EROMMY

Thank you for reaching out, and we sincerely apologize for any inconvenience this has caused. We completely understand your concern and truly regret the frustration you've experienced. Our team is currently reviewing your request, and we will reach out to you via email to work together on a satisfactory solution. Please rest assured that we are committed to resolving this matter to your satisfaction. Thank you again for bringing this to our attention — we’re here to help and make things right.

We apologize for any inconvenience this may have caused. Please be advised that we have forwarded the two issues you raised to our relevant staff. They have since optimized the product color display on the website and have clearly stated in the title that the base is not included (this was already noted in the product images from the beginning). Our customer service team has provided you with a solution via email. Please check your inbox. We will resolve your issue as soon as possible.

I am so sorry to hear that your item arrived less than perfect. I can see how this could be frustrating! If you can please provide images of the damage we will need this for our quality control department. You can send the photos to our customer service email address: [email protected]. Upon receiving the images we will get back to you with a resolution.

We apologize for any inconvenience this may have caused. According to our records, we have both replied to your email and answered your phone call. The email may have gone to your spam folder. We will resend the email to you — please be sure to check your inbox (and spam folder) for it. We appreciate your patience and co-operation in this matter.

We apologize for any inconvenience this may have caused.  Could you please tell us which platform you placed your order on and send us a screenshot of your order? You can send it to our customer service email address: [email protected]. We appreciate your cooperation and patience in this matter.

We apologize for any inconvenience this may have caused. Sorry, due to the recent surge in order volume, our notifications may not have been as timely as they should be. Going forward, we will make sure to keep buyers more promptly informed about their order status in order to provide a better shopping experience. Again, we apologize for any inconvenience we might have caused and thank you so much for your kind patience.

So sorry for the inconvenience caused! I've checked your order, which shows it's delivered. Tracking numbers are 871031472265,871031471383,871031468641,871031473824,871031473386 via fedex. Delivered on 4/29/26 11:15 AM. Please confirm whether your family member or neighbor keeps it for you. Please let us know if you have any further questions.

First and foremost, we want to sincerely apologize for the frustration and inconvenience you’ve experienced. We completely understand your frustration with the lack of communication and delay in receiving your backdrop. We checked our system, and we did respond to your inquiry promptly upon receiving your email. It’s possible that our emails may have ended up in your spam or junk folder, which is why you may not have seen our replies. Please don’t worry—we are here to assist you, and we are taking all necessary steps to resolve your issue. We will be reaching out to you again shortly through email to ensure we can assist you and provide a resolution. Once again, we apologize for any confusion or inconvenience caused, and we greatly appreciate your patience as we work to resolve this.

Thank you for reaching out, and we sincerely apologize for any inconvenience this has caused. We completely understand your concern and truly regret the frustration you've experienced. Our team is currently reviewing your request, and we will reach out to you via email to work together on a satisfactory solution. Please rest assured that we are committed to resolving this matter to your satisfaction. Thank you again for bringing this to our attention — we’re here to help and make things right.

Thank you for reaching out, and we sincerely apologize for any inconvenience this has caused. Could you please tell us which platform you placed your order on and send us a screenshot of your order? You can send the information to our customer service email address: [email protected] Thank you again for bringing this to our attention — we’re here to help and make things right.

We apologize for any inconvenience this may have caused. We will further modify our manual based on your feedback to give customers a better experience. Thank you for your patience. Wish you a happy life!

First and foremost, we want to sincerely apologize for the frustration and inconvenience you’ve experienced. We completely understand your frustration with the lack of communication and delay in receiving your backdrop. Please don’t worry—we are here to assist you, and we are taking all necessary steps to resolve your issue. We will be reaching out to you again shortly through email to ensure we can assist you and provide a resolution. Once again, we apologize for any confusion or inconvenience caused, and we greatly appreciate your patience as we work to resolve this.

Thank you for reaching out, and we sincerely apologize for any inconvenience this has caused. We completely understand your concern and truly regret the frustration you've experienced. Our team is currently reviewing your request, and we will reach out to you via email to work together on a satisfactory solution. Please rest assured that we are committed to resolving this matter to your satisfaction. Thank you again for bringing this to our attention — we’re here to help and make things right.

We apologize for any inconvenience we might have caused. Regarding the sale of parts, we do need the product model number or order number, as mesh screens for different pergolas are not interchangeable. As for the phone support issue, due to the peak season, we are receiving a very high volume of calls. We have already reported this situation to the relevant staff. We recommend that you contact us via email instead, and we will respond actively. Regarding the discount, you can enter the discount code at checkout to enjoy the savings.

We apologize for any inconvenience this may have caused. Please be aware that you still have a package on the way with tracking number 871637379651 via fedex. Estimated arrival time is 5/14/26 by end of day. Please feel free to contact us if you have any questions.