dosaze.com

Thank you for sharing your experience. We're sorry to hear that your pillow became uncomfortable after a few months of use. That isn't the experience we want for our customers. Although your order is outside the 60-night sleep trial, we'd still like the opportunity to help. Please reach out to our support team ([email protected]) with your order number so we can review your case and see what options may be available. Your comfort is important to us, and we'll do our best to assist.

Thank you for your thoughtful review and for your kind words about Melvin and our customer support team. We're sorry the Contoured Pillow wasn't the right fit for you, but we appreciate you giving both options a try. Comfort is highly personal, and what works for one sleeper may not work for another. We're glad our 60-night sleep trial provided peace of mind and that we were able to assist you throughout the process. Thank you for recommending our products, and we wish you all the best in finding the perfect pillow.

Thank you for sharing your feedback. We're sorry to hear that the mattress topper did not work out for the recipient. While the order was outside of our 60-night sleep trial and therefore no longer eligible for a return or refund, we did offer an exchange as a courtesy exception to help find a product that might be a better fit. Unfortunately, we understand that an exchange was not the resolution you were looking for. We strive to be as flexible as possible while remaining fair and consistent with our policies, and we appreciate you giving us the opportunity to assist. Your feedback is valuable and will be shared with our team as we continue to improve the customer experience.