I had to deal with customer service…
I had to deal with customer service through email several times and each time I got quick responses. I had ordered two puff pink pillows. They were delivered and I was told there was no such address. Come to find out I had put the address in backwards and the post office sent my order back to sender. I couldn’t believe I had done that. Mellow was so wonderful and advised that as soon as that order was on the way back, they would ship to the correct address. They did advise they usually don’t reship for incorrect addresses but since the order was being sent back they would. Second. I ordered the but 4 puff pillows and get 4 free cooling pillow cases. I ordered 2 baby blue and 2 pink. The baby blue and the free pillow cases shipped out right away. The 2 pink pillows were on back order. When I received the baby blue pillows and pillow cases. I only received 1 blue pillow and the 4 cases. I contacted Mellow right away. They asked for a picture of the shipping liable on box and picture of box pillow was received in. I was rushed out my missing baby blue pillow the next day. If you order anything that is back ordered. All you need to do is shot customer support an email and they will work with you to get your order expedited. I have also ordered multiple cooling blankets, cooling comforters, slider shoes I can’t wait to buy the cooling sheets.