Mellow Sleep is a lifestyle brand that completely redefines how you rest.We put our customers at the heart of everything we do, inviting you to join our community, share your sleep stories, and explore the connections between rest, mental wellness, family, and lifestyle.Our signature products are thoughtfully designed to bring comfort, simplicity, and better sleep into your everyday life.The dual-layer comforter adapts to hot and cold sleepers alike, no duvet cover needed. It unzips into two layers, is machine washable, hypoallergenic, and breathable, making clean, effortless sleep a daily reality.Our Cloud Pillow features a 6-zone ergonomic structure and exclusive FlipFit™ dual-height design. Built for side, back, and stomach sleepers, it offers contoured support zones, breathable materials, and a fully washable construction for cleaner, better-aligned sleep night after night.With Mellow, you don’t just sleep, you sleep smarter, deeper, and better.
Written by the business, not verified by us.Mellowsleep (mellowsleep.com) has a 4.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is good. 78% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 89% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the blankets, sheets, and pillows are extremely soft and comfortable to use every single night. People often share that the support team is exceptionally responsive, friendly, and ready to help quickly whenever questions arise. Some reviewers were not happy with delayed shipping times and missing items split across multiple package deliveries. A few customers also pointed out that certain pillows lacked proper support or became damaged after being washed. Others experienced frustrating communication attempts when trying to resolve these ongoing shipping and product quality issues.
Auto-generated from all reviews of this business. For reference only.Customer service is responsive and unbelievably polite, kind and accommodating. I orders both pillows and the cooling pillow cases and for the first time I didn’t flip my pillow throughout the night. The pillows offer the perfect amount of support for this side sleeper. I highly recommend.
I am very satisfied with their pillow, it is comfortable to sleep on, now I can't sleep on any other pillow, because they are not comfortable for me compared to the pillow they have, I also like their attitude and support🥹🫶🏻💫 I sincerely recommend it
I ordered 2 puff pillows and pillow cases. I am missing my king size puff pillow. While customer service is quick to respond, it has been over 30 days and I still do not have my missing item. I was told it would be shipped in 72 hours and would be escalated. I received a tracking number and there was no activity. Several weeks later and after me sending multiple emails, I received an email that the package was lost due to no activity, not sure I buy it since it never shows it was received by the carrier, but was told the item would ship in 72 hours and would be escalated and priority. After another inquiry when I didn’t receive new tracking, I was told the king blue puff pillow was out of stock due to influx of orders and would be shipped. I received another email that contained the original replacement tracking number. When I inquired about the number being the same, I was again told the item was out of stock due to influx of orders. I would think a customer who has waited over 30 days due to an error of the company would have shipping priority over any new incoming orders. Starting to feel like I’m getting the runaround. Very sad because they have a great product.
The customer service has been fantastic. Their follow up was fast. I was returning a pillow that wasn't hard enough. The return was delayed due to a car accident. I let them know of the delay and with each follow up email, they first asked how I was doing. It made me feel like a family run business where they actually care about their customers. I have since ordered an amazing blanket we are thrilled with.
Excellent quality. Love it
Very happy with their product even with the longer than anticipated delivery time frame. I actually received 2 (ordered one) cooling comforters along with a loose delivery label for a customer in CA (I'm in SC). Contacted customer service via the website for the return which did take a few back and forth messages to complete. Reading other comments it appears most of Mellow's problems relate to their distribution / contract carrier - perhaps it needs a review itself!
My original order got lost in translation, reach out to costumer service and they made new order and consistently contacted me until order had arrived
Flat body pillow. Poor quality. Return shipping is $15. No customer service.
Hi Rae, We're sorry to hear that the Body Pillow didn't meet your expectations and that you were disappointed with your experience. We've sent you an information request through Trustpilot so we can look into your order and concerns further. When you have a moment, please respond to the request, and we'll be happy to review the details and assist you from there. Warmly, The Mellow Team 🌙
I've ordered many items from mellow. The products are great. It's the customer service that is seriously lacking. My issue is simple. One of the items in my order did not get delivered. I reached out to mellow. They requested pictures be sent. I sent the pictures. I was told my concern was being sent to " next department." They requested additional pictures. I sent those. I got no response. I emailed to follow up. They said "we responded by asking you to send pictures. We will follow up once you send them." To which I replied that I already sent the pictures, but resent them again anyway. Now... crickets. No response. This is a simple issue. Why is it so hard to receive the item I have already paid for?? I want to buy more products, but won't now due to the realization that problems with shipping won't be made right.
The comforter is good quality and my pillow cases keep my head cool and I got the cooling pillows also keep your head cool while sleeping and it really works. I also purchased a body cooling pillow that is sweet to sleep with also. I recommend everything I have purchased is great quality for the money and everything arrived very fast. There customer service is also very good there always asking me questions did I receive the item I ordered. I really like everything I have purchased from them. I think I’m going to order the cooling sheets next. I can really tell a difference from my pillows and comforter it really works
I can’t speak for the negative reviews here regarding slow shipping but I certainly haven’t experienced that. I placed an order night before last for two pillows and a comforter. Immediately after I received the payment confirmation I thought I had inadvertently ordered four pillows rather than two so I immediately emailed their customer service and received a response back within minutes which shocked me. We’re talking nearly 11pm EST they responded back. It wasn’t the typical auto responder it was a live person named Jess who responded to my specific issue of over ordering. Also the comforter I ordered…I did receive a message right away that I do believe was an auto response however appreciated letting me know the color I ordered might be delayed due to high demand or something along those lines but it did say it would ship within 10 days. Yesterday I received a notification the comforter is ready and the pillows shipped as well. Both products will be delivered tomorrow per tracking number. So people…allow a fledgling company time to streamline their processes and procedures. I appreciate the swift response and frankly was floored to have received one so quickly. Let’s face it, AI is pretty much all most people are going to serve up anymore in the way of customer service agents. It was nice having Jess address my query so quickly and assure I was taken care of. Turns out I didn’t order two more than I thought I did…I was just ordering late at night without my readers. If the comforter is as yummy in person as it looks online and the pillows are decent then I say this company is a winner winner because bedding and pillows are bonkers expensive anymore and this price point in today’s climate is superb. Thank you Mellow and thank you Jess🫶🏻❤️🫶🏻 Marlana Woodbury
I would never use any other bedding supply company, I love everything they have! I have purchased everything almost. The Customer service is top notch and have been helping me with anything I need, very promptly and professionally. Love Mellow!!!
Absolutely dreadful experience. Company is dishonest. Lies to the customer. Made my order 8 days ago and it hasn't shipped and every response from customer service is AI. You cant get a refund or your get your product. They split my order and half of it has had a shipping label on it for a week and hasn't shipped and the other half of the order I have no idea whats going on but it hasn't shipped. Every reply from custom service is ai. Company is a joke who has no interest in helping the customer. Will report to the BBB
Hi Justin, We're sorry to hear that your experience with your order has been frustrating. We'd appreciate the opportunity to look into your concerns and see what we can do to assist. We've sent you an information request through Trustpilot. When you have a moment, please respond to our request so our team can review your order and previous correspondence. Thank you for giving us the opportunity to look into this further. Warmly, The Mellow Team 🌙
When I didn't receive the pink pillow mellow cases, I contacted Mellow Team. They were out of stock and their shipment were extended and I was given an option to change the color. So I changed to purple and it arrived quickly and in a timely matter. The Mellow Team was great! Communication was awesome. I did 4 stars since I was waiting on the pink pillow cases when they could not give a definitive answer on the re-stock. I reached out to Mellow after waiting a few weeks after my Pillows got here.
I own multiple Mellow products which I love unfortunately I received the adapt pillow and it was not the quality I am accustomed to it was coming apart at the seams and seemed to have strange marks all over. I reached out to customer service and sent photos and immediately was shipped a new pillow. Fantastic customer service and products.
I’ve made 3 orders so far and all have gone smoothly and wonderful! I misunderstood my latest confirmation email with my order and emailed them thinking I would not get a reply in time before my order shipped and I got a reply from a real person almost instantly. Cleared everything up and went above and beyond with their customer service. Great products too!!
So I ordered because I kept seeing these adorable comforters on instagram! When i originally ordered, I was sent a comforter by their Amazon store even though i ordered through the website. I originally got a used dirty comforter but Mellow support was so quick to get me a brand new comforter free of charge and that one was clean and perfect 🤩 So yeah, I love my marshmallow comforter and mellow did a fantastic job with customer service!
The pillow product meets my wildest expectations! Yes, I’m a side sleeper using a CPAP. While in use, the pillow conforms to a very supportive and comfortable shape. Better yet, when I sent an email to MELLOW, the response was quick and supportive. This product and its customer support team are winners to me. Chuck Weber
We love the pillows. Expanded perfectly when unpackaged. There was no odor at all. We also purchased the cooling pillow cases. The delivery is a bit slow but it seems they are in great demand. I checked on one order with customer service and they were extremely polite and helpful. We will for sure be purchasing more items.
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