Direct Line Cruises

Hi Janet, We are very happy to hear that you and your son had such a positive booking experience with Marilyn. I will certainly pass your kind comments along to her.

Hi Pauline, Thanks for giving Linda the "Shout-out" Have fun on your cruise.

Hi...Sorry you had glitches with our site, but glad you were able to book. Bon Voyage!

Hi Gayle, Thank you for giving Patrice the "shout-out". We're glad you found her manner professional and efficient. Have a great time on your upcoming cruise!

Hi Teresa, Thank you for sharing your experience, and of course, for booking your cruise with us. Bon Voyage!

To Our Valued Client, Thank you for booking your Alaska cruise with Direct Line Cruises. We appreciate your business and are sorry to hear that some aspects of the booking experience did not meet your expectations. Regarding the advertised promotions, your reservation was booked under a highly discounted last-minute Princess fare. Unfortunately, that fare type was not combinable with the standard Princess Plus bonus offers, which may include items such as beverages, Wi-Fi, gratuities, and other added benefits. We understand how this can be confusing when comparing multiple fare options, especially since cruise pricing and promotional eligibility can vary based on the specific rate selected, stateroom category, sailing date, and cruise line restrictions. The onboard credit offers shown on our website can also vary by sailing, stateroom type, fare selected, and total cruise cost. In your case, the onboard credit applied was based on the specific fare and stateroom category booked. Regarding the shore excursion discount, that offer is provided through our third-party shore excursion partner, Shore Excursions Group, and is not applicable to excursions booked directly through Princess Cruises. We apologize if that distinction was not clear enough during the booking process. We do appreciate your kind words about our staff being responsive and helpful. Our team always strives to provide clear information and assist our clients as quickly as possible. Your feedback is valuable, and we will use it to review how promotional details are presented so we can make the booking experience even clearer for future clients. Thank you again for choosing Direct Line Cruises. On behalf of our entire team, we hope you have a wonderful Alaska cruise vacation.

Hi Mary, Thank you for choosing Direct Line Cruises year after year. We truly appreciate your business.

Hi Ruth, It's great that we were able to assist with a last-minute reservation. Have fun!

Hi Janet, Thank you for booking with Direct Line Cruises, and we sincerely apologize for the extended hold time you experienced. Due to the high call volume from our Independence Day Sale, our response time was longer than usual, and we completely understand how frustrating that must have been. The good news is that we do still see balcony staterooms available on this sailing. If you are interested, we would be happy to review upgrade options for you. Based on current availability, the estimated additional cost to upgrade to a balcony stateroom is approximately $420. Regarding the military discount, we can contact MSC Cruises on your behalf to review eligibility. MSC will require proper military documentation before determining whether the discount can be applied to your reservation. For your DLC Loyalty Club account, we have also added 200 bonus points as a courtesy. In addition, your remaining loyalty point balance can be redeemed toward an additional $25 onboard credit. Please let us know if you would like us to redeem your loyalty points and/or check the balcony upgrade option for you. You may reply directly here or email us at [email protected], and our team will be happy to assist. Thank you again for your honest feedback and for continuing to book with Direct Line Cruises.

Thank you so much for your incredibly kind words! It is wonderful to hear that Jeanne has been such a consistent help to you over the years. We truly value your long-standing loyalty to Direct Line Cruises, and knowing that you have had such seamless experiences with us is the highest compliment we could receive.

Thank you! Such a sweet post!

Hi Robin, I am delighted to hear that Marie made the booking process for your family cruise so seamless and that her knowledge was helpful in ensuring you had everything you needed.

Thank you for booking with us.

Hi Edward, We're glad that Jeanne was able to assist with your reservation.

So glad to hear that Diane was able to assist!

Thank you, Consytance!

Hi Roger, I'm glad you found our website easy to navigate.

Hi Joseph, I'm glad our agent found you a better price on your upcoming cruise!

Dear ML, Being your preferred cruise agency is a privilege we do not take lightly. We are so grateful for your loyalty over these many years, and we are delighted to know that we have consistently met your expectations for quality service.

HI Mary, Thank you for your post and for booking with us!