Divoom believe in prouding the ultimate freedom platform for designers to showcase their flair in transforming all beautiful things into speaker. There is no limitation for Divoom designers to realize their dream and union of true product design. Divoom is now making more stylish speakers for your use anywhere,anytime, going the extra mile to exceed your expectation,enriching your everyday life.
Good (overpriced) hardware, poor software, despicable business practices
Pixoo64: overpriced; no charger; slow; constantly disconnecting; dim screen despite maximum brightness after updating firmware (had to manually increase red, green, and blue levels to restore previous brightness).
App: confusing; slow; constantly disconnecting.
Otherwise good. Awesome when it works.
Update (07/11/2024): Divoom attempted to censor this review by flagging it for allegedly "containing defamatory content" (?!). Updated title and deducted 1 star.
Update (07/08/2026): They flagged it again while requesting inexistent and private information (e-mail address, reference number, full name, and phone number), supporting my suspicion they actively try to censor negative reviews.
Divoom 回复2026-07-08
Hi Filipe,
Thank you for sharing your feedback. We’re sorry to hear that your experience with Pixoo64 and the Divoom app has been frustrating.
We understand your concerns about the app connection stability, slow performance, and the brightness changes after the firmware update. This is not the experience we want our customers to have, and we will share your feedback with our product and app teams for further review.
We also want to sincerely apologize if our previous review report or information request made you feel that we were trying to censor your feedback. That was not our intention. We respect honest customer reviews, including negative ones, and your feedback helps us identify where we need to improve.
If you are still using the product and would like help, our support team can assist with connection troubleshooting, display calibration after firmware updates, and app setup guidance. You can contact us directly at [email protected] with the subject line “Trustpilot Pixoo64 Support”, and we’ll do our best to help.
Again, we’re sorry for the inconvenience and appreciate you taking the time to explain the issues in detail.
Divoom Customer Support Team
SCAMMERS- PRODUCTS ARE TRASH- Worst Technical and Customer service experience ever- I have one of their speakers and it went on a shelf in my closet, never used- pulled it out to use it and although the screen works, syncs to bluetooth the Audio (the speaker itself) is defective- No Audio. After 78 messages all with basic connectivity, a video and several screenshots- she deduced it was broken. The only offer was to buy another speaker- or they would mail parts for me to repair as long as I paid the Shipping and Handling- over 30.00 USD....pathetic. The service person was arrogant and lacking any sense- many of the 78 messages were reiterating already shared info....Attaching screenshots...
Divoom 回复2026-07-08
Hi Ted,
We’re very sorry to hear about your experience, and we sincerely apologize that this review was not addressed at the time.
If your speaker had no audio output while other functions were still working, and the troubleshooting process did not lead to a clear solution, we completely understand how frustrating that must have been — especially after you had already shared videos and screenshots with our support team.
This is not the level of support we want Divoom customers to receive. We’re reviewing older customer feedback like this to better understand where our product support and communication process failed, and to improve how technical issues are handled going forward.
If you would still like us to review the original case, please contact us at [email protected] with your order number, purchase email, or previous support ticket details. Our team will do our best to check the case and see what options may be available.
Again, we apologize for the poor experience and appreciate you sharing detailed feedback.
Divoom Team
Ordered and received pixoo64.
It was malfunctioning from the beginning. I asked to send back and get refund.
After 6 weeks, i'm still mailing back and forth to get address details and refund procedure. They only want to give $20 discount (for a not properly functioning device)!
Divoom 回复2026-07-08
Hi Constant,
We’re very sorry to hear about your experience with Pixoo-64, and we sincerely apologize that this review was not addressed at the time.
If your device was malfunctioning from the beginning and your return/refund request was not handled clearly or quickly, we completely understand your frustration. Waiting several weeks for return address details and a proper refund process is not the service experience we want any Divoom customer to have.
We’re reviewing older customer feedback like this to better understand where our support and return process failed, and to improve how product issues are handled going forward.
If you would still like us to review the original case, please contact us at [email protected] with your order number, purchase email, or previous support ticket details. Our team will do our best to check the case and see what options may still be available.
Again, we apologize for the poor experience and appreciate you sharing your feedback.
Divoom Team
I ordered a tivoo January 3rd. Everything was okay, though I got an email saying there were delays due to the holidays but it shouldn’t be more than a week. Fine, I thought, that happens. I finally got my package at January 15th, but they had sent me the wrong item.
So I contacted customer service. Thinking they would just send me the right product. Oh how I was wrong. After a couple weeks of mailing back and forth and sending multiple pictures of the product and the outer carton box etc. I got told to send the product back before I could receive the right one.
So I did.
Now after an extra couple of weeks the customer service person is ignoring me and I think I will never get what I ordered or my money back.
Don’t buy from this worthless company, with bad customer service.
Divoom 回复2026-07-08
Hi Adrian,
We’re very sorry to hear about your experience, and we sincerely apologize that this review was not addressed at the time.
Receiving the wrong item is already frustrating, and we completely understand how disappointing it must have been to go through the return process and then not receive a clear follow-up about the correct replacement or refund. This is not the service experience we want any Divoom customer to have.
We’re reviewing older customer feedback like this to better understand where our fulfillment and support process failed, and to improve how wrong-item and return cases are handled going forward.
If you would still like us to review the original case, please contact us at [email protected] with your order number, purchase email, or previous support ticket details. Our team will do our best to check the case and see what options may still be available.
Again, we apologize for the poor experience and the lack of timely communication. Thank you for sharing your feedback.
Divoom Team
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