Mellow Sleep is a lifestyle brand that completely redefines how you rest.We put our customers at the heart of everything we do, inviting you to join our community, share your sleep stories, and explore the connections between rest, mental wellness, family, and lifestyle.Our signature products are thoughtfully designed to bring comfort, simplicity, and better sleep into your everyday life.The dual-layer comforter adapts to hot and cold sleepers alike, no duvet cover needed. It unzips into two layers, is machine washable, hypoallergenic, and breathable, making clean, effortless sleep a daily reality.Our Cloud Pillow features a 6-zone ergonomic structure and exclusive FlipFit™ dual-height design. Built for side, back, and stomach sleepers, it offers contoured support zones, breathable materials, and a fully washable construction for cleaner, better-aligned sleep night after night.With Mellow, you don’t just sleep, you sleep smarter, deeper, and better.
Written by the business, not verified by us.Mellowsleep (mellowsleep.com) has a 4.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is good. 78% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 89% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the blankets, sheets, and pillows are extremely soft and comfortable to use every single night. People often share that the support team is exceptionally responsive, friendly, and ready to help quickly whenever questions arise. Some reviewers were not happy with delayed shipping times and missing items split across multiple package deliveries. A few customers also pointed out that certain pillows lacked proper support or became damaged after being washed. Others experienced frustrating communication attempts when trying to resolve these ongoing shipping and product quality issues.
Auto-generated from all reviews of this business. For reference only.Very comfortable, love the comforter, could stay on bed all day! Amazing customer service. I made an error inputting my delivery address, contacted customer service by email, and received immediate update that it was corrected. Customer service then reached out several times to ensure delivery snd satisfaction!
Good luck reaching customer service. Their website claims someone will respond within 24 hours, but that has not been my experience at all. The comforter I ordered ripped after the first wash, even though I followed the care instructions exactly. The company refused to allow a return, and I only received a response after weeks of repeated emails. These people are crooks. UPDATE (7/25/26) in response to Mellowsleep's response: Again, this company lies. On their own website per listed care instructions, "Knitted fabric is stretchy but prone to abrasion. A drum washer's tumbling motion helps reduce fabric pulling and deformation. The large drum allows the comforter to fully expand for better washing and rinsing. Wash one comforter per load only. Avoid washing with other items to prevent snagging or color transfer." I find it interesting how quickly they responded here. I challenge anyone reading this to send an email with issues about the product to they have received to the email listed , as well as the contact form, on the website. You will hear crickets.
Hi Dayna, Thank you for taking the time to share your feedback. We're truly sorry to hear that you felt unsupported throughout your experience and that it took longer than expected to receive a response from our team. We'd like to take another look at your case to ensure that your concerns were reviewed appropriately and that the correct process was followed. For some additional context, our King and California King MarshMellow Comforters require a commercial-grade washer and dryer with sufficient weight capacity, approximately 33 lbs or more. We understand that this can sometimes be confused with residential machines marketed as "large capacity" or "heavy-duty," which are often measured by drum size in cubic feet. While a residential machine may appear large enough to accommodate a comforter, its weight capacity may not be sufficient for the significantly increased weight of a saturated double-stuffed mellow comforter. That said, we'd still like to review your specific case and previous correspondence. We've sent you a request for your order details, and once we receive that information, our team will take another look at your case and follow up with you after completing our review. Thank you for giving us the opportunity to revisit your experience. We look forward to hearing from you. Warmly, The Mellow Team 🌙
I ordered a pillow and then looked at my funds and realized I should hold off for now. I emailed them the same day requesting an order cancellation, knowing that it might not be granted, but every CSA in the email chain was very kind, responded quickly, and my order was cancelled without any issue. The quality of this support is really appreciated and not as common nowadays, and it makes me want to try their product in the future when I have more wiggle room in my finances.
Very well made pillows. Fluffy! and bought together with the cooling pillowcases. They really work! just dont take them to camping in a tent ( did and regret haha) bc they really get cold there xD but we have enjoyed having them for this summer days at home!
Ok so I initially was sent the completely wrong pillow, I was disappointed of course. I reached out to customer service and they were extremely quick to resolve the issue. They sent the correct pillow, kept me updated with the tracking with consistent emails and were very professional and friendly throughout the entire experience. My disappointment quickly turned into being very impressed by how well it was handled... I also have to add, the mellow cooling pillow is truly amazing. I have neck issues and have spent hundreds of dollars trying out pillow after pillow. This one is a keeper and ill be purchasing a second one, which I have NEVER found a pillow I have ever wanted to buy again.
I ordered two pillows but received only one. Contacted customer service (they have my name wrong on their emails despite it being the fourth email in the thread)and was told to send them photos of the box labels, content laid out etc. They do not even know what they shipped but I have to provide proof of what I received so that they can give me the customer service runaround. I can see no satisfactory resolution to their poor business practices. Stay away from this “company”. Always read reviews before making a purchase!! Always! Please note that this company always replies to negative reviews with the same, “we want to work with you to make it right” crap but you, the customer, always has to generate photographic evidence before they will work with you. I am out about $100 but the lesson has been learned. This company has poor business practices and returns cost the consumer additional money. Plus, the pillow is simply not as advertised. It is hot, flimsy and not worth even the $15 return fee. Google better pillows!
Hi Tracy, Thank you for sharing your feedback. We're sorry for the confusion caused by the incorrect name used in our previous emails. We understand how frustrating that can be, especially after you've already been in contact with our team, and we sincerely apologize for the oversight. We also understand your frustration regarding the photos we requested. These photos are part of our standard process for missing or incorrect items and help us document and verify what was received before we can determine the appropriate resolution. We appreciate your cooperation in providing them. That said, we'd like to make sure your concern was handled correctly from the start. We've sent you a request through Trustpilot for a few additional details about your order so we can locate your previous correspondence and take another look at your case. When you have a moment, please feel free to respond to our request through Trustpilot. We'd appreciate the opportunity to review everything and assist you further. Warmly, The Mellow Team 🌙
My order was late I’m coming. When I reached out to the company they responded right away to me. They fixed the issue and kept in touch with me along the way. This is a very reputable company. I bought the king size pillow and LOVE it. Not only are the people wonderful to work with the products are amazing. I will be ordering more and will encourage others to use the Mellow company as well!!!
I ordered the CloudAlign pillow, cloud cooling pillow cases, and the BodyAlign Cooling pillow for a gift for my daughter on June 21, 2026. Mellow took my money, said it was out for delivery, then said we denied delivery which was a lie. Never came to her address. I have been sending emails because they do not list a phone number. They keep promising to get the items sent out, and it has not happened. So 32 days after ordering and my daughter has not received her gifts. They said they would send it or refund. NEITHER HAS HAPPENED! I BELIEVE THIS IS A BIG SCAM! I will dispute my credit card charges. DON’T BUY FROM THIS SITE! They tell you something and do not follow thru. Joyce Nutt
Hi Joyce, Thank you for taking the time to share your experience. We're truly sorry for the frustration and disappointment surrounding your order, especially as these items were intended as gifts for your daughter. We've reviewed your previous correspondence and have reached out to you directly regarding your order. When you have a moment, we'd greatly appreciate it if you could check your inbox and reply to our email so we can continue assisting you. While we closely monitor every shipment, once a package has been handed over to the courier, the transportation process is unfortunately outside of our direct control. That said, please be assured that we've already communicated with the courier regarding your shipment and have been actively monitoring its progress. We appreciate your patience and the opportunity to continue looking into this with you. We hope to hear back from you soon. Warmly, The Mellow Team 🌙
I really wanted to love Mellow Sleep because my experience started out great. I've purchased two comforters, a pillow, pillowcases, and the EasyFit Sheet, so I've invested quite a bit in their products. When I received the EasyFit Sheet, I put it on my bed and slept on it for about a week. It fit my mattress perfectly and stayed securely in place exactly as advertised. I then went out of town for nearly two weeks. After returning home, I washed the sheet for the first time, following the care instructions exactly: cold water, delicate cycle, mild detergent, and air dried. After that first wash, everything changed. The sheet stretched out, bunches up whenever I sit on the bed, and repeatedly comes untucked throughout the night. It no longer performs the way it did when I first received it. I contacted customer service, provided photos, and explained the issue in detail. I was told this was "fabric relaxation" rather than a manufacturing defect, and my request for a replacement was denied because I didn't report the issue within seven days of delivery. I find that policy unreasonable for bedding. Many people don't wash brand-new sheets within the first week, and in my case, I was out of town for nearly two weeks. There was simply no way for me to discover the problem until after I returned home and completed the first wash. What disappointed me most wasn't just the sheet—it was the customer service. I wasn't asking for a refund on an old, worn-out product. I was asking the company to stand behind a premium sheet that stopped performing after one properly cared-for wash. I had hoped Mellow Sleep would value a repeat customer and work toward a reasonable solution, such as replacing the sheet or offering a substantial discount toward a replacement. Instead, my concerns were dismissed solely because of an arbitrary seven-day reporting policy. If you're considering purchasing from Mellow Sleep, just be aware that if an issue doesn't become apparent until after the first wash, you may have no recourse. That was a very disappointing experience for a company that markets itself as a premium bedding brand.
Hi Kathy, Thank you for taking the time to share your feedback and for being a valued Mellow Sleep customer. We're truly sorry to hear that your experiences with our customer service have left you feeling disappointed and unsupported. We've reviewed your feedback and are now taking another look at your previous correspondence with our team. We appreciate your patience while we complete our review, and we'll reach out to you directly as soon as we've finished. Thank you again for giving us the opportunity to revisit your experience. Warmly, The Mellow Team 🌙
The product was great and when I had a shipping issue it was clearly explained and followed through every step of the way until it was resolved
Very happy with my Body Align pillow. I have POTS, hyper mobility EDS and a few other chronic illnesses, so my body is always struggling with support, especially during sleeping hours - which I always struggle to find a comfortable position in anyway. The Body Align pillow was an immediate, "OMG! This is amazing!" reaction. It is the perfect size and the perfect amount of plush without your hips, knees, ankles or shoulders coming out of alignment (making injuries worse). My husband tried it an really enjoyed it as well. Thanks, Mellow!
I love this pillow. Comfy and I love the fact that it stays poofy all night. I hate flat pillows. This is a keeper.
Love the pillow. One I ordered was back ordered- customer service worked with me and we swapped the color. It arrived quickly. Will order again!
I sent an email with questions regarding my new comforter. Immediately received a reply back. Customer Service was quick and helpful. The sweetest customer service. Best out of any company I've ever dealt with. Love the Mellow products and the team!
Products: Comforter and Pillows Product Quality & Performance: The bedding genuinely delivers on its promises. Both the comforter and pillows provide exceptional comfort, maintaining a refreshing, temperature-regulated feel that truly makes it feel like resting on a cool cloud. Customer Service: Professional, responsive, and efficient. Any initial issues were handled swiftly and expedited without hassle, making the brand a pleasure to work with. Final Verdict If you are looking for bedding that combines cloud-like comfort with reliable temperature control—backed by top-tier customer support—Mellow Sleep comes highly recommended.
Worst experience ever! Ordered 4 pillows for my fmaily. We did not like them. They all came separately. I returned them and was charged $15 for restocking fee each time I sent it back - plus had to pay extra for shipping. Emailed and spoke to multiple people at the company and they all sent me a generic answer that didn't help me. So frustratinga nd annoying. They definately are not helpful or honest. BUYER BEWARE!
Hi There, We’re truly sorry to hear that your experience with us left you feeling frustrated and disappointed. We understand how upsetting it can be when you reach out for help and feel that the responses you receive are not addressing your concerns in the way you had hoped. We’d like the opportunity to take a closer look at your situation and see if there are any other options we may be able to provide. We’ve sent you an information request so we can review the details of your order and return experience more thoroughly. Regarding our return policy, the $15 return processing fee is a standard, flat fee that helps cover the costs associated with processing a return, including the prepaid return shipping label, receiving and inspecting the item at our warehouse, and safely handling or disposing of products that cannot be resold for hygiene reasons. The original shipping fee is also not included in the refund, as it covers the cost of shipping the products from our warehouse to the designated delivery address. That said, we sincerely regret that your previous correspondence left you feeling unheard, and we’d like the chance to review this personally and determine whether there may be another way we can assist. We look forward to hearing back from you so we can take a closer look and work toward a more satisfactory resolution. Warmly, The Mellow Team 🌙
The quality of their products is amazing. I have the cooling comforter, cooling pillowcases and the cooling align pillow. They are the softest prettiest things ever!
If I could leave 0 stars I would. This company is a bunch of thieves. I never received my order, their contracted delivery company claims they delivered the package which they did not. Company will not refund my $125.55 for a product I never received. Buyer beware. Do not buy from these crooks!
Hi Damian, Thank you for sharing your feedback. We're sorry to hear about the frustration surrounding your order and understand how concerning it is when you're unable to locate a package you were expecting. After reviewing the tracking information, it appears the package was successfully delivered to the shipping address provided with the order. We understand that this may not have been the intended address, and our team is currently reviewing the details of your case to determine the best way to assist. In the meantime, we kindly recommend reaching out to the address where the package was delivered, if possible, to see if the order can be retrieved. Our team will also continue reviewing your case and will reach out to you directly as soon as we've completed our review. Thank you for your patience while we look into this further. Warmly, The Mellow Team 🌙
I’m very satisfied with these pillows. They are very comfortable and one of my favorites. But what I’m most happy with is the service the company provided. There was a complication in the beginning and I sent them an email. They responded immediately and fixed the problem the same day. I appreciate that kind of response
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