At Dosaze, we believe it's our job to innovate for the common -- and the uncommon -- good. That's why we design and engineer innovative pillows and sleep technology that empower you to sleep, feel and live better every single day.
Written by the business, not verified by us.dosaze.com (www.dosaze.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 87% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional support team, noting they respond quickly and provide helpful guidance through exchanges and satisfaction guarantees. Many consumers also highlight the high-quality materials, smooth fabrics, and comfortable design of the sleep products. Some reviewers were not happy with certain items, mentioning that specific pillows or mattress toppers felt too firm, thick, or simply did not alleviate their individual neck and back discomfort. A few customers also noted that managing returns sometimes required navigating unexpected steps, such as donating the unwanted products to a local charity and submitting proof to secure a full refund.
Auto-generated from all reviews of this business. For reference only.Dosaze is AMAZING!!! We absolutely LOVE our pillows from there and, when we ordered an item that sadly wound up not being as perfect as the pillows for us, the Dosaze customer service team was incredibly responsive and super helpful!! Will absolutely be ordering their products as needed moving forward and recommend all others do the same!! Fantastic quality products and priceless customer service!!!
Customer service is very very good! Had no issues with my return on a pillow that wasn't right for me.
I tried the mattress topper because I love the pillow and it actually reduced my snoring! I was not really impressed with the initial topper I received but dosaze reached out and offered their new design. It’s been a life changer. The kindness and generosity of this company to help me find something that’s comfortable and actually works is so rare. I would highly recommend them to anyone who is suffering from back/shoulder pain.
Although the pillows weren’t for me, the customer service is impeccable. They responded to my refund requests VERY quickly, sent me a different pillow to try before completely refunding me and telling me to keep the stock. Definitely a company I would consider buying from again!
While the pillow wasn't for me, the quality of the product was clear. I'm sure many people will like the adjustable pillow. As for the service, they were very responsive and offered solutions as well as a return/refund service.
I purchased the orthopedic neck pillow based on excellent reviews. I am not new to this pillow design, however, this one did not work for me. I woke up with neck pain. Contacted company for a return and they offered a different pillow for me to try but I decided not to. The refund was handled quickly and I was told to donate pillow I purchased, so I am passing it on to someone I know who has neck issues. I think this company and pillow is worth a try. It is a good pillow …just not for me. I recommend this company. My experience is unique to me, but you may find pillow works for you. Thank you Dozase for allowing me to try your product and provide someone else opportunity to use it. Amazing.
I received a pillow and pillow case from Dosaze that I NEVER ordered. I opened a dispute with my credit card company and they immediately closed it citing Dosaze claims I placed the order. I’ve never heard of this company either. I had to reopen as a fraudulent case because I never ordered this product. My credit card refunded the $140 and Dosaze told me to donate the pillow to charity and take a picture of the receipt. I will do so on Monday.
We're very sorry to hear about your experience. We understand how concerning it must be to receive a product you don't recognize and see a charge you believe was unauthorized. Our records indicated that the order was placed using the information provided at checkout, which is why we responded to the initial dispute with the details available to us. However, we respect the outcome of your card issuer's investigation and are glad you were able to work with them to resolve the matter. We apologize for the frustration this situation caused and appreciate you taking the time to share your experience.
Dosaze sells overpriced cheap products. It is not true that Dosaze uses UPS or USPS for delivery. Instead they use UniUni and it is anybody's guess when you are going to get your package. In my case, the UniUni driver completely ignored the clearly posted sign at the door not to leave the package from Dosaze. You are expected to pay for your own returns or you can donate the unwanted cheap product. If you provide proof of donation, a refund will issue. If you bother to take a closer look at their 5* ratings even on Trustpilot you will notice that the majority of them are for returned products that didn't meet the purchaser's expectation or failed in some other way. Do not trust this company. Don't purchase their products. There is no customer service number. The chat feature mentioned on their website does not exist.
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We understand your frustration regarding the delivery experience. While we work with multiple carriers depending on the destination and fulfillment availability, we do not always have control over which carrier is selected once an order is shipped. We sincerely apologize that the delivery instructions were not followed in this case and understand how disappointing that can be. Regarding returns, we offer a donation option as an alternative to returning products because we are committed to reducing unnecessary shipping and waste. Returned items are not restocked or resold, which is why we encourage customers who no longer need their items to donate them instead. However, we understand that this option may not be the right fit for everyone. We’re also sorry to hear that you had difficulty reaching our support team. While we do not currently offer phone support, our customer care team is available through email and is always happy to assist with order concerns, returns, and product questions. We appreciate your feedback, as it helps us identify areas where we can improve. We hope to have the opportunity to provide a better experience in the future.
This product wasn’t for me, but their customer service was impeccable and quick. Really appreciated them encouraging sustainability
The experience was great but the pillow might be the worst I've ever experienced. My husband purchased it, and initially he used it for a week and had insane neck pain. He gave it to me to try and his neck pain went away after a few days but I woke up withe headaches every day I used it. I've initiated a refund (they have 60 day free refunds) unfortunately, and gone back to my old $20 costco dense pillow
Thank you for sharing your experience with us. We're glad to hear that you found our customer service and refund process helpful, but we're truly sorry that the pillow itself wasn't the right fit for you or your husband. Everyone's sleep preferences, body shape, and support needs are different, and while many customers find relief with our pillows, we understand that they may not work for everyone. We appreciate you giving it a fair try and sharing your honest feedback. We're also glad we could honor our 60-night sleep trial. We hope you both are able to find a pillow that provides the comfort and support you're looking for. Thank you again for giving Dosaze a try.
I initially did not receive my order, not Dosaze's fault, but the delivery company. They looked into it and had another ordered shipped within 24 hours. Very respectable. AND...the sheets are amazing! TY
We tried the orthopedic pillow and that wasn't working. They sent an adjustable pillow and we still could not find a comfortable level. However, their customer service was FANTASTIC. I wish all companies could take notes from them on how to conduct business. We will definitely look at other products from them.
I'm a warm sleeper, so my search for a cool pillow led me to Dosaze. I ordered the therma cooling pillow that came with a free contoured orthopedic pillow. Ordering was easy and I got my pillows pretty quick. Smell outside the box was pretty minimal so I got to use/test my new pillows the next night. First up, the thermal cooling pillow. Coldest pillow to the touch for sure but the coolness dissipates really fast once laid on it (unlike my casper cooling pillow). Rolling over to the cool side fixes it but then I'm constantly moving it around just to stay cool. It slides alot too; with this, I decided it just wasn't for me. Next was the orthopedic pillow which was surprisingly very comfortable and light weight. The foam, though not as thick, was able to support my head and neck comfortably throughout the night. If it was a cooling pillow it would've been perfect so I ended up just rolling from side to side all night. Unfortunately I ended up using the risk free trial after 3 days to begin the return in which the support staff got back to me same day. I can see the refund pending on my account. Overall I'm happy with the experience and hope they have different products in the future that I can use. Just keep in mind, even though these didn't work for me, you may find that they work for you.
The ordering process was quick, as was the delivery. I have been having nerve issues in my arms, and my current pillows haven't been helping. As a side sleeper, I decided to try the Dosaze Contoured Orthopedic Pillow. I opened it, let it breathe for a day, and then gave it a few nights to see if it would work for me. While it felt great quality-wise, I couldn't quite get the proper alignment for my sleeping style. Unfortunately, it was time to initiate a return. Buying something is the easy part, so I wondered how the return process would go. I sent an email on Sunday morning, assuming I wouldn't hear back until later in the week. Well, within minutes—before 8:30 AM on a Sunday—a real person responded with great options for either an exchange or a return. They suggested helpful alternatives without being pushy at all when I decided to proceed with the return. I still assumed the actual refund processing would take a few business days, but nope! By lunch that same Sunday, the return was initiated and the refund was processed. Truly amazing customer service. While the standard contoured pillow didn't work out for me, I will definitely give Dosaze another chance in the future. Highly recommend!
The travel pillow does not work for me. I emailed customer support and they responded right away. I just had to donate them to a good cause and then I received a refund.
I am delighted with my neck travel pillow! It took a minute to figure out how to adjust it properly, but once I did, I found it’s just as I hoped. I am confident it is going to make long trips far more pleasant. I also inadvertently placed two orders, and I was extremely pleased with the way customer service handled my problem. I have had some unfortunate experiences with other online companies, and this was very much the exception with excellent service.
Dosaze’s customer service is exceptional. Although the neck pillow didn’t work for me, they were willing to exchange it for another product. I opted to return it, and they encouraged me to gift or donate it. They are a sustainable company and this alleviates the cost of transportation for a return. I will definitely be purchasing from them again in the future.
Fantastic customer service. I ordered the pillows after seeing great reviews. I tried out the one for side sleeping. The shape with the notch for your shoulder was great. Unfortunately for me, the pillow did not have quite enough firmness so I had to return. Customer service replied with one day (on the weekend even) and offered an exchange for a better fit. I decided to go with the return and they made that easy as well. I appreciate the promptness of the return and that they made it simple. Definitely a company to try!
I purchased an orthopedic pillow over two weeks ago, and my order still hasn’t arrived. I contacted customer service, and they initially responded by asking me to wait another 1–2 business days for the tracking information to update. Since then, I haven’t received any further updates. I’ve sent multiple follow-up emails, but they have not responded to any of them. At this point, it feels like I’ve been completely ghosted, and I’m very disappointed with the lack of communication and customer service.
Hi, We sincerely apologize for the frustration and the lack of updates regarding your order. This is not the experience we want any of our customers to have. We understand how disappointing it is to be waiting for your order and not receive timely communication. We’d like the opportunity to look into what happened and make this right. Please send us a direct message with your order number and email address, and our team will review the shipment status and assist you as soon as possible. Thank you for bringing this to our attention, and we apologize again for the inconvenience.
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