Dresslily offers a wide range of fashion products including matching couple outfits, women's dresses, tankinis, and men's shirts. The brand emphasizes a diverse product mix catering to vacation, beach, bohemian, casual, and themed outfits, often featuring floral, tropical, and ethnic prints. Dresslily provides a platform where customers can earn D-points through check-ins and enjoy various promotions and discounts; subscription is free. The website highlights a user-friendly shopping experience with secure checkout and fraud detection, supported by cookie policies to enhance user experience. https://www.dresslily.com/
Most of the clothing from my order did not fit but I do not blame the company. The return process was lengthy and expensive to send to California. Canada Post had made an error and sent the package so it could not be tracked but the customer service representative went out of her to resolve the issue and address my concerns in a timely fashion.
dresslily 回复2017-11-09
Dear Leah,
We would like to thank you for your comment. We always try our best to please our customers and offer the best service possible.
Thank you for your valued custom.
Dresslily Customer Service
I have paid for EXPRESS shipping for my items and received all but two of the pieces of clothing on time. I am still waiting for the other package as it has NOT BEEN DISPATCHED at all. On top of the express shipping price I had to PAY AN ADDITIONAL £20 in tax as Dresslilly is not EUROPEAN based, it is in Singapore. I have had a bad experience in the recent past with this company and after giving them a second chance I honestly do not know how they are still trading. Unprofessional service and poor quality clothing.
dresslily 回复2017-11-01
Dear Helen Tucker,
We regret to hear that you have issue.
In some cases we will ship out the items seperate packages to make it easier for shipping.
Please see our policy on tax for more details: http://www.dresslily.com/m-article-id-58.htm.
We have contacted you about your issue via ticket. Please kindly reply to us through your account.
Thank you,
Dresslily Customer Service
Each order number that has more items afeew were delivered, Please advise
Hello,
i made orders that above 3000USD and i was supposed to use the items for a function but they delivered them in installments....for example a parcel can come when it has only two dresses and i get charged taxes for each parcel...kindly think about how much i get charged at the end of the delivery and please send my all my orders at once in one package.
I ordered for more than 30 items but only a few have been delivered and its now a month and one week or more yet i paid expedited shipping where they told me the items will be delivered in 5 to 7 working days. And also just in case one of the item doesn't fit me...how would i know so can return it when its wayyyy to long for the items to be delivered.
The other thing is i have not received tracking numbers for some of the items that are almost 30 in total and i don't know what to do cause i can't see how to track them.
Kindly pack all my items in one package and send them at once and ship cause here i'm being charged so a lot for even one dress as long as it is packaged.....
Hope to get a response as soon as possible.
i dont even know which order and reference number to enter cause the Items are really many,
you can find one order and reference number has like 19 items but only 5 or 7 are delivered out of the 19 with same order and reference number.
Remaining items to be shipped:
1. Handmade Knitted Mermaid Tail Design Blanket Color: GREEN
185888502 1 USD 23.98
2. Crochet Fish Scale Knit Mermaid Blanket Throw For Kids Color: COLORMIX
207167801 1 USD 24.76
3. Rainbow Print Braided Straps Bikini Set Size: M Color: RED
225706601 1 USD 15.98
4. Empire Waist Button Down Flowy Beach Bohemian Maxi Dress Size: M Color: BLUE
211545302 1 USD 20.38
5. Paisley Print High Slit Maxi Beach Wrap Dress Size: M Color: PURPLISH BLUE
211663502 1 USD 18.75
6. Backless Lace-Up Plung Tight Dresses Size: M Color: NUDE PINK
197706407 1 USD 14.34
7. Open Back Long Sleeve Bodycon Dress Size: XL Color: WHITE
222196503 1 USD 14.48
8. Sleeveless Scoop Neck Striped Long Dress Size: M Color: PINK
127903306 1 USD 6.99
9. Off Shoulder Scalloped Lace Short Summer Wedding Dress Size: ONE SIZE Color: WHITE 210326901 1 USD 17.21
10. Colorful Striped Long Sleeve V-Neck Dress Size: M Color: BLACK
189314702 1 USD 8.23
11. Rainbow Print Braided Straps Bikini Set Size: M Color: RED 225706601 1 USD 15.98
12. Backless Lace-Up Plung Tight Dresses Size: M Color: NUDE PINK 197706407 1 USD 14.34
13. Off Shoulder Scalloped Lace Short Summer Wedding Dress Size: ONE SIZE Color: WHITE 210326901 1 USD 17.21
14. Colorful Striped Long Sleeve V-Neck Dress Size: M Color: BLACK 189314702 1 USD 8.23
15. Stylish Striped and Metallic Chains Design Shoulder Bag For Women Color: BLUE YG0546601 1 USD 10.24
16. Printed Open Back Maxi Dress Size: L Color: WINE RED 222584104 1 USD 21.40
17. Bowknot Back Bodycon Maxi Dovetail Dress Size: M Color: WHITE AND BLACK 214263701 1 USD 21.88
18. Lace Crochet Insert Mini Bodycon Tank Dress Size: M Color: DEEP BLUE 208877701 1 USD 15.51
19. Vintage Embroidered Slimming Sheath Dress Size: XL Color: PURPLISH BLUE 189992502 1 USD 50.50
20. Color Block Two Piece Bandage Dress Size: M Color: COLORMIX 221373802 1 USD 56.82
21. Cut Out Caged Bodycon Bandage Dress Size: M Color: BLUE 221373502 1 USD 53.62
22. Sleeveless Mini Club Bandage Dress Size: M Color: RED 221342702 1 USD 45.43
23. V Neck Bronzing Club Bandage Dress Size: M Color: GOLDEN 221354002 1 USD 58.60
24. Bronzing Sweetheart Neck Cut Out Bandage Dress Size: M Color: SANGRIA 221375302 1 USD 56.84
25. Night Out Straplees Bandage Dress Size: M Color: YELLOW 225635402 1 USD 32.44
26. Striped Cap Sleeve Bodycon Bandage Dress Size: M Color: PINK 221373302 1 USD 44.62
27. Cage Cut Out Bodycon Bandage Dress Size: M Color: PAPAYA 226702203 1 USD 44.15
28. 3D Stereo Removable Wall Stickers Color: COLORMIX 205646101 1 USD 4.85
29. Wall Decor Sticker Size: 48.5*68CM
Color: BLUE 216582101 1 USD 6.51
30. Sunny Beach Pattern Broken Wall Shape Removeable 3D Wall Sticker Color: COLORMIX 174596801 1 USD 4.82
31. 3D Stone Stream Vinyl Floor Sticker Size: 60*90CM
Color: MULTICOLOR 213974202 1 USD 5.29
THOSE ARE THE ORDERS I HAVE NOT RECEIVED YET....KINDLY ADVISE CAUSE I AM NOT EVEN SEEING ANY TRACKING NUMBERS FOR THEM.
Hope
dresslily 回复2017-10-17
Dear hope lynda,
Thank you for your review.
In some cases we will ship out the items seperate packages to make it easier for shipping.
Since there are too many items of your orders, items need to be shipped out with different parcels.
We have offered you a solution via ticket. Please kindly reply to us there.
We are awaiting your reply,
Dresslily Customer Service
After spending ages navigating the different sizes which are different on every top according to the size comparison charts, I ordered and have paid for my items which came to over £100 worth. This company will not deliver my items because there is no shipping method available. HELLO I LIVE IN THE UK NOT ANTARTICA.
They were also quick enough to charge me for my items and have offered me store credit.......How can you offer store credit if you can not deliver to me.
I am now going to have to go on Amazon to order the items from a UK seller who delivers.
Since leaving this review dress lilly has refunded my order and given me $15 store credit and asked me to update on here. I have re ordered my items and they have now dispatched them. I'm leaving the original post on here as I do get the feeling I would have got nowhere with them if I had not posted on this web page.
dresslily 回复2017-10-16
Dear Helen Tucker,
Thank you for your review.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out.
See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.
We have offered you a solution via ticket. Please kindly reply to us there.
We are awaiting your reply,
Dresslily Customer Service
I love purchasing wigs for a reasonable price. Most of the ones that I have bought look like the pictures as advertised; yet a few did not, but were still presentable to wear.
Need to adapt my review - Dresslily support contacted me and I got a refund 👍🏻. That was a nice surprise so maybe I will give it a try again some time.
Never again. Just 1 of 3 items arrived. Never got my money back. Don't waste your money like I did.
dresslily 回复2017-10-16
Dear Angela T,
We are sorry to hear you are having issues.
In some cases we will ship out the items seperate packages to make it easier for shipping.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out.
See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.
We have offered you a solution via ticket. Please kindly reply to us there
Dresslily Customer Service
Run don't walk from this website! Fabric is extremely cheap. Suitable for costume wear. Sizes run about 2 sizes smaller than normal. I wear a medium and had to buy an extra large in an item because it was the only size available. It was the only thing in the package that fit. Most of this stuff looks like it was sewn by vision impaired 12 year olds. The necklace fell apart and my reindeer ring arrived flat. Like it was stepped on. It snapped when I tried to bend it back. :(
dresslily 回复2017-09-26
Dear Teena,
We regret to hear that you are having sizing issues.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
Dresslily Customer Support Team
do not...I repeat do not touch with a ten foot badge pole.. I bought clothes from dress Lilly and was happy to be told that my order had been shipped out and I should get my items within ten days. I gave them fourteen days , you know cos things happen. I then contacted their chat to be bounced around.. have you got the order number? yes. full name? yes. where its going ? yup. your order was shipped two weeks ago. okay, so whats the delay? its in transit..no wait its in customs...no wait.. have you contacted the curier? contacts currier..paraphrased 'yeah, no your supplier hasn't shipped the product to us. we have the information on the package, two weeks ago, but no actual package. '...can you contact them? contacts dress lilly..."yeah we can't do anything until the dead line ...in another two weeks..." well can you cancel my order "deadline!" its been three weeks of this.
this purchase was on a whim... never again....never again
dresslily 回复2017-09-20
Dear Silver Spider,
We regret that you are having delivery issues.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
For your pacel, it's in normal transit. You can track on https://www.yodel.co.uk/track/
We have sent you message to your account. Please login to check your ticket.
Dresslily Customer Support Team
If you promise something to a customer, you need to follow through.
I can only rate Dresslily with a 2 star, which is too bad. I liked the clothes that I bought, sizing can be a little tricky but that is not what upset me. What upset me was the return process. I returned items in July following Dresslilys instructions. The items were sent in their original packaging, with the RMA, and the tracking numbers. All of this was verified by a customer associate. I was assured that my refund would be put into place. It is now September and I'm still fighting for my refund even though they had received my packages over a month ago (I was able to verify that through the tracking number). Ok, people make mistakes, things happen, I gave them the benefit of doubt. I contacted customer service AGAIN and was assured my refund would be put into place in 24 hours (again it was verified that they had received my items!). It has now been 5 days and the refund has STILL not be issued, this was the end of my patience. First time shame on me, second time shame on them. Because of this experience and the feeling of trying to be ripped off I will spend my refund money and not purchase from here again or recommend it to others. Again this is too bad because I liked the products, customer service has ruined a good thing.
Items seems very nice, just as they show in the picture. Pillow case can be washed in washing maschine at lower cycle temperature. In general all the items in my order are of the same quality as displayed in the show, so I am happy with my purchase. Shipping took 2-3 weeks as expected.
Items not being available and the lack of a way to report this via app
Some of the items shown are not available when ordering and you won't find out about it until you have waited for 45 days. The company has made it right once by contacting me directly to let me know the items were not available and then gave me my points and money back via store credit. My last order though is still missing three items that I have not been contacted about and I have not received either. The app does not have a place to report this and I believe it should. Zulily does as well as Wish.com app.
dresslily 回复2017-09-09
Dear DeAnna Barnhill,
Thank you for your comment.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out.
See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.
We have offered you a solution via ticket. Please kindly reply to us there.
We are awaiting your reply,
Thank you.
Dresslily Customer Support Team
The size chart is not accurate I ordered a 5xl and it no way measures according to the size chart. It is more like. Size 12uk.
dresslily 回复2017-08-31
Dear Clare，
Thank you for your important feedback.
Please note that Dresslily does provide a size chart on all our item pages, and it is shown clearly when choosing a size. We kindly ask that customers use their exact measurements against our chart to calculate the correct size before purchasing.
We have offered the solution and sent the email to you .Please login to your account to reply to us.
Thank you so much for your support.
Dresslily Customer Support Team
-- UPDATED REVIEW --
I have to give credit where credit is due. I originally left a one star review disappointed in the deceptive marketing and receiving extremely small home decor items that did not reflect what is on the DressLily website.
Despite it being my mistake of not double checking the sizing listed, a customer service rep reached out to me in less than 24 hours and has been a great help.
Although I stand by the fact that their images did not reflect the actual product, I do admire a company that makes an attempt to make it right for the customer.
-- ORGINAL REVIEW --
Deceptive marketing. Ordered several decorative stickers and a floor mat for the home. They're perfect...if you live in a home made for ants (Zoolander anyone?). Extremely small products that in no way could fit an entire bathroom floor even if your bathroom only consisted of just a toilet.
I admit that it is my mistake by not double checking the sizes, but come on. Don't deceive customers and show that a floor mat or sticker can cover the entire floor of a bathroom when there is no possible way you can. I'm not even going to get started on the shipping times...plenty of other unhappy customers have already covered that issue.
dresslily 回复2017-08-30
Dear Calle,
Thank you for notifying us of your complaint.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart. We ask that all customers refer to this before purchasing.
For your issue,we have sent the email about the solution via our ticket system. Please kindly check it and reply to us .
Thank you.
Dresslily Customer Support Team
As of yet I am not sure about this company. I place an order a couple of weeks ago and it's not been shipped, I've had a number of e-mails from them asking for me to reconfirm my address as my order is being prepared, that actually my order is not being prepared and the item is out of stock, that the item isn't out of stock and I need to reconfirm my details again as it is being prepared. - Actually, writing this I am ceretain that this is very bad service, but I hope that this is a one off incident on their part, but from my side, I think that this has gone on too long now and has got too complicated, so will be cancelling my order and asking for a refund.
dresslily 回复2017-08-16
Dear zoe ,
Thank you for your important feedback.
Please note that all our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability.
We have sent the email about the solution via our ticket system. Please kindly check it and reply to us .
Thank you so much for your patience.
Dresslily Customer Support Team
Placed an order with dresslily and 7 days after placing my order I had to email them to find out why its not shipped, (I paid for faster shipping) I was informed that my items where on back order. They gave me a few options I could do and I just asked for my money back. They were nice, they responded in a timely manner and within 5 days i had my money back. the reason for 3 stars is I think they should let there customers know when something is on back order instead of the customer having to ask where their product is and If its one of their popular items (thats why my order was on back order) get more of them stocked up b4 you decide to put them on sale. I will try again
I got 1wig I asked for in a timely manner, but still waiting on other. The wig I got bob style part down the middle, didn't look anything like the picture I saw. I WAS excited when I ordered it, but once I received it, I was VERY disappointed. It seemed generic and cheaply made.This will be the last and only time I order from them.
dresslily 回复2017-08-10
Dear Tamica,
We are sorry your order has not met your expectations.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out.
For your issue,we have sent the email about the solution via our ticket system. Please kindly check it and reply to us .
Thank you.
Dresslily Customer Support Team
Product is good, communication isn't very good! Took a week to charge my card and another week to ship it out! No communication as to why.... big turn off on buying from again!
I ordered as well, haven't received any items, they keep sending me fake trackings for my orders, saying not found when I try an track, and there is no expected arrival dates? Upset that you can't get a hold of a human being either! So call me and explain where my orders are.. I've left you messages, unless this whole thing is a scan, I will call and turn you guys in if you don't explain clearly where my 6 items are and call my bank for fraud!
dresslily 回复2017-07-13
Dear Nayda,
Thank you for your comment.
With the standard shipping and expedited shipping, we offer a tracking number on the order.
Once we have shipped the item ,the tracking status will take a few days to be updated online by the shipper.
There is update on your package. For more details, we have sent an email to you via ticket. Please kindly log in your account and check it.
We look forward to hearing from your reply.
Dresslily Customer Support Team
Sizes run very small of the 4 items I ordered I can squeeze into only 1 of them. Very disappointing.
Package tracking wasn't very helpful, often many days passed before an update was posted.
dresslily 回复2017-07-11
Dear Hilary,
We regret to hear that you are having sizing issues.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
The online tracking status will be updated a few days once the package is in transit from one delivery hub to next one. It is normal.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply,
Dresslily Customer Support Team
To be fair and honest, DressLily did refund my money for the order I never received.
dresslily 回复2017-07-07
Dear Fran,
We appreciate your feedback.
The shipping time depends on the shipping method.
If there is any other inquiry, please feel free to contact us on our support center.
Thank you.
Dresslily Customer Support Team
