Spring Airlines is China's first and only low-cost airline – guaranteeing to customers the best-value airfares in China. It was founded in 2005 by Spring Travel. Spring operates a state-of-the-art fleet of Airbus A320 aircraft, one of the youngest fleets in the world today. To date, Spring has 53 Airbus 320 in 180-seats configuration flying to 90 domestic and 54 international destinations. Spring Airlines owns the top load factors around the world with an average of 94.1% since 2005.Spring entered Shanghai Stock Exchange Market at the end of 2014 and planned fleet growth to 100 aircraft by 2018.It has bases at both Shanghai airports – Hongqiao and Pudong – as well as Shenyang in northeast China and Shijiazhuang, Beijing's new gateway airport. So, it is flying over 50 routes across China and beyond.
Very disappointed with Spring Airlines. I was forced to pay 500 RMB for a normal-sized carry-on bag that would be accepted by almost every other airline without any issue. Their hand luggage size limits are extremely restrictive and feel unreasonable compared to industry standards.
The frustrating part is that the bag easily fit in the overhead compartment, so there was clearly no practical issue with bringing it onboard. Charging such a high fee for luggage that fits perfectly seems excessive and unfair.
If you're planning to fly with Spring Airlines, make sure to double-check their baggage rules before traveling, as you may end up with an unexpected and expensive surprise at the airport. Unfortunately, this experience has made me think twice about flying with them again
They just wanna steal your money, the stewardess was speaking on the speaker during the whole flight explaining what they have to sell. So annoying, can’t sleep, it’s hell !
Spring Airlines cancelled a spate of flights from Tokyo Narita to Nanjing in Feb and also my flight in April. There was just an email apologizing for the cancellation. There was no mention how and when refund will be made. After I have rebooked another flight, i found out that Spring Airlines is willing to change the flight to another Chinese city from Osaka without any extra cost. They should have mentioned in the email. Not helpful to the customer.
Hardest seat i've ever had on a plane. Does not recline, cant lift the side arms, no where near enough leg room.
I had backache and leg ache after 10 minutes.
I know its a budget airline...but felt more like a prison cell
We bought a flight from Shainghai to Chiang Mai with Spring Airlines.
Unfortunately, when we wanted to board our first flight to China from Europe we realized we didn't have any confirmation of the Spring flight from China at all (no email, no sms, nothing to proove that we have this flight booked) even though we got charged.
We had to buy another flight from China just to show that we will stay in China only for 5 days and almost missed our flight to China.
Cheap fares
No online check in
Strict baggage allowance
Worth doing checked baggage as
fare cheap so can afford.
Slight delay but expected on buget airlines.
Worst Airline ever - I bought a trip from
Shanghai to Japan with this airlines, and was in shock when they stood ready with measuring tape to my cabin baggage. The staff measured it about 5 cm to much for them to be a carry on, so I had to pay additional for this even though my carry on is standard size for at cabin baggage. When i landed in Japan I found that my bag was normal size, so they must use some kind of trick tape.
Waste of money, buy another airlines because you will end up paying more anyways. Would not recommend this airline at all. It that kind of company that will do anything to suck money from you.
Complaint Regarding Ground Staff Behavior at Don Mueang Airport
The reason I am posting my complaint here is because their official complaint channel does not work. yes, they try to avoid complaints
I am a passenger who traveled on March 12th from Don Mueang Airport, Bangkok, Thailand to Jieyang, China on flight 9C6194 (passenger details attached). During check-in, the only Spring Airlines ground staff member present (a Thai male, approximately 30-40 years old) stationed at Counter 5P displayed an extremely arrogant and unprofessional attitude. He even forced me to delete photos from my phone as a condition for boarding and refused to provide his name or employee number. I find it difficult to believe that a staff member who follows standard procedures would react so negatively when asked for their employee number.
Incident Details:
I was born in China but currently hold a German passport, which qualifies me for a visa-free entry into China. Since my travel plans were not finalized, I had not yet purchased a return ticket. Due to time constraints during check-in, I was unable to discuss an alternative arrangement with the staff, such as checking in first and purchasing a return ticket before departure to ensure smooth entry.
However, the ground staff insisted that I could not board without a return ticket, displaying an arrogant and dismissive attitude as if he had absolute authority over passengers, with no sense of customer service.
My Concerns:
Is it in line with Spring Airlines’ employee policies for staff members to refuse to provide their name or employee number when requested?
Is it truly a requirement of Spring Airlines that passengers cannot check in without a return ticket? Last month, I flew with Lucky Air and AirAsia, and neither airline had such a policy. Additionally, the internal regulations shown to me at the time did not indicate such a strict requirement (see attached photo). If this is an official rule, could you please clarify the reasoning behind it?
Is such an authoritarian and condescending attitude towards passengers acceptable under Spring Airlines' service standards?
My Request:
In the end, I had no choice but to purchase a return ticket on the spot to board the flight, which I may now need to reschedule or cancel. While the incident itself is over, this employee’s behavior has significantly damaged my perception of Spring Airlines. I have always had a positive impression of your airline, but this experience has made me reconsider whether I should book with Spring Airlines for my next trip to China. I believe other passengers would also find such treatment unacceptable.
I respectfully request that Spring Airlines investigate this incident and that the staff member in question issue an apology. Additionally, I request compensation for my return ticket expenses (in case I need to reschedule or cancel).
I also suggest that Spring Airlines consider implementing a policy requiring at least two staff members to be on duty at check-in counters to provide mutual oversight and prevent incidents where passengers feel mistreated or humiliated.
Thank you for your time and assistance. I appreciate your efforts in addressing this matter.
Best regards,
As a recent passenger on Spring Airlines, I was quite disappointed with my experience. The cabin felt extremely cramped, with very little legroom, making it quite uncomfortable. Additionally, the service from the flight attendants was average, lacking the basic warmth and friendliness one would expect. To make matters worse, the air conditioning on the plane was excessively cold, which added to the discomfort. Overall, this was not a pleasant journey, and I hope the airline can improve in these areas.
Worst experience that I ever had with an airline. I travel frequently for work and holidays and this was the first time that airline employees treat me and my wife so badly. When I travelled from Shanghai to Tokyo, I used my cabin suitcase which I used many times in other airlines and there wasn’t any issue, the problem came when flying back to Shanghai from Tokyo with the Japanese employees. There were 2 employees waiting with a measurement tape to check our luggage and they said that the width exceeded the limits by 2 cm although the other measures where shorter, they forced us to pay 40£ and check the baggage. When reaching the counter, they took around 30 minutes to check our passports and to verify that Spain was visa free travelling to China, the same procedure was done by 3 different employees. My cabin backpack exceeded the weight by 1 kg and although my wife had 2 kg less, we needed to take most things and rearranged the weight. At no point they think about the passengers as customers or humans. They gave me a seat separate from my wife, I got the last row (33) and my wife got a seat int the 8th row. Later I found out that the seat beside me was actually empty. I will definitely avoid this airline in my next flight to Japan
Hunting for extra grams of whatever you hold to charge you more
It is one of those cheap airlines that preys on passengers luggage, weighting even tiniest of itemes that the passenger holds, while passengers are waiting in line, in order to charge for even slightest difference from the 7kg permit. They ask you to put everything you have on the scale that is put in the middle of the line, and if you don't pass, you are directed to buy expensive extra luggage. No mercy! We were flying from Tokyo to Sapporo, this airline was the only one with such a sneaky luggage weighting policy.
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