divoom pixio 64 II
i bought a divoom pixio 64 II. it looks amazing!!. the app is super confusing and a bit glichy but i made a custom playlist and that solve the issue for now. the shipping was lighting fast!
About Divoom
Data updated- Website
- divoom.com
- Category
- Electronics & Technology
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 13 reviews
- Replies to negative
- 100% (9/9)
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About this business
Divoom believe in prouding the ultimate freedom platform for designers to showcase their flair in transforming all beautiful things into speaker. There is no limitation for Divoom designers to realize their dream and union of true product design. Divoom is now making more stylish speakers for your use anywhere,anytime, going the extra mile to exceed your expectation,enriching your everyday life.
Written by the business, not verified by us.Is Divoom legit?
Divoom (divoom.com) has a 3.5 out of 5 rating on OK.one, based on 25 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 64% rate it 4 stars or higher while 36% give 1 star; The business has replied to 100% of negative reviews; 13 of them were added in the last 12 months. Last updated 2026-10-24.
What people say
Absolutely Love my Divoom
Absolutely love my Divoom products. Started out adding the Times Gate to my desk with many customized themes to get me through the day. Recently I added the Times Frame and I didnt think things this futuristic existed for consumers. I play my GIFs and Videos of my kids all day long to keep me company. My desk hasn't felt more complete then it has with Divoom!
I purchased two models
I purchased the Times Gate model, and two days later I decided to buy the Times Frame model as well. Every single request of mine was met with prompt, courteous, and helpful service. I highly recommend them!
The devices are top-notch
The devices are top-notch! I’ve already added three to my collection and I enjoy using them every day- everything is of very high quality and looks great. Yes, the app sometimes causes some inconvenience, but that doesn’t spoil the overall impression.
Very Finicky app
Very Finicky app. My Times Gate has many annoying kinks that I can't get rid of. Lacks some customizability, and many things are hard to understand, or don't work properly.
Reply from Divoom2026-09-24
Hi Carson, Thank you for sharing your feedback, and we’re sorry to hear that your experience with the Times Gate app has been frustrating. Times Gate is designed to support a variety of customizable displays, widgets, pixel content, and other features through the Divoom App, so the experience should not feel confusing or difficult to use. We’d really like to understand the specific issues you’re experiencing — especially which features are not working properly or which areas you feel lack customization. If possible, please contact our Divoom Support team with a few screenshots or a short video showing the issues. We can help troubleshoot the setup and also pass your feedback directly to our App and product team for review. We appreciate your feedback and would really like the opportunity to improve your experience with Times Gate. — Divoom Support Team
Great customer service
The product hasn’t arrived yet but the customer service is excellent. The local courier (Evri) lost my parcel but Yara at Divoom was super helpful and couldn’t have been more supportive.
my divoom times frame had a software…
my divoom times frame had a software fault. i consulted the website and used the chat service to eventually get connected to an agent called yara. i sent her a video of the fault from which she determined a new model would be required under warranty. i incorrectly added my address on one of the email chains which caused a delay with the replacement but despite this yara was very patient and was prompt with her replies. i eventually received a replacement times frame in the post. great service from the team
Avid fan encounters issue
I have used Divoom Products for several years now, I recently purchased a new Tiivoo 2 speaker and I was excited for the new features. I used features like the Radio, and Alarm, as well as Bluetooth and Micro SD card to listen to music. I encountered an issue where my screen was black and the audio was distorted, I was devastated. I reached out to support and I thought I was going to have to get a replacement model. However they provided me with a fix that I could do with my computer, replacing the corrupt files. They got back to be prompt and with clear instructions, I was able to fix the issue and now I can enjoy my speaker again!
Awesome products
Fast ordering process. Neat website.
You 'magically' changed the price on me…
You 'magically' changed the price on me from 107 dollars to 149! Unacceptable! Divoom reached out to me and everything was worked out to my complete satisfaction. I still do not know how the price changed, but they honored the original expected price, and I have received my alarm clock. My grandson loves it and is ready to go back to school with his new alarm. Thank-you
Helpful and responsive!
Really pleased with my Times Frame
Really pleased with my Times Frame and for the quick and great customer support.
I bought the Tiivoo-2 for my grandson
I bought the Tiivoo-2 for my grandson. The device is complicated until the company quickly sent me a video to help explain its use. I have not set it up yet because it is a gift for him, but I am impressed with all of its fun functions. I think he will like it!! The company has been very responsive to my questions!
HUGE DISSAPOINTMENT.
Divoom Time Gate is a huge dissapointment. Very less pre-made modules available to be used, not to mention they don't look good at all, in fact most of the module look like some 4years old doodling randomly with some noob colours. No audio, not even Beeping function. Do not believe anything advertised by this scammer company or what those paid influencers anywhere said about this product.
Reply from Divoom2026-07-08
Hi Jan, We’re really sorry to hear that Time Gate didn’t meet your expectations. We understand how disappointing it can be when a product experience feels different from what you expected from our website or ads. Time Gate is designed mainly as a smart pixel display and desk clock with app-based customization, but your feedback about the available widgets, design experience, and product presentation is very important to us. We’ll share it with our product and marketing teams for review. If you’re experiencing any setup issues or if the product functions are not working as expected, please contact us at [email protected] with your order number. Our team will be happy to check this for you and see how we can help. Thank you for sharing your honest feedback. Divoom Team
Haven't received my order
Haven't received my order. Parcel tracking clearly states it was returned to sender (in Germany) after reaching customs for unknown reason. Over two weeks and still waiting for a refund.
Reply from Divoom2026-07-08
Hi, We’re very sorry to hear that you still haven’t received your order and that the refund process has taken longer than expected. We completely understand your frustration. We’d like to investigate this case immediately, including the shipping status, return-to-sender record, and refund status. We have requested more information through Trustpilot so we can locate your order. Please also feel free to contact us at [email protected] with your order number or the email address used for the purchase. Once we confirm the order details, our support team will follow up with a clear solution as soon as possible. We apologize again for the inconvenience and appreciate your patience. Divoom Team
Had a problem with my product
Had a problem with my product, wrote them the next day and followed by a quick response. Very helpful and kind service
Sent me faulty sling bags
Sent me faulty sling bags. They won’t update and have functionality issues. I tried to return them under the statutory 30 day returns policy in the U.K. and the ignored my request and updated my sales order to NON RETURNABLE. An utter disgrace! DO NOT BUY DIRECT FROM DIVOOM. Currently using PayPal to aid my return.
Reply from Divoom2026-07-08
Hi Daniel, We’re very sorry to hear about your experience. If the sling bags had functionality issues and your return request was not handled properly, we completely understand your frustration. This is not the service experience we want any Divoom customer to have. We would like to review your case internally, including the product issue, your return request, and why the order status was changed to non-returnable. We have requested more information through Trustpilot so we can locate your order. You can also contact us directly at [email protected] with your order number or the email address used for purchase. Once we confirm the details, our support team will follow up and help provide a proper solution as soon as possible. We sincerely apologize again for the inconvenience. Divoom Team
GARBAGE CUSTOMER SERVICE
GARBAGE CUSTOMER SERVICE Device didn't work, support team kept giving me the same workaround but i even showed them videos proving it doesnt work. Asked for a return which was still in warranty and they've not responded since. Cheap, unprofessional company don't buy from them.
Reply from Divoom2026-07-08
Hi G L, We’re truly sorry to hear about your experience. If your device was not working and the troubleshooting steps we provided did not resolve the issue, we understand how frustrating it must have been — especially after you had already shared videos showing the problem. This is not the level of support we want any Divoom customer to receive. We would like to review your case again, including the device issue, the videos you provided, and why your return request under warranty was not followed up properly. We have requested more information through Trustpilot so we can locate your order and previous support records. You can also contact us directly at [email protected] with your order number or the email address used for purchase. Once we confirm the details, our support team will follow up and work with you on a proper solution as soon as possible. We sincerely apologize for the poor experience and the delayed response. Thank you for bringing this to our attention. Divoom Team
Great service
Fast shipping and happy with my purchase
Loved it
I loved it so fun to use
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