dosaze.com

We're very sorry to hear about your experience. We understand how concerning it must be to receive a product you don't recognize and see a charge you believe was unauthorized. Our records indicated that the order was placed using the information provided at checkout, which is why we responded to the initial dispute with the details available to us. However, we respect the outcome of your card issuer's investigation and are glad you were able to work with them to resolve the matter. We apologize for the frustration this situation caused and appreciate you taking the time to share your experience.

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We understand your frustration regarding the delivery experience. While we work with multiple carriers depending on the destination and fulfillment availability, we do not always have control over which carrier is selected once an order is shipped. We sincerely apologize that the delivery instructions were not followed in this case and understand how disappointing that can be. Regarding returns, we offer a donation option as an alternative to returning products because we are committed to reducing unnecessary shipping and waste. Returned items are not restocked or resold, which is why we encourage customers who no longer need their items to donate them instead. However, we understand that this option may not be the right fit for everyone. We’re also sorry to hear that you had difficulty reaching our support team. While we do not currently offer phone support, our customer care team is available through email and is always happy to assist with order concerns, returns, and product questions. We appreciate your feedback, as it helps us identify areas where we can improve. We hope to have the opportunity to provide a better experience in the future.

Thank you for sharing your experience with us. We're glad to hear that you found our customer service and refund process helpful, but we're truly sorry that the pillow itself wasn't the right fit for you or your husband. Everyone's sleep preferences, body shape, and support needs are different, and while many customers find relief with our pillows, we understand that they may not work for everyone. We appreciate you giving it a fair try and sharing your honest feedback. We're also glad we could honor our 60-night sleep trial. We hope you both are able to find a pillow that provides the comfort and support you're looking for. Thank you again for giving Dosaze a try.

Hi, We sincerely apologize for the frustration and the lack of updates regarding your order. This is not the experience we want any of our customers to have. We understand how disappointing it is to be waiting for your order and not receive timely communication. We’d like the opportunity to look into what happened and make this right. Please send us a direct message with your order number and email address, and our team will review the shipment status and assist you as soon as possible. Thank you for bringing this to our attention, and we apologize again for the inconvenience.