Feeling like I’m getting the runaround
I ordered 2 puff pillows and pillow cases. I am missing my king size puff pillow. While customer service is quick to respond, it has been over 30 days and I still do not have my missing item. I was told it would be shipped in 72 hours and would be escalated. I received a tracking number and there was no activity. Several weeks later and after me sending multiple emails, I received an email that the package was lost due to no activity, not sure I buy it since it never shows it was received by the carrier, but was told the item would ship in 72 hours and would be escalated and priority. After another inquiry when I didn’t receive new tracking, I was told the king blue puff pillow was out of stock due to influx of orders and would be shipped. I received another email that contained the original replacement tracking number. When I inquired about the number being the same, I was again told the item was out of stock due to influx of orders. I would think a customer who has waited over 30 days due to an error of the company would have shipping priority over any new incoming orders. Starting to feel like I’m getting the runaround. Very sad because they have a great product.