Scam site
Scam site. Ordered a calendar, not received anything and tracking number doesn’t exist.
关于 Doncrate
数据更新- 网站
- doncrate.com
- 分类
- 购物与时尚
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 25 条评价
- 差评回复率
- 0%（0/38 条）
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Doncrate靠谱吗？
Doncrate（doncrate.com）在 OK.one 的综合评分为 1.0 分（满分 5 分），基于本站收录的 38 条用户评价，属于购物与时尚分类，口碑较差。100% 的评价为 1 星，差评比例偏高；商家尚未回复差评；近 12 个月新增 25 条。数据最后更新于 2026-10-24。
用户怎么说
AVOID
Advertising with fake photos. Items nothing like pictured. Emails not answered avoid
Absolute rip off merchants!!
Absolute rip off merchants!! Don’t bother buying the advent calendars. Are tiny small and not worth anything like what they are charging for them. I will not be buying from this company again!
I order 2 Manchester City football…
I order 2 Manchester City football stadium snack trays. Was sent 2 Manchester United instead! This company have refused a full refund or replacements. Do not order anything from them
Appalling Incompetent Company!!!
It’s a shame i can’t give these people 0. There’s no customer service. I’ve sent several emails and nothing. Finally received the parcel from Yodel after weeks of waiting and they sent me the wrong Football Team. How incompetent can you be?
I ordered 2 Manchester United Advent…
I ordered 2 Manchester United Advent calendars on October 13 never received an order confirmation but it was charged to my credit card on the day They now say they never received the order and deny receiving monies Terrible customer service
Wrong item delivered
Ordered a football club themed advent calendar as a gift for my avid fan son When it arrived it was for a different club, bitter rivals. Not ideal. Wrote to them and they immediately offered 20% refund in settlement which I’m assuming is their standard response. When I originally ordered it, I also hadn’t realised it was a Chinese outfit so I figured 20% was better than nothing which is probably what I’d have gotten otherwise. Still waiting on the 20% but I live in hope.
wrong item sent
I ordered a Liverpool FC advent calendar, as this was something very different. Unfortunately, an Aston Villa FC advent calendar was sent. When I contacted Doncrate, they said sorry for the inconvenience, we can offer a max. Of 20% refund. I said I had no use fir an AVFC advent ad would return the item ad expected a full refund. They said I was liable for the shipping cost of 20Euros. My invoice said 5.77euros + 1.79 for shipping insurance. They then offered a max. Of 50%. Then they offered a max. Of 70% which was in line with their policy. I said I wouldn't except anything other than 100% refund. I spent just over 40euros so not an insignificant amount. I wouldn't have given a 1 star feedback, except I had to choose. Possibly a company that takes money in the hope that no one bothers with the hassle of returns. Do be aware if purchasing from this company.
What a joke
What a joke I ordered a Queen glass was told it would take 10 days. I wanted it for a birthday party. Heard nothing was told it had been dispatched still not received anything. Annoyed 😡😡😡😡😡 this company is an absolute joke STAY AWAY.
Ordered 2 x Aston Villa Advent…
Ordered 2 x Aston Villa Advent Calanders, received 2 x Liverpool ones and now not answering any of my questions for supplying correct ones or refund!
Don’t use this company
Don’t use this company. Ordered a football advent calendar 2 weeks ago - no emails to confirm delivery etc and no replies to my email chasing product. Nothing has been delivered and I’m out of pocket £40
Do Not Buy from Doncrate
I ordered a Chloe Kelly England Women football player Pop Figure on 30th July 2025, in this time. I had also emailed them asking for more info as I had only recieved the confirmation email & nothing else, even then the email was quite rude. I received my "item" on 5th September 2025 and to my shock it wasn't Chloe Kelly at all! It was quite the opposite a Male footballer player which was Cristiano Ronaldo. But its not even a pop figure its more of statue of a pop figure. Not at all what I ordered. I had also paid for express delivery and it still took two months to arrive. I sent them an email, I was polite and I genuinely thought they would be nice and sorry about the mistake. But No! it was though it wasn't a real person replying at all. Even though I had written my name at the bottom of the email & asking for a full refund & that I don't want a replacement. No understanding at all. They insulted me by offering 20% refund, 50% and then 70% I kept saying No! You sent the wrong item, that's your fault & no acknowledgement of that. I want a 100% refund. But I could see that they wasn't going to budge.. even when I begrudgingly accepted the 70% as it was clear that they wasn't going to go any higher. As I replied to them several times. As I had no reply as quickly as the other emails that had come through.I didn't think I would get anything back & they replied to each of those emails and the first still offering 70% in the early hours. I have now received the refund of £18.78 of the £27.13 that I paid
Do NOT order from this company
Do NOT order from this company - they are a joke - ordered a Jeff Lynnes ELO figurine - took ages to come and then was wrong - I received Ozzy Osbourne. Emailed them - they offered a 50% refund!! I refused - they then kept offering an extra 10% which I was refusing - clearly told them I want the correct item or a full refund. They have issued a 90% refund and have refused any more........cowboys and rip off
When is a figure not a figure?
I purchased a Chloe Kelly POP figure from these charlatans back in July 2025. Today, 5Sep25, I received a resin Portugal male footballer figure. Avoid this joke company.
Total Scam Company
I ordered 2 x Crystal Palace Community Shield commemorative ducks. 2 weeks later I received a Lando Norris and Ozzy Osbourne mini ducks which are totally worthless. Numerous emails followed and it soon became apparent that they could not supply the correct items and they had received my Money by deception. I was initially offered 20% compensation as a refund. After many emails, the refund offer rose from 20 % to 50% then 70%, 80% and finally 90%. The company were not interested in receiving the goods back and even suggested I pass them on to a good cause, utterly embarrassing. Having got bored with the hassle I settled for 90% which has now been refunded. Stay well away from this Scam company
SCAM COMPANY DONCRATE
Like a previous review below. I too ordered the Diogo Jota Pop doll for my daughter who collects them and is a Liverpool fan and thought this would be a brilliant gift to her. After completing my order , I showed her what I'd ordered and she was delighted. However what ended up coming was a Ronaldo figure in a box that was crushed and unprotected in an envelope. I emailed back a few times to try and get the correct item sent to me that I'd received the wrong one and eventually was told the Jota figure was out of stock. Don't believe it was ever in stock in the first place. They offered me 20% refund which is a disgrace for their complete mess up as I first thought. Then it went to 30% after I refused their first offer. Then to 50% , then 70% , then 80%. I told them I wanted a full refund that this was not my error. Total crap they came back with, that because of the condition of the Ronaldo figure they couldn't give me a full refund. Anyway. I ended up accepting it. But DO NOT TOUCH THIS COMPANY FOR ANY OF THEIR ITEMS. TOTAL TOTAL TOTAL SCAM COMPANY PEOPLE. DO NOT USE THEM.
Avoid at all costs. Total scam.
Avoid at all costs. Total scamming company who will send faulty goods, incorrect replacements. Refuse to give full refunds quoting their policy. Refuse to send details of that policy or where it’s mentioned on their website. Avoid avoid avoid. Doncrate Ltd and also Hongda Ltd
Absolutely awful company. Avoid with all costs
Absolutely awful company with shocking customer service. Ordered 2 items in memory of Diogo Jota for my son. Paid for express delivery but items took 2 weeks to arrive. I ordered 1 x Memorial Coin and 1 x Diogo Jota POP Doll. When they arrived the coin was "ok" certainly not worth the money, but the POP doll arrived wasn't in the box, looked a very cheap version but was actually Cristiano Ronaldo not Diogo Jota. I emailed the company who offered a disgusting 20% refund. When I challenged this they increased this to 50% or if I paid for the shipping back to them they would offer 100% refund. I have no issues in paying for shipping costs if the mistake was mine but not when the wrong cheap product was sent. Luckily I paid via PayPal and was able to get a full refund. Avoid this company with all costs. Sadly they are using the sad death to Jota to make money from fans who wanted memorabilia to remember him of.
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