribed to our spam-free newsletter you'll be notified when rates go down. You can get a better price with a calling plan, that can be canceled when you don't need it any longer, with no penalties: https://dianhuachina.com/calling-plan Also, there are ways to get free credit: - Offers by email (bonuses and discounts) - Thank You points on every purchase, that can be converted into Voice Credit they amount to 1000 - Referral code for your friends. Every time a friend places his/her first order on the website using your referral code, you get $5 worth Thank You points in your account. Keep in touch! DianhuaChina.com

Hi Robert, Thank you for reaching out. As you were already informed, due to security, you will not be able to use the account with us. If you have any other questions related to this, please contact our Customer Support Team, available 24/7: https://dianhuachina.com/contact Have a nice day, DianhuaChina.com

Hi Chunhui, Thank you for your feedback. The rates go up and down according to the costs on the local market. They reflect a certain market dynamics. If you've subscribed to our spam-free newsletter you'll be notified when rates go down. You can get a better price with a calling plan, that can be canceled when you don't need it any longer, with no penalties: https://dianhuachina.com/calling-plan Also, there are ways to get free credit: - Offers by email (bonuses and discounts) - Thank You points on every purchase, that can be converted into Voice Credit they amount to 1000 - Referral code for your friends. Every time a friend places his/her first order on the website using your referral code, you get $5 worth Thank You points in your account. Keep in touch! DianhuaChina.com

Hi Mike, Thank you for your feedback. The rates go up and down according to the costs on the local market. They reflect a certain market dynamics. If you've subscribed to our spam-free newsletter you'll be notified when rates go down. You can get a better price with a calling plan, that can be canceled when you don't need it any longer, with no penalties: https://dianhuachina.com/calling-plan Also, there are ways to get free credit: - Offers by email (bonuses and discounts) - Thank You points on every purchase, that can be converted into Voice Credit they amount to 1000 - Referral code for your friends. Every time a friend places his/her first order on the website using your referral code, you get $5 worth Thank You points in your account. Keep in touch! DianhuaChina.com

Hi Yijun, Thanks for reaching out. Please take into consideration that, when using the app, the quality of the calls relies on your internet connection, device settings, and sometimes the network of the person whom you are calling. To improve your connection, please check if: - You have the latest app version installed on your device. - Your Internet connection is fast enough to connect to our servers. - You have set up your Caller ID, to ensure a high successful connection and call quality. The Caller ID is the number that will display on the screen of the person you call. You can also use the Offline Calling feature or try an access number available for your location. Try the above and let us know if you still encounter difficulties. For any other questions, our Support Team is available 24/7. Keep in touch! DianhuaChina.com

Hi Jay Lu, Thank you for your feedback. The rates go up and down according to the costs on the local market. They reflect a certain market dynamics. If you've subscribed to our spam-free newsletter you'll be notified when rates go down. You can get a better price with a Monthly Plan, that can be canceled when you don't need it any longer, with no penalties: https://dianhuachina.com/calling-plan Also, there are ways to get free credit: - Offers by email (bonuses and discounts) - Thank You points on every purchase, that can be converted into Voice Credit they amount to 1000 - Referral code for your friends. Every time a friend places his/her first order on the website using your referral code, you get $5 worth Thank You points in your account. Keep in touch! DianhuaChina.com