DianhuaChina.com

Hello, We are sorry to hear that you experienced issues with our service; we would have loved the chance to fix this for you in the moment! Please know that our Support Team is available 24/7 to help with any concerns. One of our representatives will reach out to you shortly to help resolve this. Your DianhuaChina team

Hello, If you need more minutes to call China, you can choose a monthly plan, that will give you a certain number of minutes for a lower rate. The plans renew automatically every 30 days. You can choose China 500, offering you 500 minutes to landlines and mobiles in China for $7/month (1.4¢/min) or China 1000, offering you 1000 minutes to any number in China for only $9.49/month (0.9¢/min). Your DianhuaChina team

Hello, Thank you for reaching out! That is correct. Due to market conditions and new pricing from local operators, we had to act quickly and increase the calling rates for China to maintain high service quality. We informed our subscribed customers via email. Since you're subscribed to our spam-free newsletter, you'll be notified when rates decrease. We appreciate your understanding. Additionally, there are ways to earn free credit: - Offers sent by email, including bonuses and discounts. - Thank You points earned with every purchase, which can be converted into Voice Credit when they reach 1000 points. - Referral codes for your friends. Each time a friend makes their first purchase using your referral code, you receive $5 worth of Thank You points in your account. Keep in touch! DianhuaChina.com

Hello, Thank you for reaching out! That is true, due to market conditions and new prices of the local operators, we had to move quick and were forced to increase the calling rates for China in order to keep the service quality high. And we informed our subscribed customers via email. As we understand, you're subscribed to our spam-free newsletter, so you'll be notified when rates go down. We appreciate your understanding in this matter. Also, there are ways to get free credit: - Offers by email (bonuses and discounts) - Thank You points on every purchase, that can be converted into Voice Credit they amount to 1000 - Referral code for your friends. Every time a friend places his/her first order on the website using your referral code, you get $5 worth Thank You points in your account. Keep in touch! DianhuaChina.com