Dresslily offers a wide range of fashion products including matching couple outfits, women's dresses, tankinis, and men's shirts. The brand emphasizes a diverse product mix catering to vacation, beach, bohemian, casual, and themed outfits, often featuring floral, tropical, and ethnic prints. Dresslily provides a platform where customers can earn D-points through check-ins and enjoy various promotions and discounts; subscription is free. The website highlights a user-friendly shopping experience with secure checkout and fraud detection, supported by cookie policies to enhance user experience. https://www.dresslily.com/
Still waiting for my order.. smh I should have read the reviews. I had no idea it wasn't a u.s company or I wouldn't have ordered. Didn't plan on waiting a whole month for my order. Online tracking isn't working
dresslily 回复2017-06-15
Dear Samantha,
Thank you for your review.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out.
See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.
Your order was shipped on June 11th and the shipping time is 8-15 business days with the shipping method you have chosen.
We have offered you a solution via ticket. Please kindly reply to us there.
We are awaiting your reply,
Dresslily Customer Support Team
My dress arrived only a few days after the expected date so I was pretty glad about that, especially after seeing the reviews, but I was pretty freaked out when I saw that they had put my private mobile number on the front of my parcel along with my address! I'm genuinely considering changing my phone number thinking about how many people will have seen my information during the entire shipping process. Not on Dresslily!
dresslily 回复2017-06-12
Dear Niki,
Thank you for taking time to share your experience.
Our packing is designed according to the international packing regulation.
Only put the phone number on the packing can the shipping agent can contact you when the package arrives.
For more details, we have sent an email to you via ticket. Please log in your account and check it.
We are awaiting your reply there.
Dresslily Customer Support Team
I am beginning to think I should have read the reviews, before placing my order. (NOT GOOD REVIEWS!) I just placed an order on 6/4/17. And I am praying I get it before the 6/30/17 as I'm leaving for vacation. I've payed for expedited shipping. One of the bathing suits said 3 business days and the others were a little longer. But I'm going to be very disappointed if they don't come before since I DID PAY FOR EXPEDITED SHIPPING!! Don't let me down Dresslily!
dresslily 回复2017-06-07
Dear Amanda,
Thank you for your comment.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
Your order was shipped on June 5th with expedited shipping and it is in transit. Please kindly track it with the tracking number.
For more details, we have sent an email to you. Please log in your account and find it.
Best regards
Dresslily Customer Support Team
Ordered two fidget spinners. The red light up one was fine but the green regular spinner is very poor quality. Parts falling off soon as it was opened, no bearings in arms like I thought, one of the black covers is upside down, it spins I guess from middle okay. Disappointed with it. Not what I expected at all.
dresslily 回复2017-06-07
Dear Renee,
We are sorry your order has not met your expectations.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
Please refer to the message we have sent you via our Support Center, with a solution to your issue.
We look forward to hearing your reply,
Dresslily Customer Support Team
Perhaps I should have read reviews before orders hundreds of dollars of merchandise
I wish I had read these reviews prior to ordering almost $300.00 worth of merchandise recently. I am hoping not to be disappointed with long delivery time(s) or worse no delivery at all. I was thrilled to have found Dress Lily, and if it works out the right way, then I anticipate spending lots of money on goods in the future as long as the quality is good, and delivery times are not substantial. Will update my review when I receive more information about my shipments. Please don't let me down, Dress Lily!
dresslily 回复2017-06-01
Dear Rhonda,
We appreciate your feedback.
The shipping time depends on the shipping method you have chosen.
Your order was shipped on May 24th and the shipping time is 8-15 business days.
It is in transit. We have sent an email to you regarding your order.
Please kindly log in your account and check it there.
Best regards,
Dresslily Customer Support Team
I placed an order and paid for it my funds came out of my account. I tried to go back on the website to track my order but it tells me that I never placed an order my order number is XXXXXXX what is the status of my order Thank you. Your chat line never works and the phone number to contact just leaves a voice message you are offline how are we suppose to contact customer service?
dresslily 回复2017-05-25
Dear Denise,
Thank you for your feedback.
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
Please kindly confirm if you have logged in with the correct email account to check your order.
We noticed that your registered account is deni****[email protected] and the order is in that account.
For more details, we have contacted you in our ticket center. Please log in your account and check it there.
We look forward to hearing from you.
Best regards,
Dresslily Customer Support Team
Ordered 3 shirts that did not fit and of low quality. Requested a return and refund. After numerous back and forth with their customer service department they offered a store credit or a refund of less than .50 cents on the dollar. Do not shop here.
Update:
Dresslily has reached out to me and has refunded my purchase. I hope they review their customer refund policies and adopt a standard more in line with most online retailers.
dresslily 回复2017-05-10
Dear Joseph,
We are sorry your order has not met your expectations.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
Please refer to the message we have sent you via our Support Center, with a solution to your issue.
We look forward to hearing your reply,
Dresslily Customer Support Team
What a load of rubbish! I think they must just stick the next sizing label in their labels pile onto any item, regardless of it's size. I ordered numerous items, all the same size, which the web-site stated was equivalent to UK size 10-12. I am definitely a size 12, however half of the items are massively big, at least a UK size 16 & the other half would probably fit a 10 year old! I suppose if you pay peanuts you're going to get monkeys! There's no point in returning the goods because they'll only give credit notes & not refunds &, as I won't be ordering from them again EVER, I won't use a credit note! I would advise others not to place an order if you don't want to be disappointed!
dresslily 回复2017-04-14
Dear Jilly,
We regret to hear that you are having sizing issues.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply,
Dresslily Customer Support Team
I ordered last winter some stuff from dress lily but never received the package. Fortunately, after some emails exchange with the staff (they were really really nice) I got full reimbursement. Looking forward to a new order.
dresslily 回复2017-04-11
Dear Dina,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
In the meantime if you have any more questions, please feel free to contact us via a ticket.
Best regards,
Dresslily Customer Support Team
I placed order L1702181848249208 , it has been amble time for it to come from manufacturer. I sent a message to DressLily ticket number T17030702298. Have not heard a word.I want a response immediately.I paid $52.62 and request my goods.
dresslily 回复2017-03-08
Dear Rhonda,
Thank you for taking time to leave a review.
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
We have replied to you in the ticket T17030702298 on March 7th. Please kindly log in your account and check it in "My tickets".
We also have sent a new message to you via ticket. Please kindly check it.
Thank you for your understanding.
Dresslily Customer Support Team
This is a review for an order, not for customer service. Consider this an inadequate experience, but no friction since no interaction with Dresslilly staff. I ordered 2 blouses that were labeled 3XL. They were from the Plus Size section of the website. They are clearly not the usual 3X that comes from most brick and mortar stores. Dresslilly should label them correctly. I can wear them but the person they were intended for as a gift will not be able to wear them!!! Won't bother to send back or ask for a replacement. Will steer clear of any deals on this website.
dresslily 回复2017-02-28
Dear Wendy,
We regret to hear that you are having sizing issues.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart. We ask that all customers refer to this before purchasing. We encourage customers to use their exact measurements when selecting a size to ensure they choose the correct one.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply.
Dresslily Customer Support Team
It took a long time to receive the boots I ordered, only to discover they are not even CLOSE to the actual shoe size I ordered-too small. I have spent a cpl of hrs trying to locate a return address or customer service phone contact for taking them back to the shipper PO, and I have been searching searching searching for a return address on and throughout the internet. I have no label, nothing to accompany the package. I have emailed customer service and altho they should be available now via live chat or otherwise, it indicates they are "on break" altho break is long past finished. Now having read the reviews here, Customer reviews do not sound promising and sound much like I should expect a terrible time in this transaction. I am just getting started and would like to be hopeful. It's not rocket science and is in fact a simple transaction. Has ANYONE had any success with returns and where do you ship the returns to???
dresslily 回复2017-02-11
Dear Pat,
Thank you for taking time to write a review.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart. We ask that all customers refer to this before purchasing. We encourage customers to use their exact measurements when selecting a size to ensure they choose the correct one.
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
For your issue, we have replied to you via ticket. Please kindly log in your account and reply to us there.
Best regards,
Dresslily Customer Support Team
I placed an order in November and in January reached out to customer service for help. I was told I would have to wait until January 30 to resolve the matter. After still not receiving my order, I reached out again. At this point I request a refund. I was told I was only due a partial refund because I didn't purchase insurance (which I don't recall being asked to do). Not only did not not have my gift for my niece for Christmas but only a partial refund is unexceptionable.
Very disappointed.
dresslily 回复2017-02-10
Dear Karen,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, with this service, the shipping time is between 10-25 business days.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
We have sent a message to you regarding your issue via ticket. Please kindly check it in your account.
Best regards,
Dresslily Customer Support Team
Shipping expedited is no different than regular shipping, so don't waste your money. Shipping is unpredictable, and items get lost in transit in tracking, so for a week or two there are no tracking results until it actually arrives and then it says it has been delivered before it is actually delivered. I don't know why that is. One item arrived quickly, and another item is just not leaving any warehouse soon. That was January 14 (expedited shipping) and it is now February 4. Nothing happening. If they were to contact me to let me know there is a delay, I wouldn't mind it so much.
Update: After complaining, I am informed my order was cancelled and I am to expect a refund. The out of stock item I ordered (which they didn't inform me was out of stock) is now cancelled (a month after ordering) however it has been advertised daily in emails I receive from them.
dresslily 回复2017-02-06
Dear Susan,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs.
See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.
We have offered you a solution via ticket. Please kindly reply to us there.
Dresslily Customer Support Team
The clothes look much cuter online than in person. They also don't fit too well and are of poor quality. It takes way too long to receive your package, so don't order anything you need immediately! On the plus side they're reasonably priced. I will never order from here again, though. Not worth my time or money.
dresslily 回复2017-02-04
Dear Olivia,
Thank you for your feedback.
All our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart. We ask that all customers refer to this before purchasing. We encourage customers to use their exact measurements when selecting a size to ensure they choose the correct one.
Our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs.
See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply.
Dresslily Customer Support Team
More than 2 months later, I still have not received my order.
UPDATE: Dresslily has refunded my payment, thus the change from 1 star to 3 stars.
On November 1, 2016, I ordered a shower curtain. Dresslily says they shipped it on November 8. It is now January 13, 2017, and I still have not received the shower curtain. Whenever I email Dresslily, I get a polite response thanking me for my email, but no action is taken. I have now opened a dispute in Paypal's Resolution Center. We will see if Dresslily will respond to that. If Dresslily handles this problem satisfactorily, I will update my review.
dresslily 回复2017-01-15
Dear Patty,
We're very sorry for your concerns and the issues you have raised.
Please kindly note that the shipping time depends on the shipping method.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. Usually with this service, the shipping time is between 10-25 business days.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
In the meantime we have sent a message to you via a ticket.
We look forward to hearing from you soon.
Best regards,
Dresslily Customer Support Team
Struggled with Customer service & Dresses not for tall people
I ordered 5 vintage style dresses for myself in the sizes listed on their sizing charts. It was shipped in 2 packages. I received the first 2 dresses in about 2 weeks. I kept checking the tracking number on the second. The website kept saying I had 3 packages and 1 was canceled. The other had a tracking number and was "in transit" for a month. I sent a ticket to get it resolved. They sent another package with my 3 dresses which arrived in about a week. 1 of the dresses was listed on the pack as my size of 2XL however, the actual dress is a 4XL. I took a picture and replied to my ticket attaching the picture. I did everything the website said. They refunded my money for that item.
The clothes are cute, but not fitted for taller people.
dresslily 回复2017-01-07
Dear Hanson,
Thank you for your review.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs.
See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart. We ask that all customers refer to this before purchasing. We encourage customers to use their exact measurements when selecting a size to ensure they choose the correct one.
We have offered you a solution via ticket. Please kindly reply to us there.
We are awaiting your reply.
Dresslily Customer Support Team
False shipment times. Expect a month on shipment atleast
I am still awaiting my package which was promised in around 10 days including preparing item for shipment. Left warehouse in 2 days from time i ordered 12/13. To date 12/29 still no package. Had to run out to purchase more gifts to cover these for Christmas the day before. Very unsatisfied with this company. Post realistic shipping times!!
dresslily 回复2016-12-30
Dear Robert,
We are sorry things have taken longer than expected.
All our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability.
We at Dresslily offer different shipping methods in vary shipping times. We ask that customers choose the correct shipping method to meet their needs.
See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.
We have offered you a solution via ticket. Please kindly reply to us there.
We are awaiting your reply.
Dresslily Customer Support Team
I didn't recieve much help with my questions about my order until I posted a negative review about the site but, as soon as they noticed the review the help I got was more than good. They helped tracking half of my order and I was told the other half wasn't trackable due to the shippingmethod (information I wasn't given when placing the order). It took over a month before half the order arrived and over two months before the other half arrived aswell. However, the customer service was very nice and helpful and thanks to that I'm considering ordering from them again.
The clothing items I got seems to be the same quality I'd get here in stores, the same for accessories.
Had I gotten the information I got from customer service when placing my order I wouldn't have been as disapointed as I was.
dresslily 回复2016-12-21
Dear Miranda,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that we shipped your order on: 28/11/2016 . Usually with this service, the shipping time is between 10-30 business days.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
In the meantime, we have sent a message to you via a ticket.
We are awaiting for your reply.
Best regards,
Dresslily Customer Support Team
Original review: (1 star) They sat on my order for weeks and finally I found an email from them in my spam folder saying that they needed me to verify my address information. If there was a problem, why didn't it alert me at the time of the order? And why did they accept my payment right away if there was a problem that prevented them from shipping it? I ordered 27 working days ago and still not here. Tracking number gives no information. Would cancel if I could get my money back.
First Update: Upon contacting them (multiple times) and posting this review, they sent me a message entitled, "Urgent notification and refund for your order from Dresslily.com" except they don't apparently intend to actually refund the order. I asked for clarification as the content of the message was unclear. In their response, they clarified that they will offer "300 points" to my account, but I have to reply and approve their offer. What strange "customer service." I don't intend to purchase from them again, so points are useless. I expressed my dismay with their misleading title offering a refund.
Second Update: They have now contacted me again and have offered me a refund and the gift of the item upon its receipt. My goal was never a free item, but rather a timely and less frustrating process. However, if they choose to remedy this with a refund, I will feel adequately compensated. Will update to reflect whether this occurs. They are not shy about repeatedly requesting I change my review and increase the rating. (Do they have people searching the reviews and trying to link them up with the customers? Notice neither my name nor any specifics about my order (except when it was ordered) is listed in this review. Odd. Or maybe they just assume they're getting bad reviews and make that plea to everyone.)
Final Update: Order finally came 30 days after ordering. And they did just now refund my money. As a result, I would normally raise the star rating to 4, but I won't for the following reasons:
1. It took many contacts and this bad review to result in a solution on their part.
2. They had offered me a solution (refund) - and then reneged on it!
3. Once I called them out on their retracted offer, they finally agreed to the solution they offered, but pestered me repeatedly to change my star rating on this review.
However, because they did finally attempt to remedy the situation, I will raise it to a 2.
Additional note: It is nothing like what I would call a hoodie. I mean, it does have a hood - but it is nothing like sweatshirt material. Very thin. It isn't worth the $25 sale price, let alone the $73 original price it said it was. The printing job is good, but the overall quality of the item is not what I expected.
All in all, I would not recommend this company. For those of you still trying to resolve your issues, be persistent.
dresslily 回复2016-12-19
Dear Customer,
Thank you for taking time to leave a review.
We offer a tracking number for each registered or expedited post.
You can use this to track the status and whereabouts of your items online.
Please note that it may take some time to update the shipping status online between major delivery hubs.
We have sent the tracking number to you via ticket. Please kindly track it in this site http://www.myib.com/tracking/
For more details, please check our email in your account.
Merry Christmas,
Dresslily Customer Support Team
