We apologize for any inconvenience this may have caused.
Please be advised that when a package is misdelivered, we do need confirmation from the courier company that they are unable to re-route the package to your address before we can issue a replacement. We will improve this process in the future and will do our best to send buyers the parts they need as quickly as possible.
We are sorry to hear about your experience.
Our relevant colleague will review the photos you sent and provide you with a satisfactory solution.
Thank you for bringing this to our attention — we’re here to help and make things right.
D
Darryl · 写过 5 条评价 · 已认证 · 体验于 2025-10-01 ·
★★★★★
没有沟通或沟通缓慢
我很快就收到了凉亭，但其中 4 个主要部件没有贴标签。 它们看起来很相似，但长度有所不同。 B、B1 和 C 部分。C1 部分已贴上标签。 我打电话请人帮我辨认他们的身份。我的电话很快就回了，我被告知服务部门要给我发一封电子邮件，到目前为止没有电子邮件，也没有回复我发送的邮件。
EROMMY 回复2025-10-09
Thank you for reaching out, and we sincerely apologize for any inconvenience this has caused. Please be informed that we have replied to you in the email. We recommend identifying them by referring to the photographs of the parts in the manual. If you have any other questions about the product, please contact our customer service email: [email protected]. Thank you.
