Great service great quality
Great service great quality! I love the material love the 2x stuffed blanket I literally can’t wait to save to buy ALL the pillows and cooling blanket but I bout the sheets too and I absolutely love them!
About Mellowsleep
Data updated- Website
- mellowsleep.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 100 reviews
- Replies to negative
- 89% (17/19)
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About this business
Mellow Sleep is a lifestyle brand that completely redefines how you rest.We put our customers at the heart of everything we do, inviting you to join our community, share your sleep stories, and explore the connections between rest, mental wellness, family, and lifestyle.Our signature products are thoughtfully designed to bring comfort, simplicity, and better sleep into your everyday life.The dual-layer comforter adapts to hot and cold sleepers alike, no duvet cover needed. It unzips into two layers, is machine washable, hypoallergenic, and breathable, making clean, effortless sleep a daily reality.Our Cloud Pillow features a 6-zone ergonomic structure and exclusive FlipFit™ dual-height design. Built for side, back, and stomach sleepers, it offers contoured support zones, breathable materials, and a fully washable construction for cleaner, better-aligned sleep night after night.With Mellow, you don’t just sleep, you sleep smarter, deeper, and better.
Written by the business, not verified by us.Is Mellowsleep legit?
Mellowsleep (mellowsleep.com) has a 4.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is good. 78% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 89% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers frequently mention that the blankets, sheets, and pillows are extremely soft and comfortable to use every single night. People often share that the support team is exceptionally responsive, friendly, and ready to help quickly whenever questions arise. Some reviewers were not happy with delayed shipping times and missing items split across multiple package deliveries. A few customers also pointed out that certain pillows lacked proper support or became damaged after being washed. Others experienced frustrating communication attempts when trying to resolve these ongoing shipping and product quality issues.
Auto-generated from all reviews of this business. For reference only.What people say
Rating 5 stars because although there…
Rating 5 stars because although there was a snafu in delivery, their customer service was very responsive and rectified the concern. I’ve enjoyed the pillows and comforters and cooling sheets I’ve ordered. I will order from them again.
I finally received my pillow in gray as…
I finally received my pillow in gray as it took a long time to get it. That’s my only complaint. The pillow is great and love the puffiness. Customer service and support is wonderful. Thank you mellow sleep.
Received my pillows after a month of…
Received my pillows after a month of waiting and they are good. I have been able to get better sleep with them. I also got the comforter as well and my wife loves it. Would recommend.
My order for the Dream Slides was lost…
My order for the Dream Slides was lost due to carrier issues and Mellow Team reached out and resolved the issue with the Carrier and even overnight shipped the replacement Slides at no cost! The Mellow Team stayed in touch thru the duration of said issue. Great products and fantastic customer service!
Great night’s sleep!
The first night with my new Mellow pillow was the first night in ages that I didn’t wake up with a sore neck! So comfortable! Bravo, Mellow!
Puff Pillow
The puff pillow is so nice and comfortable. The shipping took a while like a month but when I reached out to customer service they answered my email with in an hour. They were really kind and helpful.
Eneveloped in luxury!
Finally at 46 years old, I have found my Goldilocks perfect bed accessories!! Mellow has rocked my world with the level of comfort that they provide. I own the super super fluffy comforter, as well as the economic pillows and soon to come in the mail I purchased the robe as well as the slides. Did I need any of that not really, but doesn’t make me comfortable…YES I’m always spending half my time at my boyfriend’s house and since purchasing my mellow bed accessories, I don’t wanna sleep anywhere else. I have convinced him to let me deck his bed out with everything from mellow.. He is a total believer ever since the first night he slept in my bed.
Emailed customer service and they…
Emailed customer service and they promptly answered my question. 5 stars.
Great customer service
Great customer service! I had an issue with my discount code not working and mellow was quick to respond. They were efficient and friendly with their emails and made sure I got the discount refunded to my account.
Love the pillows and the customer…
Love the pillows and the customer service was excellent!
Comforter Tore After One Wash — Warranty Denied
I was really excited to receive my Marshmallow Double Stuffed Comforter, but unfortunately my experience was incredibly disappointing. I owned the comforter for less than one month and washed it one time on a cold, delicate cycle. During that very first wash, the comforter tore along the seam and became unusable. I contacted Mellow Sleep expecting they would stand behind what is marketed as a premium product. Instead, after multiple rounds of emails, photos, and an escalation, they denied my request for a replacement. Their explanation was that my top-load washer with a center agitator caused the damage, even though the comforter was only washed once. I understand companies have warranty policies, but I expected much better customer service. A comforter at this price point should reasonably survive its first wash. I wasn’t asking for a refund, just a one-time goodwill replacement, but they refused. The most disappointing part wasn’t just the product failing. It was the company’s unwillingness to stand behind it. If you’re considering purchasing from Mellow Sleep, I’d recommend thinking carefully about whether you’re comfortable with the warranty support if something goes wrong.
Reply from Mellowsleep2026-07-28
Hi Cole, Thank you for taking the time to share your experience. We're genuinely sorry to hear how disappointed you were, especially after being excited to receive your MarshMellow Double Stuffed Comforter. We understand how frustrating it must have been to experience damage after the first wash and then not receive the resolution you were hoping for. We'd like to clarify that our team did not make its decision based solely on the fact that the comforter was washed in a top-load machine. The care requirements for this particular comforter also take into account the washer's capacity and design, as well as the amount of space available for the comforter to move freely during washing. Because the MarshMellow Comforter is intentionally double-stuffed, it becomes significantly heavier once saturated with water. A washer that does not provide sufficient space and capacity for the comforter can place additional stress on the fabric and seams during the wash and spin cycles. This is why our care recommendations emphasize using an appropriately sized, large-capacity or commercial washer, particularly for larger comforter sizes. We understand that you followed a cold, delicate wash cycle, and we appreciate you providing the requested information and photos during our review. After carefully considering the details of your case, however, our team was unable to confirm that the damage was the result of a manufacturing defect covered under our warranty, and we were therefore unable to approve a replacement. We recognize that this was not the outcome you were hoping for. We value your feedback and will continue to use it to help us improve both our products and the experience we provide to our customers. Warmly, The Mellow Team 🌙
Great communication
I was wary to order, given some reviews I saw on zero communication, but gave it a go (htpermobile side sleeper running out of options.) I ordered 2 body align body pillows, and a cloud align pillow. One of the body pillows and the cloud align pillow came 9 days after ordering. My head and neck are still adjusting to the pillow, but that's more my bad proprioception thinking I need to be higher than I am. It's cool and light and soft, but supportive and (as of yet knock on wood) hasn't really dented from head weight! Body pillow cover is so soft that I constantly want to snuggle up close to it, also still very cooling, and long enough my my 5'2" shortness that I can use it shoulders to calves or feet! Now concerning the other body pillow. I sent a follow up email another 10 days after receiving the other items. I quickly received a response with an apology and a reassurance that it was not forgotten about. Sure enough, 6 says after that, I got the automatic email that it had shipped. Not only that, they replied to the same customer service email to update me there as well, and to keep updating me to make sure that I received it! I couldn't be happier with how they kept me in the loop. (Obviously faster shipping times would've been ideal, but I didn't purchase expect the speediest shipping, so that doesn't bother me) Thank you again, Mellow!!
High Cloud Align Pillow
I ordered the high cloud align pillow. It has only been a few months and the pillow already has a tear almost all the way through. This has been very disappointing. I contacted customer service and they were very friendly and responded quicker than I expected. While I was unable to receive a replacement pillow, they did give me a discount for my next order. As of now I am unable to use it but when I am able to, I plan on ordering another pillow. Whether that will be the same pillow or a different one I have yet to decide.
Skeptical, but very pleased!
I read many reviews and most were not good at all. My 10 year old niece wanted a temp controlled comforter and wanted only this brand. I thought great. After trying to coax her into getting a different brand, she wanted Mellow. I purchased the navy blue comforter for $150 but then 15 minutes later found a coupon online for $30. I emailed Mellow since I couldn't find a phone number and they responded right away. They were able to cancel the first transaction. I re-purchased the blanket for $120 on Saturday July 18th and received it on Thursday July 23rd via Amazon. Perfect timing since her bday is the 24th. The comforter came in a big box and I did not open it so I don't know the quality of it until she opens it tomorrow. She said her friend has one so I'm just going to assume for now it'll be fine. My experience was 100% great. Shocking, but yippee!! I could have always disputed it with the bank if there were issues like many other reviews I read had. Sherry
I purchased 4 king size mellow pillows…
I purchased 4 king size mellow pillows and pillowcases. The pillows are very soft and exactly what I was looking for. I only received 3 pillows originally. You could tell one of the boxes became separated. They were taped together. I emailed customer service and after sending the information they had my fourth pillow on the way the next day. Customer service was very nice and fast.
I had to deal with customer service…
I had to deal with customer service through email several times and each time I got quick responses. I had ordered two puff pink pillows. They were delivered and I was told there was no such address. Come to find out I had put the address in backwards and the post office sent my order back to sender. I couldn’t believe I had done that. Mellow was so wonderful and advised that as soon as that order was on the way back, they would ship to the correct address. They did advise they usually don’t reship for incorrect addresses but since the order was being sent back they would. Second. I ordered the but 4 puff pillows and get 4 free cooling pillow cases. I ordered 2 baby blue and 2 pink. The baby blue and the free pillow cases shipped out right away. The 2 pink pillows were on back order. When I received the baby blue pillows and pillow cases. I only received 1 blue pillow and the 4 cases. I contacted Mellow right away. They asked for a picture of the shipping liable on box and picture of box pillow was received in. I was rushed out my missing baby blue pillow the next day. If you order anything that is back ordered. All you need to do is shot customer support an email and they will work with you to get your order expedited. I have also ordered multiple cooling blankets, cooling comforters, slider shoes I can’t wait to buy the cooling sheets.
Great cozy pillow
Great cozy pillow. I feel like Linus from Charlie Brown!!
Mistake with address
I had made a mistake regarding my address and immediately contacted the Mellow Team. From then on they were very attentive to all of my needs. They made sure to check on me to confirm my order was successfully received. I felt as if they were with me every step of the way making sure I received what I paid for. This stood out to me because it demonstrated outstanding customer service, which is rare these days. Thank you Mellow Team for caring!
The pillow was as advertised
The pillow was as advertised! It’s so soft and doesn’t lose its shape! Most importantly their customer service was excellent. Got back to me almost immediately when I had a shipment question!
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