dosaze.com

Hi, We sincerely apologize for the frustration and disappointment you experienced throughout this process. We completely understand how upsetting it must have been to wait that long for an order and feel like you weren’t receiving the support and communication you deserved. After reviewing your feedback, we recognize that this situation was not handled as smoothly as it should have been. When an address issue occurs, especially one caused by an error during order processing, we understand the importance of clear communication and proactive updates. We’re sorry that you had to follow up multiple times to get updates and corrections made. We also apologize if any of our communication came across as dismissive. Our intention with donation requests is always to reduce waste and give returned items an opportunity to help others, but we understand that this was not appropriate in a situation where you never received the product. We appreciate you taking the time to share your experience, as it helps us identify areas where we need to improve. We hope to have the opportunity to provide a better experience in the future.

Thank you for your feedback! We're glad to hear that you had a positive experience with our customer service and that our team was able to assist you quickly and efficiently. We're sorry to hear that the pillows weren't the right fit for you. We understand that pillow comfort is highly personal, and we appreciate you sharing your thoughts about the initial odor and softness. While any slight scent from new memory foam typically dissipates after airing out, we understand that it can be noticeable for some customers. Thank you for giving our pillows a try, and we truly appreciate you taking the time to share your experience. Your feedback helps us continue improving both our products and our customer experience.

Thank you so much for taking the time to share such thoughtful feedback. While we're sorry to hear that the pillow wasn't the perfect fit for your personal comfort preferences, we truly appreciate your kind words about the quality of the product and our customer care team. We completely understand that pillow comfort can be very personal, and finding the right height and level of support is different for everyone. We're also grateful for your support of our sustainability efforts. Thank you again for giving Dosaze a try and for helping us make a positive impact in the community. We truly appreciate you!

Thank you for taking the time to share your feedback. We’re glad to hear that the Dosaze Travel Neck Pillow worked well for you overall. We completely understand that fit and comfort can vary depending on body size and neck circumference, and we’re sorry to hear that the current sizing wasn’t the right fit for you. We appreciate you pointing out the Velcro closure concern as well. Feedback like this helps us identify areas where we can continue improving our products. We’ll be sure to share your comments with our product team for consideration. Thank you again for giving Dosaze a try and for sharing your experience with us.

Thank you for sharing your feedback. We sincerely apologize if there was any confusion regarding our return process. After reviewing your case, we'd like to clarify that we did not state that a refund would be denied if you didn't donate the pillow. We simply offered donation as part of our sustainability initiative to help reduce waste. We also confirmed that your case has been taken care of and has already been fully refunded. We appreciate you giving Dosaze a try and thank you for taking the time to share your experience.

Hi, We're sorry to hear that the pillow wasn't the right fit for you. We understand that pillow comfort is very personal, and while many customers appreciate the support and structure of our pillow, we recognize that it may feel too firm or different from what you're used to. If you haven't already reached out to our Customer Support team, we'd be happy to help you explore your options. We offer assistance with finding a better fit and can guide you through available solutions based on your preferences. Please feel free to contact us — we'd love the opportunity to help make your experience a better one.