Dresslily offers a wide range of fashion products including matching couple outfits, women's dresses, tankinis, and men's shirts. The brand emphasizes a diverse product mix catering to vacation, beach, bohemian, casual, and themed outfits, often featuring floral, tropical, and ethnic prints. Dresslily provides a platform where customers can earn D-points through check-ins and enjoy various promotions and discounts; subscription is free. The website highlights a user-friendly shopping experience with secure checkout and fraud detection, supported by cookie policies to enhance user experience. https://www.dresslily.com/
i placed my order 11-23-16. A shirt for Christmas and a Christmas gift. Still no item. Item has a tracking order-but no ship date. Terrible terrible terrible. If its going to take weeks and weeks to get an order then put that on your site. If i receive the items it will be too late to give as a gifts. Completely disappointed and STILL WAITING.
dresslily 回复2016-12-20
Dear Terrie,
We regret that you are having delivery issues.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online. Please note that it may take some time to update the shipping status online between major delivery hubs.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
You may then check the status of your item on this site: http://new.17track.net/en.
We have sent a message to you regarding your issue. Please kindly log in your account and reply to us.
Best regards,
Dresslily Customer Support Team
Dear Jl Furgason,
We regret that you are having delivery issues.
For our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online. Please note that it may take some time to update the shipping status online between major delivery hubs.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
You may then check the status of your item on this site: http://new.17track.net/en.
If you have any more questions about your order status please contact us via our Support Center.
Best regards,
Dresslily Customer Support Team
I ordered a male sweatshirt 8 days ago and it STILL says it's processing... I ordered something from ebay the SAME day from California and it got here to PA by Friday, one day EARLIER than expected. The company had it processed and was shipping by the first two hours the next morning. What is taking dresslily so long?? I even payed for my order insurance...
dresslily 回复2016-12-14
Dear Jenna,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability.
The total time it will take to receive your item is the processing time plus the shipping time.
We have messaged you regarding your case. Please login to your account to reply to us.
Best regards,
Dresslily Customer Support Team
I purchased two mermaid tails for Christmas gifts back on 11/2/16 after seeing the ads on FB. I know better to read reviews and for some reason I didn't (I did however pay close attention to sizing- fingers crossed). I should have realized what was going on when 1) my credit card wouldn't work and 2) the paypal name was Hassan instead of DressLilly. I've continued to monitor the tracking, however the item appears to have been in US customs since 11/13 (today is 12/9). At this point I have NO idea if I will actually receive product I paid for, nor am I currently able to get an ETA since the item is still just sitting in customs for going on 3+ weeks now. When submitting a customer request/ticket, I was asked to provide details that should have already been associated with my order number that I provided (name, address, phone, etc). I will update this review if I receive any sort of valuable direction. Shame on me- ALWAYS read the reviews- this will probably end up being a terrible purchase.
Update 12/18- By 12/16 I received the products (1.5 months after ordering). 3/4 of this delay was caused by the item sitting in US customs from 11/13- mid-December. DressLilly has since kindly credited my purchase for the delay & allowed me to keep the items. The products are as described & in good condition. My only caution going forward would be to EXPECT delays when purchasing due to customs, not necessarily the vendor. This could be different in a non-holiday season. I will also be updating my review with DressLilly since they did provide solid customer service for my complaint.
dresslily 回复2016-12-11
Dear Ashley,
Thank you for your review.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs.
See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.
We have offered you a solution via ticket. Please kindly reply to us there.
We are awaiting your reply,
Dresslily Customer Support Team
I ordered 3 Items. I saw dresslily advertised on face book so I thought I'd take a look. I don't usually buy clothes online, as I prefer to see and feel the items before I buy. But however I thought i'd give it a shot. Firstly I thought the Site was a American site. How wrong I was. I ordered my 3 items, of which I am still waiting for 1, as it was not in stock when I originally placed the order. But no where on their site did it say item not in stock. I only found out when I went to track my order and it said partially shipped. So when I questioned them that is when I got told, it was on back order. I will say when I questioned them they did respond quite quickly. But they didn't say anything about amending their site about stock availability. So I received my partial items, when I looked at packaging and saw Chinese writing I started to have doubts and my heart sunk. As I know anything usually from china isn't usually the best of quality. Once I opened the packaging and looked at my items, which I hadn't even taken out of their packets I could see straight away they were cheap. Very thin material is used, and very cheap quality. I don't even want to wear the items. On their website you can see the items have discounts from the original pricing say from £50 to £18. But taking a look at the items I think they originally are worth the lower price as I do not see how there can be worth £50 originally due to the poor and cheap quality. I feel I should cancel the item that is on back order with them, but they have already taken my money so I may as wait and decide what to do once I receive my item. Oh yes you have to pay import tax also once your items arrive. I advise anyone unless you are looking for cheap and nasty clothes, stay well clear of dresslily.com luckily I didn't spend that much with them, but it has been a lesson learned.
10/12/2016. Ok an update from my previous review and as you can see I have gone from 1 star to 3. Only for the fact that dresslily.com was quite responsive once I had posted my review. But to be fair they kept me up to date during my purchase. I have however advised them about the fact of there quality of items and the prices they show. Due to the quality of the items the discounted price they show are more than likely to be the real price rather than the one they are discounted from. Also they advertise the clothes are cotton/polyester, when in fact what I received was cotton/rayon. No clothing care labels and even the tags that where attached to the clothing had incorrect spelling on them. I did cancel my 3rd item as I wasn't happy with the quality of what I had already received, and I did get a refund promptly.
dresslily 回复2016-12-06
Dear Gurjinder,
We are sorry your order has not met your expectations.
All items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
Please refer to the message we have sent you via our Support Center, with a solution to your issue.
We look forward to hearing your reply,
Dresslily Customer Support Team
I have placed an order with this company and both chose and paid for "Expedited Shipping" . Since placing my order I keep getting emails talking about DHL and extra charges for delivery?
I have also asked them to increase the sizing of my clothes (after reading the enormous amount of reviews criticizing their sizing) I have received a response stating that they will indeed increase the sizing!! The only problem is the clothes items they say they will increase the sizing off are not even what I ordered???
I am extremely worried that I have ordered from these people but will give them 2 days to resolve my issue before I start seeking a refund.
I must say that my experience with this company has not started off well at all.
I must update this review to be fair. The company refunded my money for three items which they did not have in stock and updated the sizes of the items I'd ordered to 2XL as I requested. The problem is that the 2XL would not fit a toddler, what a joke!! DO NOT BUY FROM THIS COMPANY, WOW!!!!!!!
dresslily 回复2016-11-14
Dear Michael,
We are really sorry for all the inconvenience,
We really have changed the items according to your request.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out.
Please rest assured we will not charge other fees from our customer.
Your case has been taken cared of by our support team and we have offered you solution in the ticket,could you check it and reply?
Thank you for your support and understanding.
Best Regards
Dresslily Customer Service
order was "shipped" 10/17/16 7-15 days to delivery- still no package - still no update on tracking site and can not contact anyone via the website to discuss - phone number - email something
dresslily 回复2016-11-02
Dear teresa,
Thank you for your recent comment.
We have shipped out your order on 2016-10-18,the estimated time is 7-15 business days.
The shipping time will be affected due to adverse weather or other unexpected reasons.
Your case has been taken cared of by our support team and we have offered you solution in the ticket,could you check it and reply to us?
We very much regret for this inconvenience.
Yours sincerely
Dresslily Customer Service
S-L-O-W-E-S-T SHIPPING EVER!!! DID NOT SHIP as NOTIFIED
I can't speak to the value/quality of the clothing I ordered 18 days ago, because it still has not arrived. It was disclosed that it could take 7-15 days to arrive. However, Dresslily notified that my order shipped on 9/1. The carrier did not actually receive for shipping until 9/12 ( another 12 days!) So don't get excited to get a shipment notification, thinking you will get order quickly. My order did not ship until 9/12 via DHL, and 7 days later, still no order...it hasn't even reached my home state yet. I could have WALKED to NJ AND BACK by now. I hope the value is worth the loooong wait!
dresslily 回复2016-09-20
Dear Rhonda,
Thank you for your recent comment.
The shipping way you choose is flat rate shipping,the estimated time is 10-25 business days.
We have arranged the shipping method whose estimated time is 7-15 working days.
We have shipped out your order on 2016-09-01.
The shipping time will be affected due to adverse weather or other unexpected reasons.
For your case,we have offered a solutionin the email, could you kindly check it and offer us a reply?
We very much regret that the inconvenience has occurred.
Best Regards
Dresslily Customer Service
i don't have my order and why is it in Netherlands
I dont Have My Order And Why is the order in Netherlands and i live in Vancouver BC Canada? Answer Me I order the 2 items on April 14 2016 and now its May 31 2016 and i still dont have it!
UPDATE: after those reviews, customer service contacted me and offered a full refund. Somehow, they refunded $56 instead of $58... anyway, this is behind me.
All size are probably asian chart, and therefore all the things we ordered are way too small. They made me send pictures, recap all my orders, only to tell me it's my fault that it doesn't fit (adult XL doesn't fit my 13 year old boy...) and that they won't take the clothes back. I lost $58...
Don't buy from them, you will regret!!!
dresslily 回复2016-06-06
Dear Elric,
We would like to thank you for providing your valuable feedback to us.
We have offered the detailed measurement chart online,you need to check it carefully before you place the order.
We have sent you the solution in the email,could you please check it and reply to us?
We are really sorry for the inconvenience that we cause.
Best Regards
Dresslily Customer Service
Updated Review:
Since posting this review DressLily has refunded my account for the missing item and an additional $50.00 in an effort to correct the problem. I still have the items and I would love for them to be returned. However, the cost is almost the same as what I paid for the items. In the end I am thankful for the partial unexpected refund. If you are looking to purchase anything from DressLily in the future I recommend ordering two sizes larger than you normally wear.
Original Review:
Cheaply made clothing. Men's sizes are more like child sizes. I ordered 5 vest for our groomsmen and not one fit. My fiance is very thin but tall and normally wears a large but could fit into a medium. I got him an XL to be safe and it was too small.
I noticed they charged my account in full but I didn't receive all my items. When I opened the packages one was missing. I contacted customer service and provided the label proving they hadn't sent my full order and they replied stating it's on back order. I asked why they charged me in full if they didn't send the complete order?
I'm fighting for a refund upon returned items. They want to offer me store credit. This does not work for me since I never plan on shopping there again. The other option was keep the small items and they will refund me 20%.
Doesn't appear to be a legit company. I read the reviews after I received my partial order. Wishing I would have read them before and saved myself the headache.
dresslily 回复2016-06-06
Dear Jenn,
Thank you for your important feedback.
For the unshipped items,we have already refunded you.
For the items you received,we have offered you the solution in the email,could you please check your account then reply to our email?
We regret for the inconvenience that we caused on this issue.
Best Regards
Dresslily Customer Service
I ordered a 5 x to make sure it would fit, and it looks like a 1x. Can't even get it on!! Quality is not great either! I want my money back!
dresslily 回复2016-06-06
Dear Jane,
Thank you for notifying us of your complaint.
We have offered the detailed measurement chart online,you need to check it carefully before you place the order.
We have followed your case and sent email to you to solve this problem, could you please check your account then reply to our email?
We very much regret the inconvenience has been caused.
Best Regards
Dresslily Customer Service
I still have not received everything in my order, but Dresslily said they would refund me the full amount and I could still continue to wait for the package.
There communication is on a timely matter and they seem to want to make sure their customers are satisfied. I will let you know if the amount is refunded and how long it takes for them to refund it.
dresslily 回复2016-06-06
Dear Mrs. R. Angel,
Thank you for notifying us of your complaint.
We already refunded on 2016-05-26.
For more details,please check our email and if you have any question,please reply to it.
We very much regret that the issue has occurred.
Best Regards
Dresslily Customer Service
I have made an order on Jan 28,2016 . The dress I had ordered was on sale, but it was unavailable at that time, as I was informed AFTER placing the order and paying for it. I had to ask the customer service what was happening, because the shipping was delayed, and I have to admit that they answered back immediately, although the solution was a replacement with something else. I believe that a reliable company should keep track of their stock at any time and inform the customers before the orders are placed. Anyways, I got my order after 40 days. The quality was ok for the price , the colors were much different from the picture and the belt was different too. I opened a case through paypal and got about 45% refund. The funny thing is that when I made the same complaint through their customer service they offered a lower refund (!). Then I tried to leave feedback for the transaction, explaining all the above. THEY PRACTICALLY REFUSE TO PUBLISH IT. I opened 2 tickets asking them to do so, and they have made a thousand unacceptable excuses. First ticket opened through their customer service on March 30th and second one on April 14th. Always the same excuse. The feedback will be published after 5-7 working days. After sending them their previous answers (which were pretty much the same), they closed the case, their exact answer was the following : "Please note that the review of the item which you put may be updated on our website within 7 to 25 business days due to the hot sale items." (April 24th). "
Please note that there are no reviews on the item I have ordered at all.
Make your own conclusions!!! Would you trust them ?
dresslily 回复2016-06-06
Dear FIL,
Thank you for your important feedback.
We have checked the detail information and arranged for the refund to your account.
Please log in your account and check it. If you have any problem, please reply to our email.
We extend our apologies for the problems you have experienced.
Best Regards
Dresslily Customer Service
UPDATED 5/3/16:
Dresslily.com was very generous in refunding me the money for the ill-designed/fitting swimsuit. As I said, the other products were good, it was just the suit that was an issue.
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I ordered a beautiful dress that I fell in love with. They had every size available. After a month of "processing", they emailed me saying it couldn't be shipped, and the order was canceled. I was given the option of a refund or store credit with extra points. I took the credit and purchased a necklace, earrings, a pillowcase, and a swimsuit. They all turned out ok except the swimsuit. I ordered a size 2XL as I normally wear a size medium/large shirt, and size large pants - my measurements matched 2XL. The swimsuit is cute, however, this is in NO way a size 2XL. My friend who is a size 6 fits fine. The cups would fit a 36C at the very most, and I'm a D. None of it was worth the money.
You get what you pay for. Long shipping and must order 3 sizes up.
OK company - Cool products and cheap. good deals a lot of the time, but I'm unhappy with the fact that it puts mandatory $1.50 tracking/insurance and yet didn't even put the tracking on my label so I had no idea where it was. My item took a month or more to get here. It was the wrong size, even if the material was super soft and stretchy, the leggings don't go over my thighs. (Ordered: size EXTRA LARGE, which everywhere else fits with plenty of loose space). I'm not a big gal, I'm a size 14 maybe 16 max! maybe I should've ordered 3 sizes up? Don't have the time to fuss with it so I haven't had time to change the order or order another one.
I ordered two items which I have already payed for via paypal. Apperently it is very hard for dresslily to check the status of the payments, while according to paypal dresslily is being informed about payments, they're even able to check the status themselves.
The only answer I've been getting for days now is that they will look into it... That my option could be to cancel my order, which i've already paid for, to speed things up??? Also when the dresslily site states paid, it really means that they haven't received payment at all????
Please help me find the logic in this... I'm giving it till the 15th of march, no satisfying answer and I'm pulling the plug via paypal and my reviews will not be so great...
Serious????
Clearly you don't understand a single word!! I even send you attachements and every piece of info I could get... You have no clue about who's handeling what at your company.. I seem to be getting the same kind of reply everytime i try to ask a question.. How hard is it to track your own orders??? Paypal has send me an email that the payment is done.. L1603110648403301
L1603231425349283 again you must be able to see what the status is....
dresslily 回复2016-06-06
Dear Bibi,
Thank you for notifying us of your complaint.
One order has been cancelled and refunded,the other one was shipped out on 2016-04-07.
We have contacted you via ticket with details,please check it.
We very much regret that the issue has occurred.
Best Regards
Dresslily Customer Service
I ordered a skirt over a month ago and still haven't received the skirt.. when I contacted the customer service they said the item was on back order no one contacted me to alert me of this problem I had to ask what was going on with my order when it had been already 2 weeks after I ordered my skirt.. I don't know if I'll order again..
dresslily 回复2016-06-08
Dear Beth,
Thank you for your recent comment.
We have offered the processing time for each item online,you can check before placing the order.
Your order was shipped out on 2016-03-10,for more details,please check our email.
We very much regret that the inconvenience has occurred.
Yours Sincerely
Dresslily Customer Service
Where is my order?!?! Says it was shipped out the 3rd and I still haven't received it or has any emails confirming it was even shipped!
dresslily 回复2016-06-10
Dear Tara,
Let us start by extending our appreciation for informing us of this issue.
Your order was shipped out on 2016-03-04,the email might be sent to the spam.
For more details,we have offered on the email,please check it.
Thank you so much for your review.
Best Regards
Dresslily Customer Service
