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EasyParcel

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130 条评价

3.3130 条评价
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关于 EasyParcel

数据更新
网站
easyparcel.com
分类
商业服务
所在地
马来西亚
状态
待认证
近 12 个月
42 条评价
差评回复率
2%（1/54 条）
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easyparcel.com

商家自述

Founded in June 2014, EasyParcel is an online parcel booking and courier services booking platform. It allows users especially in the E-commerce sector to easily book courier services online to send parcels.Businesses can conveniently evaluate prices offered by different courier companies that partners with EasyParcel to take advantage of unique competitive rates that couldn’t be found on other platforms! Moreover, a dedicated support team is always ready to address any concerns about online parcel booking.Also, shipping tracking can be easily done on the platform to track the delivery status of a package in-transit. The parcel tracking number can be easily found after delivery and users have the opportunity to notify recipients using SMS and Email. With these features, courier tracking is quick and simple for both the sender and recipient!#Easyparcel #onlinebookingcourier #onlineparceldelivery #courierservice #courierservice #parceltracking #shippingtracking #couriertracking Main Features- Fast and easy courier services booking- Multiple online courier services available- Save on every delivery- Convenient shipping tracking- Free door to door pickup- Dedicated customer service team- Auto-generated consignment note- No volume commitments required when you send parcel- E-commerce integration ready

以上内容由商家自行提供，未经平台核实。

EasyParcel靠谱吗？

EasyParcel（easyparcel.com）在 OK.one 的综合评分为 3.3 分（满分 5 分），基于本站收录的 130 条用户评价，属于商业服务分类，口碑一般。评价两极分化：59% 给出 4 星及以上，同时 42% 打了 1 星；商家回复了 2% 的差评；近 12 个月新增 42 条。数据最后更新于 2026-10-25。

用户怎么说

T
Teacher Marlyn马来西亚 · 写过 1 条评价 ·

WORST COURIER SERVICE!!

It is asking to you to have an online wallet, said that they will collect my parcel 01 September but it is already 6 September and still not collected my parcel. Then they ask you to cancel the transaction, but the payment is not credited in my wallet, MYR120 GONE plus the balance in my wallet!

I
Iris Ng马来西亚 · 写过 1 条评价 ·

You Should Definitely Give It A Try

Easy Parcel is really convenient to me! I can compare prices among other couriers. It saves my time as I can arrange pickup services rather than travel to the post office. I also receive fast responses from their customer service every time! Definitely recommended!

X
Xavier新加坡 · 写过 1 条评价 ·

Horrendous fraudulent process

Order to ship dry food item to Taiwan. There's drop down indicating that there is dry food selection. Selected it, made top up payment (with gst just for "top up" as they don't allow instant payment) and made the order. They arranged someone to pick up the next day. 2 weeks later there is no news about my parcel shipment when it supposed to be done within 10 days. Checked with the customer service rep and was told that I can't send dry food, threatening me to pay $9 in the same day to get my item delivered back or they will dispose the item and with a charge to my account still. Clause pushes to refer to Taiwan custom, which Taiwan custom website allows such shipment but this company insist not allowing and going against their own clause. Eventually item was delivered by shipping company and this company seemed clueless until I told them. I thought whole sage ended but 1 week later, received an email saying that my parcel was 8.5kg instead of 5kg that I stated (in actual it was 4.8kg). They asked me to provide the proof of weight after more than 1 month of my initial order and after item received and consumed by my friend. Why not the shipper themselves provide the proof? And as I have "topped up" before, they saved my card details and indicate that they will charge on my card even if I refuse to make payment to such fraudulent claim. All in all, worst service I've ever encountered in my life!

EasyParcel 回复2022-06-15

Warmest greetings and good day to you! First of all, our deepest apology for the unpleasant experience you had regarding your shipment issue. We personally extend our deepest apology for the messages and service that the courier team has put forward to. It is never our intention to have had this issue managed this way. At EasyParcel, our mission is to provide our customers with ease-shipping experience and also direct support customer service. That being said, our number one priority is the customer experience and satisfaction that you should experience while you are using our service. Based on the conversation, I regret to say that you may not feel it that way and fell short on that promise. Sincerely, we apologize for what you have experienced. As per your communication with our customer service agent via email with Ticket ID : 3051773, please be informed that Food (Junk Food) is under Prohibited Item and it is listed in our website: https://easyparcel.com/sg/en/prohibited/ . Hence, Senders are not encouraged to send these items with us. While the selection of dry food is allowed under categories in our website, kindly be informed that it only applies for selected couriers / countries only. Hence, you are suggested to check with our customer service agent via Live Chat or Contact Us Form before proceeding with any delivery. Regarding the weight discrepancy issue, we regret this incident very much. We hope that you understand that the weight discrepancy issue has been charged by the courier end instead of EasyParcel end. For your information, based on our Terms and Conditions 4.0 International Shipments, shipment charges are calculated according to the higher of actual or volumetric weight and any Shipment may be re-weighed and re-measured by related courier to confirm on the calculation. You may refer to this link for more information: https://easyparcel.com/sg/en/tnc/. Once the courier finds out that the parcel weight is incorrectly declared, they will bill EasyParcel on the correct parcel weight and EasyParcel will bill our User accordingly. As per checking with our customer service team, they do have an email with your end under Ticket ID : 3076274, we are glad to open this line of communication to ensure the customer satisfaction would rise and we really appreciate your time and effort for raising this complaint to us. Kindly reply to this email for us to provide better assistance. Thank you.

J
Jason马来西亚 · 写过 1 条评价 ·

Superb one-stop courier service platform

They provide most of the courier services in Malaysia with very competitive price. The simplified booking process make the e-commerce workflow effortless, the product from vendor to customer was just few clicks! Recommend for all the SME in Malaysia.

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Casual Claws马来西亚 · 写过 2 条评价 ·

Unsupportive and disappointing

They won’t support you if there’s a parcel weight/size discrepancy dispute. Be wary that even if you send them the required pictures to prove the size and weight of the parcel, they will still take the couriers side and deduct from the card attached to your account. Their responses were repetitive and they will not listen to your points or concerns when it comes to disputes. Even though they provide a service that’s useful, I will no longer be using them after this. Just look at whatever couriers they have and cut them out as the middle man. Honestly they’re already a dodgy company for making you purchase ‘credits’ instead of paying for the exact postage price. In addition to that, once you add your credit/debit card you will not be able to remove it. Just a warning to whoever’s considering them, but especially small business owners !