Dresslily offers a wide range of fashion products including matching couple outfits, women's dresses, tankinis, and men's shirts. The brand emphasizes a diverse product mix catering to vacation, beach, bohemian, casual, and themed outfits, often featuring floral, tropical, and ethnic prints. Dresslily provides a platform where customers can earn D-points through check-ins and enjoy various promotions and discounts; subscription is free. The website highlights a user-friendly shopping experience with secure checkout and fraud detection, supported by cookie policies to enhance user experience. https://www.dresslily.com/
Very cheaply made product - not a wearable piece of clothing. Not worth paying to return. They offered small percentage of store credit (15%?) which was worthless since I wasn't interested in purchasing anything else from them. They finally refunded amt paid for item. Had given them one star on this site and think they refunded so I would change my # of stars. I found it odd that the only reviews on the item I purchased had 4 or 5 stars. It didn't deserve one star. Manipulating outcome? Was happy I at least got money back.
dresslily 回复2016-06-10
Dear Marilyn,
Thank you for notifying us of your complaint.
We have arranged the refund for you and sent you the refund detail on email, could you please check your email?
We very much regret for this inconvenience.
Best Regards
Dresslily Customer Service
I purchased two jackets. Delivery was five items did not look anything like advertised. Cheap fabric and sizes are off. Now I'm stuck with these clothes it's too expensive to ship it back. I should have checked reviews first before purchase I will not buy anything from this company again .
DARIUS
dresslily 回复2016-06-10
Dear Dariusz,
We're sorry to hear that you're not satisfied with the item you received.
For your case, we have offered a solution via ticket, could you please check your email then reply to us?
Thank you for notifying us of your complaint.
Yours Sincerely
Dresslily Customer Service
Really disappointed. I am a first time buyer from this company. I purchased three items; a coat, a hoodie, and a jacket. I'm a bigger guy, and according to their size charts it seemed like their sizes ran much smaller than the norm. So I bumped up the item size of my purchases. Usually I buy XL's, but I bought 2XL's thinking I could shrink them if I had to. Estimated delivery time was two weeks... no big deal. I made this purchase almost a month ago today. And today I finally got my order.. except I'm missing two of the three items which happen to be the primary expense items. Now it's a big deal.
The item that I did get was the hoodie. Now, I ordered a 2XL and I literally laughed when I saw this thing. Honestly, I was convinced I made a mistake and ordered from the kids section, alas I did not. Just to give reference on the size. My beautiful girlfriend is 5 foot 4, and around 120 pounds. She is a size 0-2 in women's clothing. I asked her to try it on, and it fit her almost perfectly... I wish I was kidding.
They make you pay an additional fee to track your package. Which I paid. Complete waste of money, even though it was only $2, because for one, one of my tracking numbers was updated all in some unreadable asian script. And point two, their second tracking number they provided me with doesn't even work... Either that or they haven't even processed and sent the other half of the order yet, which honestly would make me incredibly furious.
So hopefully I receive my other two items within the week, otherwise I'm going to continue to blast their name for this experience; which thus far has been the worst consumer experience of my life. Also, hopefully the next two items fit me better than they fit my size 0-2 girlfriend. Maybe the worst part of this for Dresslily, is that I spend a lot of money on clothing. Between myself and my girlfriend we probably spend $500 each month on new clothes (not including shoes and accessories), and we could have been good customers for this company.
I wish I consulted review websites before purchasing from this company. So far, it's been an incredible disappointment and a complete waste of time and resources.
dresslily 回复2016-06-10
Dear Mark,
Thank your for your review.
Sometimes in order not to keep customers waiting,we'll ship out the items in stock first then ship out the others.
I have followed up your case and our team have solved it for you in the ticket.
Can you please send us your reply ?
Let us extend our sincere apologies for the inconvenience.
Yours Sincerely
Dresslily Customer Service
OK, in good conscience, I have to update this review. After seeing the review I posted, they contacted me and refunded the money (less S&H) through Paypal and did not force me to return the defective product to China. So, they are trying, at least, which is something they didn't appear to do before. Still, I warn you that product quality is really bad, sizing is way off from American standards, and shipping takes months.Prices are good but you get what you pay for.
dresslily 回复2016-06-10
Dear Kaiulani,
Thank you for notifying us of your complaint.
We're sorry that you're not satisfied with the items.
For this issue,we have contacted you by email with solution,please check and reply to us.
Thank you for your important feedback .
Yours Sincerely
Dresslily Customer Service
I attempted to order a hoodie, but when I tried to give my payment information I received several errors about the card info being incorrect, or the billing code was wrong. So I finally gave up because I knew I entered it all correctly. BAM, I receieve THREE e-mails stating my order was placed. Umm... Then, when I go into my account to try to cancel those orders, it has a "pay" option underneath. Why would I be able to pay for them, if they were already placed? Whether this is just a coding error or a back handed attempt to get more money, I'm not sure. But I decided it wasn't worth the risk and cancelled EVERY order and will NOT be reattempting. Which is sad, because that hoodie looked very comfy.
dresslily 回复2015-12-23
Dear Victoria
Thank you for taking your time to write your review.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Therefore, please connect with us by private message with your order number and stating your issue. Here is link: http://support.dresslily.com/
Once again we apologize for any inconvenience we may have caused. Thank you very much for your cooperation.
Yours Sincerely
Dresslily Customer Service
Poor response time for Tickets/Delivery/Tracking Number issue
I wanted to write that I ordered a dress from DressLily a month ago. I paid extra for a tracking number. I contacted them as my items have been stuck in Beijing for 18 days... not moving. They have not responded to my ticket number for claim. I ordered this dress for a wedding and they had assured me when I ordered it would be here by then. I am very dissatisfied.
dresslily 回复2015-12-22
Dear Samantha McKiel
Thank you for taking your time to write your review.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Therefore, please connect with us by private message with your order number and stating your issue. Here is link: http://support.dresslily.com/
Once again we apologize for any inconvenience we may have caused. Thank you very much for your cooperation.
Yours Sincerely
Dresslily Customer Service
Received wrong size with very poor stitching & tear
This was my first purchase from Dressily and probably my last. Received the wrong size that also had very bad stitching coming undone and almost a tear/hole forming. I Submitted my complaint to customer support on Dec 7, 2015. Website stated someone would contact me within 24 hours. I have not received a reply yet. Ticket # is - T15120722350
dresslily 回复2015-12-15
Dear Valarie
Thank you for notifying us of your complaint.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
For your case, we has confirmed the problem and offered a solution on our support center, could you kindly check your email then offer a reply?
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Thank you for your time again.
Best Regards
Dresslily Customer Service
I was discouraged at first but I am now pleased because they refunded my funds rather quickly and dealt with me in a timely fashion. I know others have had questionable experiences but they dealt with my issues respectfully and responsibly. I thank dresslily for helping me resolve my issues. I still do suggest they have a phone number so people like myself do not feel panicked when they have an issue and wish to hear a live voice to ask questions and get feedback.
dresslily 回复2015-12-14
Dear S Lintott
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience.
We really want to work with you to make this right. Please rest assured we will do our best to help you. Please kindly connect with us with stating your order number and your issue in details.Once again we apologize for any inconvenience we may have caused. Thank you very much for your understanding.
Yours Sincerely
Dresslily Customer Service
I recently bought a dress from Dresslily.com and I paid for expedited shipping 3-7 days from the date of purchase (or so I thought) On the Dresslily website, they say to allow at least 14 days to process your item. Then if you purchase the expedited shipping it will be 3-7 days before your receive they item. If you have an event and need to buy something from them, then make sure you have 20 days before the actual event. They were not up front about the 20 days on the order page it said 3-7 days. In the confirmation email all it says is expedited shipping and no estimate as to when I would receive my order. This was on November 20th and on Dec. 2nd and Dec. 4th I sent a customer support email to them, no response to either emails. Also they have a live chat option, but it is not functioning, and also non-existent a phone number. I found one on Facebook but I tried to call it and it is out of service. It is unprofessional of a company to not have an actual way for a customer to contact the support center!
dresslily 回复2015-12-08
Dear Karen
Thank you for your valuable feedback.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Would you mind send email to our support center?
We would take care of your complaint and offer a resolution via the ticket center.
Thank you for your continued patience and kind understanding.
Yours Sincerely
Dresslily Customer Service
ordered 3 items 2 or 2 1/2 weeks ago arrived 2 days ago and 2 of the items are nice but one is cheap junk, always check the weight of the item and pick the right size. I measured myself and got the items and it fits perfectly. And one more thing is the clothes smell bad so you gotta wash it.
I ordered from Dresslily on November 24th and paid an extra $2 to be able to track my shipment. Not only is the tracking website not available, now I am reading horrible reviews and I'm very concerned that my order will not be here in time for Christmas...especially since I paid extra for a service that is usually free and that service is not available.
I ordered over 60 days ago and have not received my order....live chat never works on your site and everytime I try to send email ticket it says order number incorrect. I'm extremely disappointed in Dress Lilly
Order number is BJ14426496988440
dresslily 回复2015-11-30
Dear Wendy，
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We have arranged refund for you on date Nov 19th, please kindly wait 7-25 working days then kindly check your original account which paid for this order.
Thank you for your time again.
Best Regards
Dresslily Customer Service
I ordered three tops from dresslily about a week ago. Tried to track my order and it said there wasn't an order with that number, so I started looking at reviews. Almost all reviews are negative and say that their items haven't arrived after months of waiting. I will not be very happy if I don't get the clothing that I ordered!
Shipping number: LS260251148CN
This was all I was given. The other shirt hasn't been shipped yet apparently
dresslily 回复2015-11-24
Dear Marki,
Thank you for your valuable feedback.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Would you mind posting your Valid order number or ticket number here?
We would take care of your complaint and offer a resolution via the ticket center.
Could you please check your account and answer to us ?
Thank you for your continued patience and kind understanding.
Yours Sincerely
Dresslily Customer Service
I ordered a hoodie off a FB ad and I have heard some bad things from my co-workers and now I am very skeptical I will not receive the correct package or my item at all. If I do not, I will make sure I will be writing to the BBB about this! If everything comes out okay, I may become a loyal customer!
Order: LP1511100439580523
dresslily 回复2015-11-24
Dear Kurt,
Thank your for your message.
First, I want to offer my sincerest apologies to you for the issue.
I have followed up your case we will send you an email to solve the problem for you. Can you please send us your reply ?
Once again, we cannot apologize enough for any inconveniences this case may have caused you. Thank you very much for your understanding.
Yours Sincerely
Dresslily Customer Service
I just ordered from these guys. My order number is L1510250620302857. I have friends who also are interested in shopping here however; I have read horrible reviews. I am skeptical but I will let you all know when I get my Clothes and the quality. Crossed fingers I hope they are nice as I paid over $100.00
dresslily 回复2015-11-02
Dear Breeana Heritage,
Thank you for informing us about your shopping experience.
We did not live up to our own expectations and want to say how very sorry we are.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thanks a lot for your kind and generous support in our work!
Yours Sincerely
Dresslily Customer Service
While checking to see if my order has shipped I noticed that the shipping address is incorrect. I can't even find out how to contact customer service :( Then after doing a little research I read all of the awful reviews!! Now I'm getting nervous that even if my order ships..... I'll never get it because I can't contact anyone to fix my shipping address!!! HELP!!!
dresslily 回复2015-10-26
Dear Jaime,
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again we apologize for any inconveniemce we may have caused.
Thank you very much for your cooperation.
Best Regards
Dresslily Customer Service
I had the first piece of order delivered on 08.18 and then remaining was not delivered due to 'non-availability'. I dont understand why it allowed me to select when its out of stock. After couple of days, Dresslily customer reports that the pending order is dispatched and till now there is no glimpse of package. They gave a order number that cant be tracked in this world. Also, i noticed that quality of good looks so nice while checking out in online but in real shade it looks dull.
Updating Order Number as there is no option to reply to Dresslily comments.
L1508141035025284 Order Number
dresslily 回复2015-10-17
Dear prasad,
Thank you for your recent comment, we apologize for the shopping experienced that you had described.
We always shipped the parcel in time, but there might be some parcel delayed due to some issue, we need to contact the shipping company for this issue.
Would you mind to provide us the order number so that we could check for you?
Your reply is important to us and we are willing to help customer for better service.
Looking forward to hearing from you.
Best Regards
Dresslily Customer Service
I ordered $68USD worth of merchandise from DressLily on August 9th and have yet to receive anything. I will say they have been getting back to my inquiries via email(you can not call them as they have no phone number) within 3 days, but always giving me the same response- that their records show it was delivered and to check with my post office. I've checked with my post office and they do not have the items. DressLily has not offered to refund me my money. I would not recommend DressLily as they were not reliable.
dresslily 回复2015-09-17
Dear Carissa,
Thank you for your recent comment, we apologize for you haven't received the parcel.
We are willing to help you for this issue, would you mind to provide us the order number so that we could check for you?
After we have confirmed this issue,we will provide you for the best solution.
Looking forward to hearing from you.
Best Regards
Dresslily Customer Service
I ordered a dress - it came in the right size and in an acceptable timeframe but the quality is SUPER poor. I was made out of very thin nylon material that is more suited to cheap shower curtains than a dress.
The dress looked fantastic on the website but looks were very deceving.
dresslily 回复2015-09-07
Dear giseleparry,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We need to confirm this issue, would you mind to provide us the order number so that we could get in touch with you? Once we have confirmed this issue, we will provide you for the best solution.
Looking forward to hearing from you.
Best Regards
Dresslily Customer Service
At first was upset bout my shipment then they fixed it..
Well when I first receive my order I wasn't happy about some of things.. I receive 2 same things and was missing an item couple we're 2 small I spent close too $300 first time ordering I did review and let them know its took a few days but they responded thru Email about my Review Mostly but then Month lata I recieve another EMAIL from them stating there shipping my pants I order I was outatown but anyway I Appreciate them for sending me my stuff and responding cuz I wasn't gone order again from them but when she responded to me unexpectedly and I just receive my pants after 2 months so I'm happy and I will order from Them again in future so I'm happy now I will give them a second Chance!! But if you guys want us too cont too order from you Guys you guys need to work with Communicating better and responding withba telephone number not just Email.. But I believe in 2nd Chances so I'm okay with you guys!!! Oh another reason I think they reply by email cuz they're in China so they're English might not be up too part a lil but I'm glad you guys took tha time out to give me my pants cuz I said forget it too be honest so Dresslily I will cont too do business with you in future..Thanks..
dresslily 回复2015-08-28
Dear Jackie,
Thank you for your recent comment, we apologize for the inconvenience that have caused.
We are willing to help you for the best solution, would you mind to provide us the order number or contact us at http://support.dresslily.com/?
Please rest assured that we will gigure out the solution after we have confirmed this issue.
Again,we apologize for any inconvenience and hope that we will have another opportunity to make this right.
Best Regards
Dresslily Customer Service
