I can’t speak for the negative reviews…
I can’t speak for the negative reviews here regarding slow shipping but I certainly haven’t experienced that. I placed an order night before last for two pillows and a comforter. Immediately after I received the payment confirmation I thought I had inadvertently ordered four pillows rather than two so I immediately emailed their customer service and received a response back within minutes which shocked me. We’re talking nearly 11pm EST they responded back. It wasn’t the typical auto responder it was a live person named Jess who responded to my specific issue of over ordering. Also the comforter I ordered…I did receive a message right away that I do believe was an auto response however appreciated letting me know the color I ordered might be delayed due to high demand or something along those lines but it did say it would ship within 10 days. Yesterday I received a notification the comforter is ready and the pillows shipped as well. Both products will be delivered tomorrow per tracking number. So people…allow a fledgling company time to streamline their processes and procedures. I appreciate the swift response and frankly was floored to have received one so quickly. Let’s face it, AI is pretty much all most people are going to serve up anymore in the way of customer service agents. It was nice having Jess address my query so quickly and assure I was taken care of. Turns out I didn’t order two more than I thought I did…I was just ordering late at night without my readers. If the comforter is as yummy in person as it looks online and the pillows are decent then I say this company is a winner winner because bedding and pillows are bonkers expensive anymore and this price point in today’s climate is superb. Thank you Mellow and thank you Jess🫶🏻❤️🫶🏻 Marlana Woodbury