At Dosaze, we believe it's our job to innovate for the common -- and the uncommon -- good. That's why we design and engineer innovative pillows and sleep technology that empower you to sleep, feel and live better every single day.
Written by the business, not verified by us.dosaze.com (www.dosaze.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 87% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional support team, noting they respond quickly and provide helpful guidance through exchanges and satisfaction guarantees. Many consumers also highlight the high-quality materials, smooth fabrics, and comfortable design of the sleep products. Some reviewers were not happy with certain items, mentioning that specific pillows or mattress toppers felt too firm, thick, or simply did not alleviate their individual neck and back discomfort. A few customers also noted that managing returns sometimes required navigating unexpected steps, such as donating the unwanted products to a local charity and submitting proof to secure a full refund.
Auto-generated from all reviews of this business. For reference only.The pillow itself is incredibly comfortable and clearly very well made. Unfortunately, it wasn’t quite the right fit for me personally, as I found that my neck pain worsened while using it. That said, everyone’s support needs are different, and I can absolutely see this pillow being perfect for someone else. The customer service was excellent—Rose was kind, understanding, and quick to offer a thoughtful solution!
I have had so many pillows over the years that I have lost count, but they have never been quite right and I decided to try yet again... I went onto the web and read all the reviews and narrowed it down to 2 pillows... One of them would require me to remove/add lots of little foam cubes to get it just right... UGH! sounds messy to me... So I decided to go with the Dosaze Contoured Orthopedic Pillow (which had better reviews overall anyway) and from the minute it arrived, I knew I had finally struck gold! It was so incredibly comfortable and contoured to my neck/spine, and I realised that this is how I should have always been sleeping, but never had the correct pillow for it. I am a side sleeper. There were two sizes, and I initially ordered the smaller size and when Dosaze contacted me to see if everything was okay, I mentioned that I did wonder if the larger size might work better?? - well, they immediately sent me out the larger size pillow and it indeed is better suited to my height/build (I was on the borderline of the sizes when I ordered). This is as good as a company as I have ever dealt with and have already recommended the pillow to others... Thank you Dosaze!!
I ordered one of her sleep, mask, not realizing that it had a ridge around the eyes so it was almost like wearing swim goggles to sleep. It wasn’t for me as it wasn’t comfortable. I sent an email to start a return and their customer service could not have been more helpful and accommodating. We will definitely try one of their other products since I see what a great company this is.
I have gone back and forth on whether to write this review for months now, but I have decided it's worth it to warn other people about this. I tried ordering one of their contoured orthopedic pillow, but when I got the shipping confirmation the address was incorrect. Somehow they had taken the street name and number from my shipping address, but the city and postal code from my billing address. The result was an address that didn't exist. I reached out to customer service and they were able to confirm it was an issue on their end and not that I had typed it in incorrectly, but that I needed to wait for the shipment to "fail to be delivered" to the fake address so that it could be returned to sender and then shipped out again to my correct address. Honestly, this was already a red flag to me because if it was confirmed to be their mistake then in my opinion another order should have just been shipped to me immediately. But I really did want to try this pillow so I opted to wait for this rather than take a refund. Well an entire month passed by and I didn't receive any communication, no "failure to deliver" notification and no followup from the company. After reaching out they said they had in fact recieved the order back and were just waiting on my new address, even though I had zero communication of this. I gave them my proper shipping address and upon replying to me to double check, they had the SAME fake address as before. So I had to reply again and correct them. Finally we got the address sorted, and they told me I would receive a tracking number in the next few business days. Well two weeks went by, and I received nothing. No tracking number, no order updates, definitely no pillow. Finally I caved and reached out one final time to just ask for a refund because at this point it had been two months and the pillow hadn't even shipped. Even with all of this I could have chalked it up to a faulty system, but the thing that makes me give them 1 star is that after this whole two month fiasco, I received an incredibly passive aggressive email from them. They told me that if I wasn't happy with my order to gift or donate the pillow. Basically implying I was trying to get free money out of them. I was only able to get confirmation of the refund after reiterating that I never recieved anything. My order literally never arrived! It felt very unprofessional to receive this kind of guilt trip-y email about reducing waste by donating the pillow when the order never even shipped let alone made it to my door. So yeah, unfortunately I can't even give a review on the product itself because they were never able to get it to me. It sucks because I hear great things, but I don't really have it in my budget to try and order again just to be sent in circles again. And the whole dismissive experience I had with their customer service really put a bad taste in my mouth for the company as a whole.
Hi, We sincerely apologize for the frustration and disappointment you experienced throughout this process. We completely understand how upsetting it must have been to wait that long for an order and feel like you weren’t receiving the support and communication you deserved. After reviewing your feedback, we recognize that this situation was not handled as smoothly as it should have been. When an address issue occurs, especially one caused by an error during order processing, we understand the importance of clear communication and proactive updates. We’re sorry that you had to follow up multiple times to get updates and corrections made. We also apologize if any of our communication came across as dismissive. Our intention with donation requests is always to reduce waste and give returned items an opportunity to help others, but we understand that this was not appropriate in a situation where you never received the product. We appreciate you taking the time to share your experience, as it helps us identify areas where we need to improve. We hope to have the opportunity to provide a better experience in the future.
Great customer service, generous exchange and return policy.
While the pillow I tried didn't end up working out for my neck, the customer service was excellent. They asked me to donate the pillow locally, rather than shipping it back, and processed my refund based on the photo I sent of the dropoff. No run-around or extra hoops, the process went very smoothly.
I got a cooling pillow and an orthopedic pillow. While the cooling pillow was not quite as effective as my existing one, and the orthopedic one just didn’t work for me, the quality of materials on both was very good. Customer service was excellent!
The pillows were high quality, though the height didn't quite work for me. The return process was very simple, and the customer service was amazing.
The Customer Service team was outstanding. They were quick to respond to my request and kept me informed. I am extremely pleased with the bamboo mattress protector.
The pillows didn't work out for me but the customer service was outstanding in handling all my questions and offering options. I would definitely recommend the brand.
Dosaze is a great place for doing business, they customer service support teams are wonderful in helping you out were needed .
Excellent customer service — very fast and efficient. However, the pillows had quite a strong smell and were too soft for my preference, even as a small-sized woman. I had to return them after a one-night trial.
Thank you for your feedback! We're glad to hear that you had a positive experience with our customer service and that our team was able to assist you quickly and efficiently. We're sorry to hear that the pillows weren't the right fit for you. We understand that pillow comfort is highly personal, and we appreciate you sharing your thoughts about the initial odor and softness. While any slight scent from new memory foam typically dissipates after airing out, we understand that it can be noticeable for some customers. Thank you for giving our pillows a try, and we truly appreciate you taking the time to share your experience. Your feedback helps us continue improving both our products and our customer experience.
I had a great customer service experience. The pillows were good but just didn’t help my issues. I was refunded immediately and they offered me to try other options as well. They even responded when i thought they were closed for business on the weekend.
The Pillows are not for me. I wanted so badly to love these pillows but they just didn't work for my body. The product itself is very well made and was comfortable to lay on initially but it was not high enough or supportive enough for my personal preference. I did request a refund because of this and I have to give credit to Dosaze as a company and their customer care team. My request was made this morning, the refund is already in processing, and they requested that I donate the pillows to those in need rather than return them to their warehouse. I ADORE this mentality and am thrilled to be able to donate them.
Thank you so much for taking the time to share such thoughtful feedback. While we're sorry to hear that the pillow wasn't the perfect fit for your personal comfort preferences, we truly appreciate your kind words about the quality of the product and our customer care team. We completely understand that pillow comfort can be very personal, and finding the right height and level of support is different for everyone. We're also grateful for your support of our sustainability efforts. Thank you again for giving Dosaze a try and for helping us make a positive impact in the community. We truly appreciate you!
The dozaze travel cooling pillow worked great. Unfortunately, it is made in one size and you need about a 15 in or less neck. I’m a man with a 17 in neck. The pillow is very tight and any neck movement the velcro closure breaks loose.
Thank you for taking the time to share your feedback. We’re glad to hear that the Dosaze Travel Neck Pillow worked well for you overall. We completely understand that fit and comfort can vary depending on body size and neck circumference, and we’re sorry to hear that the current sizing wasn’t the right fit for you. We appreciate you pointing out the Velcro closure concern as well. Feedback like this helps us identify areas where we can continue improving our products. We’ll be sure to share your comments with our product team for consideration. Thank you again for giving Dosaze a try and for sharing your experience with us.
I just tried initiate a return after 4 days of receiving the two pillows. Only one pillow was used. I was told that I must try to donate it to a local charity and send a copy of donation receipt… or else a return or refund cannot be done. This requirement was not included in Dosaze Refund return policy on their website.
Thank you for sharing your feedback. We sincerely apologize if there was any confusion regarding our return process. After reviewing your case, we'd like to clarify that we did not state that a refund would be denied if you didn't donate the pillow. We simply offered donation as part of our sustainability initiative to help reduce waste. We also confirmed that your case has been taken care of and has already been fully refunded. We appreciate you giving Dosaze a try and thank you for taking the time to share your experience.
Dosaze is the best! Their pillows are amazing, as a side sleeper their contoured pillow is the only one I can use and sleep well every night. Their customer service is amazing. I will be a customer for life!
I couldn’t get comfortable. I found the pillow to be too stiff. There was no movement. You couldn’t change into a comfortable position as there was no give in the pillow.
Hi, We're sorry to hear that the pillow wasn't the right fit for you. We understand that pillow comfort is very personal, and while many customers appreciate the support and structure of our pillow, we recognize that it may feel too firm or different from what you're used to. If you haven't already reached out to our Customer Support team, we'd be happy to help you explore your options. We offer assistance with finding a better fit and can guide you through available solutions based on your preferences. Please feel free to contact us — we'd love the opportunity to help make your experience a better one.
Although the pillow didn’t work for me, dosaze have been fantastic throughout quick communication and made all efforts to ensure I was a satisfied customer
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